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GROUP NO 3
DEMINGS SPC
Continuous improvement of products and services to meet
INCORPORATION OF SPC
Statistical process control , a probability method by Walter shewart.
Probability rules could determine whether variation was random or
not.
IMPLICATIONS
Once the process was in control, readings fell outside the limits
JURAN
Joseph M. Juran's impact on Japanese Quality was usually considered
Availability
Safety
Field Use
JURANS APPROACHES
Comprehensive approach : Vendor relations, manufacturing control,
distribution and field service
Reliability: find effects & causes of failures and develop solutions for
them.
Analytical Methods: identify areas needing improvements and
implement changes.
Cost of Quality: cost of making, finding, and repairing.
Quality Costs
Cost
Per good
Unit
Of product
Minimal COQ
Cost of Apprasal+Prevention
100% Defective
100% good
Defect Rate
CROSBY
He sought to change management perception and attitudes about
Management commitment
Quality improvement team
Quality measurement
Cost of quality evaluation
Quality awareness
Corrective action
Zero defects planning
Supervisor training
Zero defects day
Goal setting
Error cause removal
Recognition
Quality councils
Do it all over again