Real User Monitor 9.

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Essentials
Chapter 08 RUM Reports

HP SOFTWARE

2009 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice

Topics

BAC Service Health with RUM Data

RUM Reports
RUM Measurements
RUM Report Filters

BSM service health - RUM

BSM service health - RUM

BSM service health - RUM

RUM Reports
Application > End user management
Reports are located in 5 different tabs
Status Reports high level reports for business folks
Analysis Reports for troubleshooting/finding root cause
Utilities invoking Webtrace and page component breakdown
Alerts reports on alerts
Production Analysis
enable quality assurance engineers to design load tests based on
data leveraged from a production environment

General info 3
Some of the reports are dedicated for BPM only, while
other reports are for both BPM and RUM to view one
or the other you can choose between Synthetic and Real
data (or even both).

Status reports - General

Information for Business and Application owners
Status reports provide an overall view of your applications
and enable you to understand general problematic areas,
which you can investigate in more detail using the analysis
reports.

Defining the Measurements

Page time Total time it takes for the client to download a page,
including all components.
Page Server time Time spent on the server during page
download.
Page Network time Time spent on the network during
page download.
Page External/Client time Time spent by user or client
application during page download.
Latency The average round trip time between client and server This
measures the speed of the connection.

Application Summary Report

RUM Tier Summary Report

Action Summary Report

Application Infrastructure Summary

Report

Analysis Reports
Analysis reports provide a focused view of your applications
and related entities, such as transactions, actions, running
software, end-user groups, and so forth. You use analysis
reports for troubleshooting specific problems and to help you
determine their root cause.

Transaction Summary Report

View Snapshot button

From Session Details click the View Snapshoot button icon
Viewer Page

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to drilldown to the Snapshot

Session Replay
Provides a real browser look & feel:
Automatic recognition and assembly of multiple frames and

iframes into a single page

Populates form fields with the user selection

Highlight where a user clicked or modified fields
Remove sensitive data like passwords, ids, etc. from the
replay snapshots

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Session Replay Example

Download session

Snapshot, page
source and events

Click stream

User selection

Page details
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Resource Caching
Resources such as images, Style Sheets etc can be stored
at the RUM probes
The caching is configurable per application

The resources are stored at the probe for 2 weeks

Makes viewing snapshots and replaying sessions

more reliable as the resources are always available
Does not add any extra burden on the applications
performance.
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Session Replay Data Flow

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Event Analysis Report

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Event Summary Report

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Component Type by Size/Time

RUM Action Summary Report

TCP Poor Requests Summary Report

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Packets with Errors Over Time

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Traffic Throughput Over Time

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TCP Errors Over Time Graph

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Application Load Over Time Graph

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Load and Response Time Breakdown Over Time Graph

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RUM Report Filters

2009 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice

Report Filters
Filters enable you to set filters on specific report
components, which helps you pinpoint problem areas, or
on specific areas that you have already determined to be
problematic.

To access: click the Collapse report filter Icon in any of the

Real User Monitor reports

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Available Filters
Applications
Events
Actions
Transactions

Locations
End user groups
Servers
User Properties Filter

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Application Filter

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Events Filter

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Actions Filter

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End User Groups Filter

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User Properties Filter

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Server Filter

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Statistical Information
Statistical information such as: min/max/STD and server
time to first buffer are available for pages and transactions
The data is useful for understanding the performance
behavior and root cause analysis
It is available through the page/transaction summary and
over time reports

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