INTRODUCTION

Bharat Sanchar Nigam Limited(known as BSNL) is a public sector communications

company in India. It is the largest telecommunication company in India and the sixth
largest in the world. Its headquarters are at Statesman house, Barakhamba Road, New
Delhi. It has the status of Mini-ratana- a status assigned to reputed Public Sector
companies in India.
BSNL is Indias oldest and largest Communication Service Provider. Currently
BSNL has a customer base of 64.8 million (basic and mobile telephony). It has
footprints throughout India except for the metropolitan cities of Mumbai and New Delhi
which are managed by MTNL. As on March 31, 2007 BSNL commanded a customer
based of 33.7 million Wireline, 3.6 million CDMA-WLL and 27.5 million GSM mobile
subscribers. BSNLs earnings for the financial year ending March 31, 2006 stood at
INR 401.8b (US$ 9.09b) with net profit of INR 89.4b(US$ 2.02 billion). Today, BSNL
is Indias largest Telco and one of the Public Sector undertaking of the country with
authorized share capital US$ 3.95 billion (INR 17500 crore) and net growth of US$
14.32 billion.

HISTORY OF BSNL

The foundation of Telecom Network in India was laid by the British sometime in 19th
century. The history of BSNL is linked with the beginning of Telecom in India. In 19th
century and for almost entire 20th century, the Telecom in India was operated as a
Government of India wing. Earlier it was part of erstwhile Post & Telegraph Department
(P&T). In 1975 the Department of Telecom (DOT) was separated from P&T. DOT was
responsible for running of Telecom services in entire country until 1985 when
Mahanagar Telephone Nigam Limited (MTNL) was carved out of DOT to run the
Telecom services of Delhi and Mumbai. It is a well known fact that BSNL was carved
out of Department of Telecom to provide level playing field to private Telecoms.
Subsequently in 1990s the Telecom sector was opened up by the Government for Private
investment, therefore it became necessary to separate the Governments policy wing
from operations wing. The Government of India corporatized the operations wing of
DOT on October 01, 2000 and named it as Bharat Sanchar Nigam Limited (BSNL).
BSNL operates as a public sector.

SERVICES PROVIDED

When it comes to connecting the four corners of the nation, and much beyond, one
solitary name lies embedded at the pinnacle-BSNL. A company that has gone past the
number games and the quest to attain the position of a leader. It is working round the
clock to take India into the future by providing world class telecom services for people of
India. BSNL is Indias no. 1 Telecom Service Provider and trusted Telecom brand of the
Nation.
Driven by the very best of telecom technology from chosen global leaders, it connects
each inch of nation to the infinite corners of the globe, to enable you to step into
tomorrow.

Here is an overview of the world class

services offered by the BSNL:

BASIC TELEPHONE SERVICES

The plain old, Country wide telephone services through 32,000 electronic exchanges
Digitalized Public Switched Telephone Network (PSTN) with a host of Phone Plus value
additions.

BSNL launched Data One Broadband service in January 2005 which shall be extended
in198 cities very shortly. The service is being provided om existing copper infrastructure
on ADSL2 technology. The minimum speed offered to the customer is 256 kbps at Rs.
250/- per month only. Subsequently, other services such a VPN, Multicasting, Video
Conferencing, Video-on-Demand, Broadcast application etc will be added.

Keeping the global network of Networks networked, the countrywide Internet Services
of BSNL under the brand name
includes Internet dial up/ Leased line
access, CLI based access (no account is required) and DIAS service, for web browsing
and E-mail applications.
You can use your dial up sancharnet account from any place in India using the same
access no 172233, the facility which no other ISP has. BSNL has customer base of
more than 1.7 million for sancharnet services.
BSNL also offers Web Hosting and co- location services at very cheap rates.

LEASED LINES & DATACOM

BSNL provides leased lines for voice and data communication for various applications
on point to point basis. It offers a choice of high, medium and low speed leased data
circuits as well as dial-up lines. Bandwidth is available on demand in most cities.
Managed Leased Line Network (MLLN) offers flexibility of providing circuits with speeds
of nx64 kbps up to 2mbps, useful for Internet leased lines and International Principle
Leased Circuits (IPLCs).

Intelligent Network Service (In service) offers value-added services, such as:
Free Phone Service (FPS)
India Telecom Card (Prepaid card)
Account Card Calling (ACC)
Virtual Private Network (VPN)
Premium Rae Service (PRS)
Universal Access Number (UAN) and more

I-NET
Indias x.25 based packet Switched Public Data Network is operational in 104 cities of the country. It
offers x.25 x.28 leased, x.28 Dial up (PSTN) Connection and frame relay services.

Integrated Services Digital Network Services of BSNL utilizes a unique digital network providing high
speed and high quality voice, data and image transfer over the same line. It can also facilitate both
desktop video and high quality video conferencing.

CELLULAR MOBILE SERVICE

BSNL GSM cellular mobile service CellOne has a customer base of over 5.2 million. CellOne
provides all the services like MMS, GPRS, Voice Mail, E-Mail, Short Message Service (SMS)
both national and international unified messaging service (send and receive e-mails) etc.
You can use CellOne in over 160 countries worldwide and in 270 cellular networks and
over 1000 cities/towns across India. It has got coverage in all National and State Highways
and train routes. CellOne offers all India Roaming facility to both pre-paid and post-paid
customers (including Mumbai & Delhi).

WIRELESS IN LOCAL LOOP

This is a communication system that connects customer to the Public Switched Telephone
Network (PSTN) using radio frequency signals as a substitute for conventional wires for all
or part of the connection between the subscribers and the telephone exchange.
Country wide WLL is being offered in areas that are non-feasible for the normal
network.
Helping relieve congestion of connections in the normal cable/wire network in urban
areas.
Connecting the remote and scattered rural areas.
Limited mobility without any air-time charge.

BSNL GROWTH PLAN

The National Internet Backbone of BSNL consist of 432 Point of Presence (POP) that gives it the capability
of transporting IP traffic from every hook and corner of the country. This network provides internet
services to more than 1 million dial-up customers including about 3.5 lakh customers on CLI basis.
2nd in the line of IP network, BSNL commissioned a state-of-the-art Multi Protocol Label Switching (MPLS)
NETWORK TAKING India into the next stage of the IP evolution. This network has 10 physical nodes with
all district headquarters designated as virtual nodes. This network has opened up a new market segment
of secure and reliable Virtual Private Networks (VPNs) for corporate customers.
The latest endeavor of BSNL is a world-class multi-gigabit multi-protocol, convergent IP infrastructure
which will provide voice, data and video services through the same backbone. In terms of infrastructure
for broadband services, this would put India at par with more advanced nations. Designated as NIB-II this
will be implemented in the form of four projects.
Project 1 involves building up of MPLS backbone
Project 2.1 is for narrow band access
Project 2.2 is for broadband access
Project 3 is to put systems and processes in place to integrate network built in the other projects and
provide services like messaging, billing etc.

All the above projects in form of NIB-II are at different stages of implementation and as per
schedule. They will be operational in the third quarter of this year. The services that will be
available to customers when NIB-II is in place:
Narrowband and broadband Internet access
Virtual Private Network
Managed OPE
Value Added Service like encryption, firewall and NAT
Messaging: Plain Vanilla and feature rich
Data Center Services: web hosting and web-collocation.
Content Based Services: e.g. video multicast, video on demand, interactive gaming.

ORGANIZATION CHART OF BSNL

CMD BSNL
DIRECTOR

DIRECTOR

DIRECTOR

DIRECTOR

DIRECTOR

(FINANCE)

(OPERATIONS)

(COMML&MK
TG)

(PLANNINGS
& NS)

(HRD)

CS & GM(legal)

CGMs
T.Circle /
M.Dist

Sr.DDG(PF)
Sr.DDG(FP)
Sr.DDG(SPF)
DDG
(EF/TAX)
DDG(BBF)
DDG(T&C)
DDG(CA)
DDG(IA)
DDG(TRF)
CGM(NATF
M)

DDG(CGMCS)
DDG(MS)
DDG(PG)
DDG(IT)
DDG(NM)
DDG(MIS)
DDG(TS)
CGM-NTR
CGM-STR
CGM-WTR
CGM (NCES)
CGM(T&D)
CGM(IT)

Sr.DDG(BBD)
DDG(CMTSOM)
DDG(CMTS)
DDG(COMML)
DDG(MKTG)
DDG(REGULL)
DDG(ILD)
DDG(NS)

Sr.DDG(Arch)
Sr.DDG(BW)
Sr.DDG(Elect)
Sr.DDG(SP)
Sr.DDG(LTP)
DDG(SW)
DDG(TX)
DDG(Broadband)
DDG(MM)
DDG(RN)
DDG(TF)
CGM(DNW)
DDG(CTF)
CGM(NETF)
CGM ETP
CGM NTP
CGM STP
CGM WTP
CGM (QA)
CGM(TS)
CGM(TFs)
Jabalpur
Kolkata
mumbai

Sr.DDG(EST)
SrDDG(IR)
DDG(admn)
DDG(RESTR)
DDG(SR)
DDG(TRG)DDG(WS&I)
CGM,ALTIC
CGM,BRBRAITT
Sr.DDG(Pers)
CLO(SCT)

CVO

Andman and
Nicobar
Andhra pradesh
Assam
Bihar
Chhatisgarh
Gujarat
Haryana
Himachal pradesh
Jharkhand
Jammu & kashmir
Karnatka
Kerala
Madhya Pradesh
Maharastra
North East-I
North East-II
Orissa
Punjab
Rajasthan
Tamilnadu
Uttar Pradesh(W)
Uttar Pradesh(E)
Uttaranchal
West Bengal
Chennai TD
Kolkata TD