Leadership for Quality

Management

What is Leadership?

Leadership is the ability to influence individual or groups

toward the achievement of superordinate goals
Super-ordinate goals are those goals that pertain to
achieving a higher end that benefits not just the individual,
but the group.
For followers to have power, leadership must share power.
Therefore, leadership is about sharing of power.
There are many forms of power.

Forms of Power

Power of Expertise
Expert power comes from a persons knowledge.
This is commonly a person with an acclaimed skill or
accomplishment.
Reward Power
If a leader has rewards that he or she can bestow on
subordinates in return for some desirable position,
the leader has reward power.

Coercive Power
If the leader has power to punish the follower for not
following rules or guidelines, the leader has coercive
power.
Referent Power
People who are well-liked and respected
have referent power.
Legitimate Power
It is related to a persons title and job responsibilities

Leadership for Quality

Leadership Dimensions
1.

2.

3.

Trait dimension
Leadership characteristics tied to the personal
traits of leaders (such as height and intelligence).
Leader skills
Attributes such as knowledge, communication,
planning, and vision.
Leader behaviour
This approach discusses how leaders behave to
identify specific leadership styles and the effects of
leadership style on subordinate performance.

Leadership for Quality

Nothing can damage a quality improvement effort faster

than management failure to consider implementing
changes that employees recommend.
Employees may begin to think nothing will already
change.
Another important attribute of quality manager is
commitment over the long term.
Commitment to quality means that leader provide
funding, slack time, and resources for quality
improvement efforts to be successful.

Leadership for Quality

One of the things a leader must be able to do is manage

conflict in the organization.
There are several ways can be used by leaders to solve
conflict:
1. Passive Conflict Resolution

Some managers and leaders ignore conflict.

2. Win-win

Leaders might seek solutions to problems that satisfy

both sides of a conflict by providing win-win
scenarios.

3. Structured Problem Solving

Conflicts can be resolved in a fact-based manner

by gathering data regarding the problem and
have the data analyzed by a disinterested
observer.
4. Confronting Conflict

At times, it is best to confront the conflict and

help subordinates resolve conflicts
5. Structured Problem Solving

In some cases the leader may choose a

winner of the conflict and develop a plan of
action for conflict resolution between the
parties.

6. Selecting a Better Alternative

Sometimes there is an alternative neither of the

parties to the conflict has considered.
7. Preventing Conflict

To create an environment that is relatively free of

conflict.

Leadership for Quality

Constructive Conflict Resolution Components:

1. Goal structure
2. Reward system
3. Contact and communication
4. Coordination
5. Competitive systems