Job

To bring in candidates who will benefit from

attending Argosy
To facilitate the process of enrollment
To provide greater opportunity and to increase
awareness for those who do not know what is
available to them
I am passionate about what I do
Other reasons

EFFECTIVE

Increased enrollment
More students
More cohorts
More partnerships with
organizations,
companies, schools etc.
Greater awareness of
Argosy in the
community

NOT EFFECTIVE

Reduced enrollment
Fewer students
Fewer cohorts
Fewer partnerships
with organizations,
companies, schools etc.
Little to no awareness of
Argosy in the
community

Everybody feels better when we have an

environment where there is a free flow of
communication

Everybody feels better when we have an

environment where there is a free flow of
communication
We have to make it safe for dialogue by
remembering our mutual purpose

Everybody feels better when we have an

environment where there is a free flow of
communication
We have to make it safe for dialogue by
remembering our mutual purpose
Mutual Purpose means that others perceive
that we are working toward a common
outcome in the conversation, that we care
about their goals, interests, and values.
Andvice versa. We believe they care about
ours (p. 69).

When purpose is at risk, conversations evolve into debates.

Questions for determining when Mutual Purpose is at risk:
Do others believe I care about their goals in this
conversation? Do they trust my motives?

Mutual Respect is the continuance

condition of dialogue (p. 71).

When respect is lost the conversation

becomes about defending dignity.
Disrespect creates highly charged
emotions.
It is always possible to find a way to
respect anothers basic humanity.
Respect doesnt mean acceptance or
agreement with others behavior.

(1) Apologize when you have made a mistake that has negatively
effected others.
This means giving up saving face, being right, or winning.
(2) Contrast to repair misunderstandings.
Dont statement: address others concerns that you dont respect them.
Do statement: confirm your respect and clarify you purpose.
(3) CRIB to get to Mutual Purpose.

Worst at dialogue ignore the problem, push ahead or give in to the

other.

Good at dialogue compromise.

Best at dialogue CRIB

C ommit to seek mutual purpose

Verbally agree to arriving at a solution that is mutually
acceptable.
R ecognize the purpose behind the strategy
We confuse what were asking for (strategy) with what
we want(purpose).
Focus on real purposes.
Invent a mutual purpose
If you cant agree on a mutual purpose, invent one that
has a higher more encompassing long-term goal.
Transcend short-term compromise.
B rainstorm new strategies

I will email a pdf with more comprehensive

notes that includes the technique I went over
and more detail about the entire book Crucial
Conversations.
Thank you for taking the time to listen to my
presentation. I hope it was helpful.

GO TEAM!!!
TOGETHER WE CAN!!!