Avaya Sales Orientation

Nov 27, 2014

Agenda
AVAYA Overview & Trends
Customer Priorities & IT-Infrastructure
Video Conferencing
Data Networking
Collaboration & Mobility
Contact Center
More Info & Training
3

Bell's telephone 1st made public in 1876

Avaya: 125+ Year Heritage

2009
1874 - The telephone is born
Alexander Graham Bell invents the telephone in Brantford, Ontario,
only 103 kilometers (64 miles) from Nortel Networks present world
headquarters. Patent rights go to the National Bell Telephone
Company (U.S.) and Bell Telephone Company of Canada.
5

Avaya: Strong, Stable and Growing

19,000 Employees in 54 Countries
Nearly 10,000 Channel Partners Worldwide

Labs in Australia, Canada, Germany, India,

Japan, Singapore, US and the UK

Headquarters
Basking Ridge, NJ
USA

32 Global Delivery Support Centers

Largest global installed base

INVESTING
IN R&D

ENVIRONMENTALLY
SOUND

5,400 patents or patents

pending

40% more energy efficient

than any other network

TODAY
Avaya is the leading Collaboration Company

Collaboration &
Mobility

Video

Data
Networking

Contact
Center

The Markets We Serve

Small & Medium

Business (SMB)

Mid-Market
(MM)

Enterprise

SERVICES

Data | Video | Unified Communications | Contact Center

Businesses Worldwide Rely on Avaya

Top 10
Hotel Groups

16,000
Retail Sites

Top
20 Airlines

More Than 5,500

Healthcare Institutions

Nearly 5,000
Educational
Institutions

Government
Agencies
in more than
25 Countries

Every
Fortune 100
Manufacturing
Company

70% of the Largest

Banks

99

6K

14K

80

25K

10

Three trends that are changing the game...

BYOD & Mobility

Virtualization

Collaboration and the

cloud

Implication:

Implication:

Implication:

The network will have

the intelligence to
recognize and profile
access based on device

The network has to

evolve to maximize
benefits from server
virtualization

Provisioning new
applications has to be
fast, secure, and end to
end.

11

Workforce is Increasingly Distributed

and Mobile
40%

35.7%

50%

Of employees are spending

over 20% of their time away
from the office*

Of consumers who own a

tablet also use it for work
purposes**

Of companies worldwide will

enact BYOD programs by
2017***

Teleworkers are

15-55%

more productive
on average than their
colleagues in the office****

*Gartner IT Symposium 2011 Scott Nelson, Gartner Analyst

**IDC Predictions 2012: Consumer - More Mobile, More Connected
***Gartner BYOD study by David Willis May 2013
****Global Workplace Analytics 2013

12

Video Collaboration Everywhere

Avaya Scopia Video Solutions

94%
Video on the Go

One-on-One
or Group Meetings

Conference Room
Meetings

Unlimited Free Mobile

and Desktop Clients

of respondents say
video collaboration
improves efficiency
and productivity
Wainhouse
The Real Benefits of Using Video 2013

13

Agenda
AVAYA Overview & Trends
Customer Priorities & IT-Infrastructure
Video Conferencing
Data Networking
Collaboration & Mobility
Contact Center
More Info & Training
14

Top Customer-Business Priorities

Can I reduce Cost ?
Whats the ROI ?
Can I increase Revenue?
Whats my CAPEX and OPEX?

Can I Improve response time ?

Can I Improve staff productivity ?
Can I execute faster?

$$$

Time

Quality
Scope
Whats your support strategy and SLA ? Can I offer my customer Services ?
How fast can you replace parts ?
What Can I integrate with other technology ?
Years of warranty ?
Can I grow , expand, scale ?
15

Customer IT Infrastructure
Branch-Office

Data
Network
(STC)

Main Office
Head Quarter

WAN Access:

Edge/Access:

WAN Access:
Firewall, VPN, Security

CORE Layer
Edge/Access:
# Floors , # of Data point
# of users
What are the End-Devices?

Data Center:
Feature server:
Hybrid PBX:

PSTN
(STC)

16

Agenda
AVAYA Overview & Trends
Customer Priorities & IT-Infrastructure
Video Conferencing
Data Networking
Collaboration & Mobility
Contact Center
More Info & Training
17

What are the common customer requirements?

Cost Saving
Cut the travel cost
Save the bandwidth (High profile)
Mobility user free of charge

Fast Track Business Operation

Make Decision Faster
Offer new Services

Secure Solution

18

Scopia End-to-End Video Solution

19

Endpoints at a Glance
XT Telepresence

XT5000
XT4200
XT240

H.264 AVC, SVC, High Profile, H.323 and SIP

20

Usability Scopia Control

21

Scopia Meeting SIMPLE TO SCHEDULE

Works in Lotus Notes too!

Clicking Scopia Meeting

automatically populates your
meeting invite with everything
someone would need to join
your meeting desktop,
mobile, endpoint, etc.
22

The Scopia Experience

23

Scopia Desktop

24

SCOPIA Mobile (IOS)

Full interoperability with rooms
Telepresence systems and major
UC clients

So much more than an

endpoint.
Moderate, invite, control

Everything is there

H.239 Compatible
presentation with
Content Slider
25

Scopia Mobile (Android Gingerbread +)

Full interoperability with rooms
Telepresence systems and major
UC clients. Flexible licensing.

So much more than an

endpoint.
Moderate, invite, control

H.239 Compatible
presentation with
Content Slider

Everything is there
26

Client side
OS

Web Browser

27

Scopia Content Slider (Desktop or Mobile)

28

Scalable Video Coding (SVC)

SVC encoding creates layered video streams
Protect the small base layer with FEC
Allows significantly cleaner video even across lossy networks

H.264 SVC

H.264 AVC
Video streams with 5% packet loss rate

29

H.264 High Profile

Better use of Existing Network Bandwidth

High Profile gets better quality video down a slower connection

It wont make it more resilient.
30

Video Conferencing Portfolio

EndPoints

(Middleware &
Soft Meet-Me)

Infrastructure

Desktop
&
Mobile

(Endpoints)

31

SCOPIA SMB Solutions

MCU4
Solution
Scopia XT5000

4-Way MCU
License

Full MCU4: up to 3 remote endpoints + local XT

MCU9
Solution
Scopia XT5000

9-Way MCU
License

Full MCU9: up to 8 remote endpoints + local XT

32

SMB4
Solution
Scopia XT5000

Scopia Desktop

4-Way MCU

Fire Wall Traversal

Scopia XT5000 SMB Licence

Full SMB4: up to 3 mixed remote endpoints, PC clients and mobile clients + local
XT

SMB9
Solution
Scopia XT5000

Scopia Desktop

9-Way MCU

Fire Wall Traversal

Scopia XT5000 SMB Licence

Full SMB9: up to 8 remote endpoints + local XT, or 7 mixed remote endpoints,

PC clients and mobile clients + local XT
33

Scopia Elite 6000 Product Line

1080p60

1080p30 or
720p30/60

(License Option)

Elite 6105

10

20

Elite 6110

10

20

40

Elite 6120

10

20

40

80

Elite 6140

20

40

80

160

720p30

480p30

34

Need to Grow? CASCADE

SVC

Virtual MCU

35

Agenda
AVAYA Overview & Trends
Customer Priorities & IT-Infrastructure
Video Conferencing
Data Networking
Collaboration & Mobility
Contact Center
More Info & Training
36

Avaya Networking Has a Rich History

SynOptics
Bay Networks

BayStack

VoIP

Accelar
Passport

VoWLAN

Unified
Comm

Real-Time application focus

Contivity

Mid 80s

1994

1998

2009

37

What Keeps CIOs Up at Night?

Gartner has surveyed enterprises on their top priorities:

24x7 Availability

Business
Continuity

Cost
Management

Demonstrating
Business
Value

Modifying for
Virtualization

Defining
Business-centric
SLAs

5
Pressure to Move
Faster

Data Center Space,

Power and Cooling

38

High level positioning AVAYA LAN solutions

24x7 Availability Business Continuity

Always-On

Moving Faster
Virtualization
Services & SLAs
Cost management

Efficient

Demonstrating
Value
Increasing Rate of
Change

Scalable

39

The Markets We Serve

Branch Office
& Flexible Worker

Data Center

Enterprise Campus

SERVICES

Virtual
Enterprise
Networking
Network
Architecture
Contact
Center
Networking
Unified
Communications

Ethernet
Switching

Wireless
Networking

Access
Control

Unified
Branch

Network
Management
40

Avaya Switching Portfolio -VSP 9000: upto 8.4 Tera switching architecture
- Upto 240 *10G

CORE

-ERS 8800: upto 720G architecture,

96 *10G, 384 Gig
ERS 8800

VSP 9000
-VSP 7000: upto 1.28 Tera switching architecture
- Upto 192 *10G
-ERS 5000: upto 384G architecture,

ERS 5000

VSP 7000

64 *10G, 192 Gig

ACCESS

- 8 /24 / 48 / 96 ports
- upto 384G switching architecture
- Upto 1 Tera stacking

- PoE+ / SFP+
- Gig / 10G uplinks
ERS 5000 / ERS 4000 / ERS 3500

41

ERS 3500

ERS 4000

ERS 5500 / 5600

24

24 / 48

10/100/1000

8 / 24

24 / 48

24 /48 / 96

Gig Uplinks

4 (5500 series)

10Gig Uplinks

2 ( 5600 series)

PoE/PoE+

Yes / Yes

Yes/Yes

PoE: Yes
PoE+: No

Stacking
Bandwidth

10 Gbps

40 Gbps

80G/144 Gbps

Yes. No Dynamic
routing

Yes. ( OSPF with

Advanced License)

Yes ( OSPF with

Advanced License)

No

No

Yes ( with
Advanced License)

No

4800 internal RPS

Yes
External RPS: 5500
Internal RPS: 5600

10/100

Layer 3

SMLT

clustering

switch

Redundant PS

42

42

Resiliency & Availability on the Core

Avaya promotes always-on networking with an active/active design
2-tier network architecture when possible

3-tier network architecture driven by physical layout

No spanning tree or excessive layer 3 complexity
Efficient network design

RESILIENCY:
Active/Active

Easy to implement, manage, and troubleshoot

Huge contributor to reducing over TCO

Active/Standby

Active/Active

Which aircraft would you rather be flying?

43

Resiliency on the Access Stacking: The Virtualized Access

Highlights
Scalability: Allows for expansions with
no changes to Physical infrastructure!

Stacking Architecture uses

shortest path algorithm for
optimal data flow across stack

Virtual Edge

Simplicity: Single IP: Simpler

Management/Configuration/
Troubleshooting
Resiliency: Hot-swap of a unit in a
Stack, No Impact to any traffic or any
units in the stack

Replace a
Switch Quickly
and Easily

Performance: High stacking

bandwidth: Allows for smooth traffic
flow within switches

44

Creating and Maintaining Connections

Between Data Centers
Requires careful and extensive network configuration of physical
devices and links
DC1

DC2

Core Switches
Top of Rack Switches

Server Switches

CRM

Data
Center

Data
Center

Financial

CRM
Financial

Typical Configuration Points

45

A Profound Impact on how networks will be built !

Complex, Fragile & slow
convergence networking
Legacy Model

Multiservice networking
without multiple protocols
AvayasFabric Connect
Stability,
Scalability &
Simplicity

PIM

802.1

Protocols run
independently
& are
provisioned
and
managed
separately.
This can
cause flapping
and instability.

Stability

Complex Nodal provisioning

Number of control planes

Number of control planes

Instability &
Complexity

Efficient

Stability

OAM

Fabric
Connect

ONE
protocol
greatly
simplifies
provisioning,
management
and time to
service

802.1

Simple end point provisioning

for E2E Services 46

Deploying a unified Ethernet fabric changes a

physical network into a virtualized network;

Efficient

Configuration only happens at the edge

Virtual
Services
Fabric

CRM

CRM

Financial

Financial

47

Avaya Networking
Avaya Fabric Connect: A new networking architecture
with Shortest Path Bridging
Provision devices, systems,
VMs on the fly

Scalable

Facilities
Facilities

Secure the network by

separating applications
and network traffic
Security
Zone
Visitor
Zone

Data
Center

UC
Zone
Staff Zone

Recording
Recording

Data
Center
Facilities

Facilities

Provides simplified management for IT with 1/10th the time for service for new
applications, one-command network configuration.
48

A network fabric also simplifies movement of

applications between servers and data centers

Efficient

To keep applications running 24x7

Virtual
Services
Fabric

CRM

CRM

Financial

Financial

49

Dynamic Data Center Virtualization Benefits

Improved time to service

as only the edge is provisioned; up to 25x

De-risked network
by creating a hands off core

Increased performance
for east-west data center traffic

Increased availability

Faster time to service for

virtual network provisioning
than Spanning Tree

certified <20 millisecond failover

Miercom,

50

Lifetime Warranty on Stackable Switches

Lifetime Hardware Warranty on Stackable
Switches
Advanced RMA
Technical Support
Level 1/Basic Technical support

Complements overall TCO advantage

51

The Markets We Serve

Branch Office

Data Center

Enterprise Campus

SERVICES

Networking
Contact Center Networking
Unified Communications

Ethernet
Switching

Wireless
Networking

Access
Control

Unified
Branch

Network
Management
52

Customers requirements nowadays

APPLICATIONS
Volume of enterprise
and recreational
application usage

USER
EXPERIENCE

USERS &
DEVICES
Number and types
of devices per user
increasing

SPECTRUM &
NETWORK CAPACITY
Capacity

Wireless spectrum and network

capacity critical to deliver a high
quality end user experience

Focus on delivering a high-quality user experience, as this will have the biggest
impact on worker productivity
53

Key Considerations in Wi-Fi Deployments today

APPLICATIONS

DEVICES

SPECTRUM

COMPLEXITY

Unpredictable volume of application use

Unknown and uncontrolled recreational app use

Unpredictable types of BYOD devices

Different users with multiple devices

Congestion in crowded 2.4GHz spectrum

Sticky clients

Changing requirements from 2.4GHz to 5GHz

Complex planning, deployment & support

54

WLAN 9100 Overview

State of the art WLAN APs that address a broad range of use cases

WAP
9122

WAP
9123

WAP
9132

WAP
9133

WAO
9122
(Outdoor)

WAP
9162/
9173

802.11n
2x2 AP

802.11n
3x3 AP*

802.11ac
2x2 AP

802.11ac
3x3 AP

802.11n
2x2 AP

802.11ac
2x2/3x3

2 Radios

2 Radios

2 Radios

2 Radios

2 Radios

4 Radios

Common Advanced Feature Set

Integrated Controller
Application Control
Zero Touch Provisioning
On-Premise or Cloud Management

Next-gen wireless with

predictable performance
802.11ac
Simplified RF planning
Application QoS control
BYOD/Guest access
2-Tier architecture with
distributed controller
Swap-less upgrades

Cloud-based management
End to End Unified Access
Flexible deployment
Low TCO
Bonjour support

55

How does Avaya meet the customer

Requirements?
INTEGRATED CONTROLLER
No single point of failure or performance bottleneck
APPLICATION CONTROL
Full DPI at the network edge an industry first (Security)
SPECTRUM OPTIMIZED
Dual 5GHz AP for future proof migration
Enhanced high density support in 2.4GHz

56

Avaya delivered an outstanding user experience at

Sochi Olympics
Changing Social Media Landscape

3 devices per user; 120,000 individual access

connections; Zero users to 40K users in one day

Capacity

2,500 Access points; Huge usage fluctuations.

Walking in a Wi-Fi Wonderland*

57

Agenda
AVAYA Overview & Trends
Customer Priorities & IT-Infrastructure
Video Conferencing
Data Networking
Collaboration & Mobility
Contact Center
More Info & Training
58

What are the customer requirements in UC

Mobility & Collaboration
Adopt BYOD
Multiple device access
Reachability, Responsiveness

Tie Branches
Unified Dial plan
Centralized administration

Resiliency
Active/Active (Zero Downtime)
Business Continuity

59

Avaya Aura Architecture

Three Tiered Architecture
Communication Applications
Avaya Aura
Messaging

Avaya Aura
Conferencing

Avaya Aura
Contact Center

Avaya Agile Communications

Environment (ACE)

Core Communication Services

Voice/Video
Services

Presence/IM
Services

Application
Integration

Session Manager, SBC

Communications
Infrastructure

System
Manager

Data
Infrastructure

Clients and Devices

Desktop and Mobile
Devices

Avaya Flare Experience

Avaya one-X Clients

Video Endpoints

60

Avaya IP Telephony Portfolio Today

Avaya Aura Software
Avaya Aura
Communication Manager

Unified
Management
Suite

Avaya Aura
Session Manager

Avaya Aura
CM Branch

Avaya Aura
SIP Enablement Services

Avaya Aura
CM Messaging

Avaya Aura
Presence Services

Avaya Aura
Application Enablement Services

Servers
Embedded
Communication Server

Simplex
Communication Server

Avaya Aura
System Manager

Duplex
High Reliability
Communication Server

Media Gateways
Avaya Integrated
Management

G430
Branch Gateways

G450 Gateway
for medium
offices

G650 High-Density
Gateway for Legacy Use Only

Communication Devices & Applications

Unified Communications - Mobility Solutions

Aura Conferencing

1600 Series

9600 Series & H-Series

61

Media Servers
Communication Manager Software

SIP Enablement Services

Servers
Embedded
Communication Server

Small-to-Medium

Simplex
Communication Server

Mid-to-Large

Duplex - High Reliability

Communication Server

Large

Communication Manager

Powerful Application & Call Processing Engine

Delivers Traditional & Converged Communications Solution
Feature Rich Applications (Messaging and Contact Centre Functions)
is an open, scalable, highly reliable and secure telephony application
Enhancing your Communications Experience & Intelligent Communications (CM!)
Offers Intelligent call routing, application integration and extensibility Possibilities`
62

Media Servers

- Simplex:
DL360G8 Rack Server 1U.
36,000Users & Embedded Voicemail.
Supports 250 Branches.
Supports Survivable Remote "LSP".
Supports Survivable Core "ESS".
Active/Standby Mode "3 to 5 Min".

- Midsize Enterprise Server:

DL360G8 Rack Server 1U.
2,400 Users & Embedded Voicemail.
Supports 250 Branches.
Embedded Session Manager.
Embedded System Manager.
Embedded Application Enablement Services.
Embedded Presence Services & IM.
Supports Survivable Remote "LSP".
Active/Standby Mode "3 to 5 Min".

- Embedded:
Module Server "can be installed in one Gateway".
1,000 Users & Embedded Voicemail.
Supports 50 Branches.
Supports Survivable Remote "LSP".
Active/Standby Mode "3 to 5 Min".

- Duplex:
2 DL360G8 Rack Servers 1U each.
36,000 Users & External.
If messing required must go with "Aura Messaging".
Supports 250 Branches.
Supports Survivable Remote "LSP".
Supports Survivable Core "ESS".
Active/Active Mode "0 downtime".
63

Avaya Aura Solution For Midsize Enterprise

UC Applications
In-a-box
Avaya Aura Session
Manager
Avaya Aura System
Manager
Avaya Aura Presence
Services
Avaya Aura Application
Enablement Services
Communication Manager
Utility Services
Avaya Aura
Communication Manager
and Communication
Manager Messaging
Avaya Aura System
Platform

Avaya Aura Solution for Midsize Enterprise

Uses System Platform technology
Avaya Common Server
Target 250
to 2400
users,
10sof
locations

Single
path
install,
fast, less
costly

Utility
Server
including
Enterprise
Directory
Server

Secure
remote
monitoring
(SAL)

Basic Configuration
250 2400 users
Less complex, quicker turn-up, less support
needed for system management/expansion
CM Messaging
300 agent Contact Center
High Availability (New with 6.2)
64

Media Gateways
Communication Manager Software

SIP Enablement Services

Servers
Embedded
Communication Server

Simplex
Communication Server

Duplex - High Reliability

Communication Server

Media Gateways

G430
Branch Gateways

G450 Gateway
(250 Branches)

G650- High-Density
Gateway (for Legacy)

Media Gateways
Connect to Media Servers

Provide TDM-to-IP convergence

DSP Resources & Trunks
Local or Remotely (no limitations G430/G450/G650)
65

Converged Infrastructure
PSTN STC Gateways

- G450 Media Gateway:

Can handle 2,400 users.
8 Slots per Gateway.
Additional Power supply can be used.
Max VOIP resources : 320

- G430 Media Gateway:

150 Users.
3 Slots per Gateway
Additional two 2 Slots Module can be added
Max VOIP resources : 115

66

Survivability on Aura

Head Office Main Servers

Branch Local Survivable Server

WAN

68

Geo-Redundancy on Aura
Centralized Administration
and licensing

DL360G7 Media Server

(Main Server)
63 Enterprise Survivable
Servers
Full automated, network
wide, disaster recovery

DL360G7 ESS
(1st Alternative)

Small Gateways
G430

Local Survivable
Processors for
G430, G450

69

Media Gateways
Communication Manager Software

SIP Enablement Services

Servers
Embedded
Communication Server

Simplex
Communication Server

Duplex - High Reliability

Communication Server

Media Gateways

G430
Branch Gateways

G450 Gateway
(250 Branches)

G650- High-Density
Gateway (for Legacy)

Communication Devices & Applications

Unified Communications - Mobility Solutions

Aura Conferencing

1600 Series

9600 Series & H-Series

70

Avaya Collaboration Stations Hardware

H139

H149

H179

5800x480LCD,
Capacitive Touch Screen

5800x480LCD,
Capacitive Touch Screen

71280x800LCD,
Capacitive Touch Screen

Wired Handset

Wireless (DECT) Handset

Wireless (DECT) Handset

Wired Ethernet

WiFi or Ethernet

WiFi or Ethernet

N/A

Bluetooth

Bluetooth

Video or PC desktop
on external monitor

Video or PC desktop
on external monitor

Picture in picture: Video

overlaid on PC desktop

Full HD (1920x1080 at 30 frames per second) video camera

10/100/1000 b/s ethernet with PoE for LAN connection
10/100/1000 b/s ethernet for PC
Analog handset and headset port
One high power (up to 1.8A) USB port
HDMI output; HDMI input; 48v input for optional power supply
71

Avaya E-159/E-169 Smart-DockingMediaStations

E-169
Premium
SmartModel E-169:
iPad in Landscape Stance Docking

E-159
Mid-Range
SmartDocking

74

AVAYA SIP Phones

SIP Based
Monochrome 128x40 pixel display (2 x 1),
with three rows
Single line, 2 calls/line operated with flash key
Dual 10/100 Ethernet ports
Compatible with Power over Ethernet (PoE);
requires PoE Class 1 settings
E129

USB handset with cord

Tablet stand
Gigabit Ethernet with integrated switch port & POE
Graphical LED display (2 x 1 display) 128x40
pixels on USB handset
Support Apple devices and Android devices
6-speaker, 1 passive radiator design
E169 Media Station
75

Advanced Phone Series

IP & Digital

Avaya 9608

Avaya 9621G / 9641G

Avaya 9504

Avaya 9508

High End, Color Screen

LCD, paperless, Economy

IP Desk phones supported by IP Office 500v1 and v2 only

Digital, paperless

8 dual LED buttons

Up to 24
programmed
buttons
Full Duplex
Speakerphone

Touch screen, color, GigE phones

10 emulated LED buttons
up to 24 programmed buttons
Customizable faceplate
Bluetooth ready and USB (9641G)
Full Duplex Speakerphone

4-line LCD Display

4 Dual Red/Green
LED buttons
4 Interactive Softkey
buttons
Up to 12 programmable
keys

Two- Way
Speakerphone

3.8 inch LCD Display

(181*120) with backlight.
8 Dual Red/Green LED
buttons
4 Interactive Softkey
button
o Up to 24 programmable
keys

12-button expansion
modules (max 3)
Full Duplex
speakerphone
77

77

Avaya 9608 IP Deskphone

Cost sensitive functional phone targeted at
small to large enterprises
Customers migrating from digital to IP
Access to 8 lines
LED buttons on each side of display
Monochrome graphical 8 line display with a
white backlight
Ethernet interface for LAN connectivity
10/100 Mbps
Second Ethernet interface 10/100 Mbps

Headset Interface and Speakerphone

Supports the new 2 x 12 button module and

the original 24 button module
PoE Class 1
G.722 Standards-based wideband Codec

78

Avaya 9611G IP Deskphone

Access to 8 lines
LED buttons on either side of display
Ethernet interface for LAN connectivity
10/100/1000 Mbps
2nd Ethernet interface 10/100/1000 Mbps
Headset Interface

Speakerphone
3.5 color display with a white backlight
Integrated Gigabit
USB Interface

Supports the new 2 x 12 button module

and the original 24 button module
PoE Class 1
G.722 Standards-based wideband
Codec
79

Avaya 9621G IP Deskphone

Color Touch screen; 4.3 diagonal
display with white backlight
Supports version of Avaya Flare
Experience
Wideband audio codec to
delivering exceptional audio
performance (headset, handset,
speakerphone)
LAN connectivity 10/100/1000
Mbps
2nd Ethernet interface
10/100/1000 Mbps
PoE Class 2

Does not support button module

80

Avaya 9641G IP Deskphone

Color Touch screen display
Supports version of Avaya Flare
Experience
Wideband audio codec: exceptional
audio (headset, handset, speakerphone)
LAN connectivity 10/100/1000 Mbps
2nd Ethernet interface 10/100/1000 Mbps
USB interface

Integrated Bluetooth *
PoE Class 2
2 x 12 button module & original 24
button module

81

Button Module
2 x 12 Button Module
Two pages with 12 buttons giving a
total of 24 available buttons
New quick-labeling feature button
located under the display
Dual color LEDs /buttons
12 row graphical display
Three 12 button modules can be
simultaneously connected to any
one of the new 9600 Series IP
Deskphones (except the 9621G)

83

1600 Series - IP Telephone Sets

Three phones with text-displays and keys with paper labels. One 32-button module
1608-IEveryday
700458532

3 line 24 char display

3 soft keys
8 paper labels keys
(with LEDs)

1616-INavigator
700458540

4 line 24 char display

3 soft keys
16 paper labels keys
(with LEDs)

32 keys
with LEDs

Support of BM (max 3)
84

1400 Series Digital Sets

1403 Walkup

2 line 16 char display

3 feature keys

1416 Navigator
1408 Everyday

700469968
4 line 24 char display
32 keys with
3 soft keys
16 paper labels keys (with LEDs
3 line 24 char display
3 soft keys
8 paper labels keys (with

LEDs)

Support of DBM (max 3)

LEDs)
85

B189- IP Audio Conference Phone

Touch Screen

87

Audio Conference Phones (Analog & SIP)

B149 - Analog

Range of sleek, professional, Full

Duplex Conference phones
Superior voice quality

B159 - Analog

Omni-direction speakers and

microphones

Expansion Microphones
SIP or Analog

SD Card for Call Recording.

B179 - SIP

88
88

Aura Mobility Solutions

2014 Avaya Inc. All rights reserved.

89

Avaya one-X Mobile

Multiple Line
Appearance

Line
Appearance

SIP indicator/
Lite toggle

Message
Waiting
Indicator

Control Buttons
(Hold/unhold, mute,
speakerphone)

Simultaneously
manage multiple
calls

Keypad dial
conversion rules

Merge
(Conference),
Transfer

C
Features button
launches feature
menu

Recents shows SIP

and Lite call activity

Handoff button
initiates Extend
Call to Cellular
interface

All iOS contacts +

Settings screen for dial
Corporate Directory
rules, SIP Settings and
search (reqs ActiveSync) client logging
90

Multiple Device Access

Oneaccountanydevice

SIP Phone

Avaya
Communicator
Client

Avaya
Communicator
for Android

Avaya
Communicator
for iOS

SIP Multiple Device Access

Up to 10 SIP devices registered concurrently
Answer on any device
Move calls back and forth as desired

H.323 & SIP Dual Registration:

SIP soft-client can be deployed for users with H.323 desk phones

No need to convert desk phones to SIP

Both desk phone and soft clients logged in at same time
Answer on either device
Move calls back and forth as desired

91

Avaya Communicator
Contacts - Local and CES Favorites

Contacts Tab

Contacts Source
Selector
-Local
-Corporate Directory
-Corporate Favorites

Tap to Call/Email

92

Avaya Communicator
Presence

Presence status

Set presence status

Set custom
message
Presence status is visible
across all tabs
Avaya Communicator for
Android does not publish
automatic presence
status updates for SIP
presence

If configured correctly,
will receive automatic
presence status updates
from another client that
handles SIP presence
and is logged in
93

How do you use UC in Starbucks?

1. Buy coffee,
sit down
2. Connect to
WiFi
3. Sign in to
VPN
4. Open
Avaya App
5. Make Calls

Does your enterprise allow full VPN access from iPad ?

Many security conscious customers do not.

The SBC way!

1. Buy coffee,
sit down
2. Connect to
WiFi/3G
3. Avaya App
registers
to SBCAE
4. Make Calls

6. Wait for
6. Wait for call
call
back
back
7. Check
7. Check
Twitter
Twitter
8. Skype your
8. Skype your
Mum
Mum
9. Play
9. Play
multiplayer
Games
game with
Still
on VPN waiting
for a call?
Flare securely
connected
,via SBCAE,
to the Enterprise
friends
Are you sure you want
run using
these the
apps
through the Enterprise?
Othertoapps
Internet
95

Avaya SBCE: SIP Trunking Architecture

Use Case: SIP Trunking to Carrier
Carrier offering SIP trunks as lower-cost alternative to TDM
Heavy driver for Enterprise adoption of SBC
THE DMZ IS A SECURITY RECOMMENDATION, NOT A REQUIREMENT

DMZ
Enterprise

Avaya
SBCE

Firewall

Firewall

IP PBX

Internet

SIP
Trunks
Carrier

Carrier SIP trunks to the Avaya Session Border Controller for Enterprise

Avaya SBCE is located in a DMZ behind the Enterprise firewall

Services: security and demarcation device between the IP-PBX and the Carrier
NAT traversal,
Securely anchors signaling and media, and can
Normalize SIP protocol
97

Collaboration:
Aura Conferencing

2014 Avaya Inc. All rights reserved.

98

Avaya Aura Conferencing

Avaya Aura Conferencing

Start with audio

conferencing

Add Web
conferencing

Add video
conferencing
when you are ready

UC Integrated Multimodal Collaboration Solution

Adhoc and Meet-me Conferencing
High definition Audio & Video

99

From any Device

on iPad

on Windows

on an iPhone*

on a browser
100

Web Collaboration Application - Browser

Enabling
VOIP
Audio or
Multistream
video

Participant
Roster
with
Rich
moderator
controls
Remote
Desktop
control

Multi-stream continuous presence

Video w self view
Video window can be docked out

Public /
Private chat
Meeting
Notes,
Action

101

Web Collaboration Application - Mobile

(iOS and Android)

Engage in Full Multi-media Conferences from your Smart Phone

Single stream video (active speaker)

102

AAC-Scopia Integration
Video Conferencing

Unified Communications

Flare
iPad

Flare
Windows

iOS,
Android

Room System
Desktop VC
Systems
Telepresence

Elite MCU

Avaya Aura
Conferencing
Avaya Aura

Scopia
Mobile
Scopia Desktop

one-X

Conference
Phones

Phones

103

AVAYA Aura Licensing

& Support Scheme

2014 Avaya Inc. All rights reserved.

104

Suites V2 and AvayaLive Video

License

Core
Suite
(New)

Power
Suite
(New)

Basic

Mainstream

Basic

Enhanced

Avaya Aura CM, System Manager ,

Session Manager, IM/Presence,
Survivability, CM Messaging
Avaya/1-X Communicator for
Desktop and Mobile clients, EC500
Desktop P2P Video
Microsoft Lync Desktop Integration
w/ACA
SBCE Remote Access (7:1, HA)
SBCE SIP Session (7:1, HA)
Avaya Collaboration Environment
Avaya Aura Messaging
Avaya Multimedia Messaging
AvayaLive Video: right to 25%
discount

Not Available in Middle-East!

Avaya Aura Conferencing

Scopia Desktop & Mobile per Port
List Price USD/User, New

Included
A-la carte

$275

$375

Analog and Basic/Enhanced IPT licenses

continue to be available for sale

106

 Hybrid Solution.
Hot Resiliency.
Affordability.
Easy integration with other vendors.
Better Support
Simplicity

108

Agenda
AVAYA Overview & Trends
Customer Priorities & IT-Infrastructure
Video Conferencing
Data Networking
Collaboration & Mobility
Contact Center
More Info & Training
110

Avaya Aura Contact Center Suite

Agent Environment

Immerse the Agent into the experience

Performance Management
Reporting

Analytics

Manage, Learn & Apply

WFO

Assisted Experience Management

Voice

IVR

Video

Web

SMS

MMS

SMS

MMS

XML

Chat

Automated
Experience
Management

Email

Bring Full Context to Every Session

XML

Orchestrate and Automate

the Customer Experience
Chat

Email
Connect & Open the Enterprise
111
111

Avaya Aura Contact Center

Solutions for Todays Requirementsand Tomorrow!

Self
Service

Recording,
Scheduling

Management &
Administration

Preview/
Progressive
Outbound

End
Customers

Avaya Aura
Experience
Portal

Inbound
Voice
Video

IM

Instant
Messaging

Avaya
Presence
Server

Web
Chat

Avaya
Aura
Contact
Center

Avaya
Workforce
Optimization

Skillsets

Agents

SMS

Email

Social
Media

Any
WORK

Open
Queue

Avaya
Social
Media
Manager

Back Office

Expert Assist
112

Avaya WFO Workforce Management

Desktop &
Process
Analytics
Speech
Analytics

Avaya Aura

Customer
Feedback

Enterprise Value

CONTROL
MANAGER

Performance
Management

Single Point for

Administration

eLearning
& Coaching
WFM
Quality
Monitoring

Avaya Aura
PERFORMANCE
CENTER

PCI Pause &

Resume

Single Point for

MI & Reporting

Encryption
Voice &
Screen
Recording

Compliance & Liability

Operations Centric

Customer Centric

Performance Optimisation

Contact Centre Maturity

113

113

Agenda
AVAYA Overview & Trends
Customer Priorities & IT-Infrastructure
Video Conferencing
Data Networking
Collaboration & Mobility
Contact Center
More Info & Training
114

To Get More Info

Ensure your SSO account is established:
https://sso.avaya.com
With SSO access, you will gain access to important
Avaya applications such as:
Partner Portal: www.avaya.com/partnerportal - This a one
stop shop for information, presentation and other sales
tools.
eBiz Tools: http://www.avaya.com/ebizu a suite of webbased applications used to quote, configure and order
many Avaya Enterprise solutions
Avaya Support Site: http://support.avaya.com
technical information and tools repository for Partner
technical roles
Partner Marketing Central: http://pmc.avaya.com webbased application to create co-branded marketing
campaign collateral
2014 Avaya Inc. All rights reserved.

115

More Self-paced Trainings

Visit: www.avaya-learning.com
Function Acronyms:

APSS AVAYA Professional Sales Specialist Sales

APDS AVAYA Professional Design Specialist Pre-Sales
ACIS Basic post-sales
ACSS Advanced post-sales

For More support: avaya.u.emea@accenture.com

2014 Avaya Inc. All rights reserved.

116