concentrate on automating business processes rather than silos of data.

Enhanced e-government: the emphasis will be on driving up usage of key eservices, both by citizens and government. This is likely to
involve intermediaries, such as voluntary organisations and private firms playing a
role in e-government. Another part of this process is the integration of e-channels
with back-office systems. Progress will be encouraged by the use of
output-based targets along the lines of the priority service outcomes already
adopted for local government.

Data sharing: Professionals involved in criminal justice, education, health and

social welfare will increasingly work together as virtual teams, sharing highly
sensitive personal data about their clients. Systems that enable these processes
must be highly secure and leave robust audit trails showing who has had access to
which pieces of data.
Freedom of information: The cultural change in accountability from January 2005
should not be underestimated. Changes in business processes demanded by
freedom of information will go hand in hand with those required to protect privacy
while allowing important data to be shared.

DIGITALISATION
Increase the number of people who use digital services
Departments will raise awareness of their digital services so more people know
about and use them, and look at ways to use incentives to encourage digital
adoption.
Provide consistent services for people who have rarely or never
been online
It is important we do not leave anyone behind in this move to a digital by default
approach. Departments will recognise and understand the needs of people who
cant use digital services. We will provide appropriate support for these people to
use digital services and other ways to access services for people who need them.
Broaden the range of those tendering to supply digital services
including more small and medium sized enterprises
Cabinet Office will offer leaner and more lightweight tendering processes, as
close to the best practice in industry as our regulatory requirements allow.

Build common technology platforms for digital by default services

Cabinet Office will lead in the definition and delivery of a new suite of common
technology platforms, to underpin the new generation of digital by default
services.
Remove unnecessary legislative barriers
Cabinet Office will work with departments to amend legislation that unnecessarily
prevents us from developing straightforward, convenient digital services.
Base service decisions on accurate and timely management information
Departments will supply a consistent set of management information, as defined
by Cabinet Office, for their transactional services.
Improve the way that the government makes policy and
communicates with people
More participation of people should be there.
Speedy and efficient justice