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Background
QUALITY.
the Merriam Webster dictionary defines it as
a high level of value or excellence.
Although always focused on quality, the automotive industry is currently
mounting a renewed, intensive effort to identify and address areas of
concern in purchased products/components
especially those which are at elevated risk for exhibiting quality failures.
In order to implement.
A policy of dont receive, dont build, dont ship non-conforming
product
Dont make
Defects
Dont ship
Defects
Next
process/
Customer
25-49 NC
3%
50+ NC
7%
50+ NC
7%
1-24 NC
14%
1-24 NC
15%
Zero
Defects
76%
Zero
Defects
75%
2011
1-24 NC
14%
25-49
NC
2%
2012
50+ NC
6%
1-24 NC
13%
Zero
Defects
78%
2013
25-49 NC
2%
50+ NC
3%
Zero
Defects
82%
Ralf Weber
Manager, Supplier Quality & Development Delphi Packard
Ralf.Weber@delphi.com
2. Zero-defect mentality
so.
NOW..
lets talk about the details of how to do these three things.
Supply Base
Complexity
Applica
-tion
Volume
History
OK
Standardized Work
Not OK
ii.
Proactively notify Delphi whenever you believe a potential quality problem may have been
manufactured and shipped to Delphi.
a)
If Delphi receives notification of the quality problem before it reaches our plant, the PPM portion of your
scorecard will NOT be impacted.
Identify potential product/process changes which would reduce the risk and submit those
potential changes to Delphi for approval through the Supplier Suggestion/Change
Request (SS/CR) application in the Supplier Portal.
ii.
b.
c.
Questions?