Human relations

techniques: Conflict
management

Conflict management
Conflict management is the process of
limiting the negative aspects of conflict
while increasing the positive aspects of
conflict. The aim of conflict management is
to enhance learning and group outcomes,
including effectiveness or performance in
organizational setting (Ra him, 2002,
p.208).

http://en.wikipedia.org/wiki/Conflict_management

Two roles
Conflicts in the mind (two or three
set of views)
Conflicts in the society

Conflict in the mind

It is happening inside of a being
A same person may hold two or three
opinions and try to come to conclusion
he himself. This is a psychological
conflict
The first experience of drinking alcohol
: a dilemma friends-family members,
health-society, desire -discipline

Intrinsic reason
The psychological shake between
good and bad/ emotions and
knowledge
Finally, this gives a critically distress
and discomfort

Conflict in the society

Two people
Two group
Verbally
Physically

Two people

Different desires
Different understanding and views
Conceit /identity/pride
Overestimate/ underestimate
Territory: attachment to territories

Two groups
A party is required to engage in an activity that is incongruent with his
or her needs or interests.
A party holds behavioral preferences, the satisfaction of which is
incompatible with another person's implementation of his or her
preferences.
A party wants some mutually desirable resource that is in short supply,
such that the wants of all parties involved may not be satisfied fully.
A party possesses attitudes, values, skills, and goals that are salient in
directing his or her behavior but are perceived to be exclusive of the
attitudes, values, skills, and goals held by the other(s).
Two parties have partially exclusive behavioral preferences regarding
their joint actions.
Two parties are interdependent in the performance of functions or
activities.
(Rahim, 2002, p.207)
http://en.wikipedia.org/wiki/Conflict_management

Verbally
The conflict limits with verbal action

Physical
The conflict extends up to physical
approach
quarrel/ war
War: South Korea-North Korea/ IndiaChina / India-Pakistan/ USAAfghanistan

Conflict management and

conflict resolution
Conflicts must be reduced or avoided
Then, what is this conflict
management?
Conflict management means how to
use a conflict in positive manner
Yes, conflict can be used in positive
manner, especially connected to
mind (psychology)

How can we reduce

conflicts?
Yes, we can
Conflicts among human beings
So, strong human relations will reduce
conflicts
To reduce conflicts develop human
relations
Conflicts in society: conflict-group of
people-individual-behavior-way of thinking
Individual to group

Peace and Conflicts

At first, the mind needs a peaceful
environment
The mind controls the behavior of the
beings
The behavior of the being leads the
society peace or conflict
At first mind then the society (an
instance of hermit)

Open to discuss the issues

Approach practically
Listen to others
Be impartial

 Knowledge
Attitude
Norms and Values

Role of members in the

society

Political leader
Spiritual leader
Teacher
Parent

Conflict management
gives
Creativeness
Morality
Penetration