CASE STUDY

on
HOTEL
MANAGEMENT
SYSTEM

INTRODUCTION
This project HOTEL MANAGEMENT SYSTEM aims at automating
all the work being done manually in hotels at present. On completion this project
would expedite the work in all regards. Some of the features of this software
would be:
Creating a system to automate the services offered by the hotel, this would be
more flexible than their earlier system.
The main objective of the entire activity is to automate the process of day to day
activities of Hotel like:
Room activities
Admission of a New Customer
Assign a room according to customers demand
Checkout of a computer and releasing the room
Finally compute the bill etc.
List of Regular customers.
HOTEL MANAGEMENT SYSTEM has been designed to computerize the
following functions that are performed by the system:

ROOM DETAIL FUNCTIONS

Opening a New Room
Modification to room assigned

CHECK-IN AND CHECK-OUT DETAIL FUNCTIONS

Admission of New customer
Check-out of customer
Room assigning related to customers need.

Operational feasibility
Operational feasibility is a measure of
well proposed system solves the problem
and take the advantages of the
opportunities.
These include such as reliability ,
maintainability, supportability,
usability, productivity and others.

Technical Feasibility
The technical feasibility assessment is
focused on gaining an understanding of the
present technical resources of the
organization and needs of the system.

ORGANISATIONAL & CULTURAL

FEASIBILITY
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

Outsourcin
g

Operational Functions Best Handled

Inhouse

ECONOMIC FEASIBILITY
Financing Maintenance

47%

33%
20%

Property owners
33%
Reserve fund 20%
Budget allocation
47%

Planning For Maintence Cost

SCHEDULED FEASIBILITY
120%
100%
80%
60%
40%
20%
0%

Owner Operator

100%

87%

67%
33%
3%
0%

0%

Contractual Responsibility of
Owners & Operators in

100%

RESOURCES FEASIBILITY
120%
100%
80%
60%
40%
20%
0%

Yes
No

Ensury Quality Control in Hotel Maintanance

Telephone no.

HOTEL

Hotel
addr.

restaurant

ha
s

Rest. type
contains

maintain

Emp. Dept.

Update
checks

stock

menu
items
cost

employee
Emp. name

manag
er

Ord. date

order places
check
s

ER
DIAGRAM

checks

Room type

Room no.

deals
make

pays

customer

Cust. Id.
cust. name

Delivered
to

Nonac

books

Cust. Addr.

Table no.

ac

staf

takes
Ord. no.

isa

for

availabili
ty

isa

number

rooms

Room type
Emp.
id

details

Room no.

Licence
no.
Hotel name

Cust. id

Bill no.

Bills/invo
ice

places
Order no.

Payable amt.

checks

complaint

Com. details
Cust. No.

Cop.

:Customer

:Employee :Room availiability:Reservation

Enqiry for
room
Room detail

Chec
k
room
Available
s
room
details
Books room
Room booked
Checks menu
Menu details

Ordere
d
deliver
d
Bill request

Place order

Order takes by imployee

Check availability of order

Check stock
Stock details

Request for
Customer details given and bill request
credit
Pays credit
Pay slip

Bill details

:Menu

:Order :Stock :Bill

CLASS DIAGRAM

OBJECT DIAGRAM

USE CASE DIAGRAM

Enquiry
Checks
Availability
Books Room
Checks Menu
Checks Stock
Order Placing
Ordered
Delivered
Customer

Makes Bill
Employee Pays Bill
Launches
Complaint
Checks
Complaint

STATE CHART DIAGRAM

Begin
Process

Customer
Making
Enquiry
For Rooms

If
available

Books
Rooms

If not

Cancel

If not

Checks
Menu
If
available

Bill
Generated

Ordered
Delievered

Places
Order

ACTIVITY DIAGRAM
Begin
Process

Customer
Making
Enquiry
For Rooms

If
available

Books
Rooms

If not

Cancel

If not

Checks
Menu
If
available

Bill
Generated

Ordered
Delievered

Places
Order

Room
:Room

19. EMPLOYEE TAKES ORDER

N
IO ING Y
T
T
VA OK ILI
R
B
SE BO LA
Y
IT
RE AL VAI
L
I
E N A
B
A K IO R
LA D
I
M
O
S
A E
F
.
I
AV OK
11 OV KS
S BO
M
PR HEC
.
O
M
6 C
RO OO
2.
.
3
.R
12

2
24.

25 .

K
STOC

ILS
DETA
K
C
O
1 . ST

PR O
VIDE

BILL

PRO
V

Order
:Order
18.PLACES ORDER

Stock
:stock

BILL

IDE
D

T
IN
LA T
MP D I E
R
N
CO RE IC
FO
IO
H C VO
AT ITY
NC E S I N
/
S E R V A BIL
AU ID LL U
. L OV BI N RM S
IL
29 . PR SK ME TE RE AVA
K T OR R
M LE
27 . A A S E P
O
F
F
OOILAB
23 4. CC T
T
R
1
. A ES ES
A
U
AV ER
10 QU
Q
RE OM
RE . RE
D
1
S A ST
E
5.
U
OM E C OOK U
N
B
D
RO I C
4. ADV OM E ME VER
9. . RO VID DELI DIT
E
IP
13 PRO ER
C R SL
.
15 ORD FOR PAY
E
.
22 . ASKOVID
26 . PR
28

TION
RESERVA
E
T
A
E
R
7. C

Employee
Reservation
8. INDICATE PRICE
:Employee
:
Reservation

ECKS
20. CH

Customer
:
Customer

Bill/Inv
oice

Menu
:Menu

.C
16

S
CK
E
H

17

.M

U
EN
M

U
EN

S
IL
A
ET

Menu enquiry

Customer

1.0

Room enquiry

Look up product
availability

Room
availability
details

Customer

Customer

Customer

Room booked

Room booking

Checks menu

3.0

Menu details

Menu checking

Places new order

4.0
Order process

Stock table
Availability

2.0

Books rooms

Order

Menu details

Employee

Menu details

Menu table

Customer tabl
Order table

Rooms enquiry

Booking details

Customer complaint

Customer Order place

Customer

Customer
Customer

Room availability details

Ask for bill/payment

Checks menu
New room booked

Room availability

Menu details
Employee
Employee

0.0

Bill details
Menu details

0.0

Report details
Hotel
Hotel
Management
Management
System
Complaint genuator
System
Employee
Employee

Bill details
Order details
Stock availability
Stock details

Dispatch
Dispatch Delievery of order
Department
Departm
ent

stock
updated

Stock
maintain

Stock
Departmen
Departm
t
ent