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Copyright 2012, Oracle Internal. All rights reserved.

Retail @ OSSI

Copyright 2012, Oracle Internal. All rights reserved.

Introduction
Established
in 1997
Oracles First
Offshore
Consulting
Group

1000 Billable
Consultants

Oracle
SSI
Collaborating
across
EMEA,
JAPAC &
Americas

ISO 9001 &

CMMi
Assessed
Co-located
With
Development
& Support

Copyright 2012, Oracle Internal. All rights reserved.

Services Portfolio

Copyright 2012, Oracle Internal. All rights reserved.

Engagement Options
Virtual Teams
Virtual Teams

Expert Services

Extended Teams
Delivery managed by Country
SSI Interface Manager

Resource Augmentation
Direct Resource Hiring
Mostly Onsite

N
A

SSI
Delivery

Managed Services
Post Production Support
Mostly Offshore
SSI Service Delivery Manager

Projects

Well Defined Scope

FP / T&M Projects
Varying size
Blended Delivery

Managed Services
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Copyright 2012, Oracle Internal. All rights reserved.

P
M
O

Projects / Accounts

Expert Services

Engagement Options
Virtual Teams
Virtual Teams

Saks
JC Penny
SSI
Delivery

Morrisons

Unicoop
Disney Upg

TGG
Belk

Managed Services

Managed Services
6

N
A

Copyright 2012, Oracle Internal. All rights reserved.

P
M
O

Projects

Accounts
Projects
Projects // Accounts

Expert
Expert Services
Services

Expert Services

Critical Success Factors

Position blendeddelivery early in the

sales cycle
Involve SSI upfront

Appropriate onsite
effort (timing &
amount)
Common methodology
& deliverables
Provide visibility of the
big picture

Create KPIs for

engagement
Sustained Multi-level
Governance

Pre-Sales

Delivery

Management

Copyright 2012, Oracle Internal. All rights reserved.

 Communication

Path
Escalation Path

As
Required
Periodic
Steering Calls
Periodic
Status Calls

Operational Management

Monitor &
Governance

Strategic
Management

Governance

Oracle Country & SSI LOB Heads

Customer
PM/Sponsor

Customer
Project
Manager

Oracle Country
Program Manager

Oracle SSI Delivery

Group Head

Oracle
Oracle Country
Country
Project Manager
Project
Manager

SSI
SSI Offshore
Offshore
Project Manager
Manager
Project

Onsite
Onsite
Project
Project Team
Team // Users
Users

SSI
SSI Offshore
Offshore
Support Team

Copyright 2012, Oracle Internal. All rights reserved.

Team Profile
Total: 75

Contractors (Short)
20

Solution Split

Functional (QA)
5
Application

Planning
4

Employees
35

Stores
12

12

MOM
36

Contractors (Long)
7

Role Split

Copyright 2012, Oracle Internal. All rights reserved.

Technical
27

SSI Retail - Managed Service Model

Salient Benefits.
Help Desk

SSI Extended
Services
(from last 10
years)

ERP

Financial
Supply Chain

Hosting
DBA

10

Best Practices / Knowledge

shared.

Fusion
Middleware

BI
SOA
Weblogic

Core Tech

Copyright 2012, Oracle Internal. All rights reserved.

Learning and Incidents from one

client helps other to handle the
same in efficient way or prepare
with proactive steps.
Sudden Requirements of team
ramp up/down could be handle
efficiently. Recent example of
Morrisons ReIM ramp up was
handled by common resource
pool.
Common solutions could be
shared. For example VPN logic
for TGG is already been build by
SSI for Unicoop.

SSI Retail - Managed Service Model

Salient Benefits.
Help Desk

SSI Extended
Services
(from last 10
years)

ERP

Financial
Supply Chain

Hosting
DBA

11

Best Practices / Knowledge

shared.

Fusion
Middleware

BI
SOA
Weblogic

Core Tech

Copyright 2012, Oracle Internal. All rights reserved.

Learning and Incidents from one

client helps other to handle the
same in efficient way or prepare
with proactive steps.
Sudden Requirements of team
ramp up/down could be handle
efficiently. Recent example of
Morrisons ReIM ramp up was
handled by common resource
pool.
Common solutions could be
shared. For example VPN logic
for TGG is already been build by
SSI for Unicoop.

Working with Retail CoE (R&D)

F-Release development

Share of Business

Function and Technical specification

review.
Involved in MAT (min acceptance),
Smoke Test, SIT (system integration),
EIT (Enterprise Integration) Testing
Product Support and bug fixing.
ADFisation on the cards

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Copyright 2012, Oracle Internal. All rights reserved.

RGBU-Consulting-US; 5%
RGBU-Consulting-EMEA; 45%

R&D; 44%

RGBU-Consulting-APAC; 6%

SSI Value Addition

Well connected to Oracle Countries and RGBU (Oracles Retail Global Business Unit)
F-release insight. SSI consultants are working on development and Testing of coming
up F-release.
Exercise best development practice. Custom modifications are inline with
development standards.
Design Review capabilities
Upgrade roadmap and consulting services (includes pre-upgrade assessment,
recommendations, solution foot printings)
Expert Services

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Copyright 2012, Oracle Internal. All rights reserved.

Case Study
Project Engagement

Morrison Supermarkets plc

Industry: Retail
Stores: 400+

Summary: UKs fourth largest food retailer

Oracle Footprint:

Consulting Days: Fy13 4500

days

RGBU, Wipro & SSI

Contribution across multiple streams (ER4, ER6, ER7, ER8, ER14a)
SSI has delivered 50 Custom Mods
SSI is responsible for all Mods upgrades for the subsequent releases
SSI performs all the SR backports across all modules

Delivery Model

with over 400 stores. Business is mainly food

and grocery the weekly shop. Source and
process most of the fresh food that they sell
though their own manufacturing facilities.

Oracle Retail Applications, PeopleSoft

HCM, Oracle E-business, ORDM,
Hyperion

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FDDs provided by RGBU / Wipro

SSI reviews FDD, responsible for TDD, build, test & support (pre-prod and
Hyper-care)
SSI uses the Oracle Development coding and testing standards tweaked
for Morrisons

Highlights

Offshore delivery in collaboration with Onsite RGBU & Wipro is stable &
the model is ideal for technical work in large end-to-end implementations
Collaboration with Product Support & Wipros Bangalore teams has
yielded positive results quicker resolution of issues with minimal need
for escalations
SSI is making significant contribution on the solution design
SSI is now the only development team in ER8
SSI has done code walk through and training for Wipro testing teams,
ensuring meaningful pointed testing
Copyright 2012, Oracle Internal. All rights reserved.

Case Study
Business Need

Customers live on Retail products

While in Unicoop SSI was involved in the implementation stage, TGG was
implemented by a partner
Customer is looking for a solution for ongoing support & management of
the systems that involves new develoment & all support activities

Delivery Model

Fixed Price / Scope engagement

Mostly offshore delivery

Highlights

Oracle Footprint:
TGG: ReIM, SIM, Allocations
Unicoop: SIM & RIB

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Continued involvement for RGBU Consulting / SSI over multiple years

On TGG, a partner being replaced by SSI. Customer opines that SSI
support delivery is more complete from a Retail solution perspective
Ability to leverage upon Retail Support & Development is seen as a
differentiator

Copyright 2012, Oracle Internal. All rights reserved.

Case Study
Retail R&D

Engagement Details
RMS F Release Development (#15)

Development as per Oracle Retail Coding & Software Security

Assurance standards under the review of a SSI Lead
RMS F Release Development QA (#5)
Execution of Unit test cases, Minimum Acceptance Test cases, Smoke
tests, System Integration Test and Enterprise Integration
Retail Finance Integration Development (#4)
Developing P2P finance integration between RMS & EBS / PSFT
Retail Sustaining Engineering (#6)
Fix product defects and issues across versions of RMS / RPM

Retail Software Development

Retail Development MoM
Retail Technology Group (RTG)
Retail Development QA

Oracle Footprint:

RMS (12.x, 13.x, v14.x)

RPM (12.x, 13.x)
SIM (10.x, 13.x)
POS (13.x)
RFM (13.x)
WMS (13.x)

Days: about 10 FTE at any

time

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Highlights

This work has helped SSI build strong networks in the Development &
Support organization, that has been leveraged upon to resolve customer
issues
Enormous opportunities to cross-leverage assets:
Default SSI coding standard is that of Product Developments
Usage of standard business flow test cases in consulting
engagements
Visibility into new releases help Consulting be better prepared for
Delta uptake
Copyright 2012, Oracle Internal. All rights reserved.

Opportunities

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Copyright 2012, Oracle Internal. All rights reserved.

Doing Well

Can Do More

Can Explore

Opportunities
Select Consultants Can Do

Technical Design

Functional Design

Custom Mods

Remote System Options Configuration

Unit Testing

Remote Business Process Validation

Performance Tuning (Custom Mods &
Std Processes)
Explore the usage of Core Tech

Data Migration
User Adoption Training
Content Preparation
Hosting of Project Environments
Custom Mod Support, Functional
Helpdesk, Upgrades
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Copyright 2012, Oracle Internal. All rights reserved.

Application Extension Audit (for SIs)

Automated Testing

Blended Delivery Model

Client / On-Site

Remote / Off-Shore

Operational Analysis
Definition
Definition
Definition
Operations
Operations Analysis
Analysis
Solution
Design Functional
Solution
-- Functional
Solution Design
Design
Functional
Hand-- Over review
Hand
Hand
Solution Design - Technical
Design Review

Client/
Client/
On
On -- Site
Site Consultants
Consultants
Business System Testing
Business
Business System
System Testing
Testing
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Copyright 2012, Oracle Internal. All rights reserved.

Build
Build Review
Unit Test
Support

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Copyright 2012, Oracle Internal. All rights reserved.

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Copyright 2012, Oracle Internal. All rights reserved.