Documente Academic
Documente Profesional
Documente Cultură
Chapte
r
Managers
and
Managem
ent
1-1
Learning Outcomes
Tell who managers are and where they
work
Define management
Describe what managers do
Explain why its important to study
management
Describe the factors that are
reshaping and redefining management
1-2
1-3
Organization
A deliberate arrangement of people
brought together to accomplish a
specific purpose.
Common Characteristics of
Organizations
1. Goals - Distinct purpose
2. People working together (Social entity)
3. structure
1-4
Value
-s/holders
-customers
Innovations
Mtn. integrity
people
Decision &
activities
Managers
Individuals in organizations who direct
the activities of others.
Eg. Manager - production, purchasing, a/c.
1-6
1-7
1-9
What Is Management?
Management
The process of getting things done effectively
and efficiently, with and through people
Effectiveness
Doing the right things, doing those tasks that
help an organization reach its goals (ends)
Efficiency
Concerned with the means, efficient use of
resources like people, money, and equipment
Most output with least input - cost (means)
1-10
1-11
1-13
Four Management
Functions
Planning
Organizing
Leading
Controlling
Interpersonal Roles
Figurehead, Leader, and Liaison
Informational Roles
Monitor, Disseminator and Spokesperson
Decisional roles
Entrepreneur, Disturbance Handler,
Resource Allocator and Negotiator
1-16
1-17
1-22
O-L
O-L
P-O
1-24
1-25
1-26
1-27
1-28
empowering vs autocratic
Ethical and trust issues
Trader Joes
Global economic uncertainties
success results
Changing technologies digital from outstanding
customer
service.
1-29
1-30
influenced
by
the
Stew
Why Is Innovation
Important?
Nothing is more risky
than not innovating.
Innovation isnt only
important for high
technology companies; it
is essential in all types of
organizations.
Doing things differently
(product, process, service)
Exploring new territory
Taking risks
1-32
Thank you
1-33