ERP Solution In Hospital

Yangyang Shao
TTU 2013

What is an ERP?

ERP Enterprise Resource

Planning
(an integrated business
operating system)

Problem
The traditional
hospitals are
facing the low
efficient
management in
different
departments,
therefore a new
tool as ERP in
hospital to solve
this issue is
needed.
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ERP Fully Integrated

Integrates all the systems within

the hospital allowing the
physician to have instant access
to his patients' medical data
from other physician's offices,
emergency rooms and hospitals.
An Enterprise Resource Planning
(ERP) system replaces the need
for different interfaces between
two or more applications within
hospital. It provides an
integrated database to store
various parts of a hospital and
increases standardization and
reporting capacities.
ERP Hospital is a solution that
helpshospitalto manage all
kind ofoperationsand
aavailable resources in
therefacilities.

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Features

Web-based applications
Friendly GUI(Graphical User Interface)
Compatible with HL7 international
Based in modules.
Integrated Design
Multi-lingual
Highly secure, remote access with
alternative devices(laptops, tablets)

Profmax ERP module in Hospital

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Advantages
Able to integrate all hospital
departments into a single, cohesive
platform.
Clearer overview of it functioning and
quicker performance.
Enable hospital to have greater
control over daily planning, surgical
and nursing care etc.
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 Help hospitals strengthen

management capacity, improve
coordination and collaboration
between organizations, to strengthen
capital equipment management,
medical supplies, etc.
Improve management capabilities to
enhance performance, so as to
improve patient satisfaction.
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Disadvantage
High startup cost. In a study done on 1600 ERP
implementations worldwide by Panorama
Consulting Group, it was found that ERP project
costs average around $6.2 million. The purchasing
cost of the software which is very high to smallmedium Hospital. Apart from it, the employees
must be continually trained on how to use it.
Time consuming implementation. Its
implementation process can take several months.
Including take time to training end-user on how to
use it properly.
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 Security issue. It is important for hospital

to make sure the integrity of the patients'
data is protected.
ERP software is business tool, it can
changed the whole hospital's business
system. Its strict module may effect on the
employees comfort level and make them
dis-satisfied.
Migration of existing data to the new
ERPsoftware systems is always difficult to
achieve as integrating ERP systems with
other stand-alone software systems.
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Start Project Plan

Assign a project team

Cost-analysis
Design a project
Revise the project
Determine the delivery schedule
Pre-implementation audit

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Preparation of Project

Select vendor
Apply for vendor software demo
Technical direction recoomendation
Meeting

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Initial project & Test

Install SQL system

Instal Legacy system
Install PACS system
Install DR system
Test every single system cabability

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Stage 2
Map out interface paths to various
modeles
Develop Interface construction
Test inteface construction
Various functional report
Meeting

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Stage 3
Migration of data from old system
Data input and output
Meeting

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Stage 4
Assist in test data compilation
Test data correction & connection
Meeting

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Finalise Test project

Finalise the live system
Train the hospital manager on
specific areas
Train the end-user to use it
Identify impacts to user
Post-implementation audit
Perform final testing
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Matintenence phase

Evaluate the solution

Constantly evaluate
Evaluation phase completed
Feedback to implementation
consultant

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10 Resources

Owner
Project Designer
Economist
ERP Engineer
Interface Designer
Tester
Hospital Managemer
Hospital Staff
Project Coordinator
ERP Implementation Consultant

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Critical Success Factors

1. Challenges of huge budget. The testing
phase costs took up over 50% of the whole
project.
2. Choose the right software vendor is
critical factors of the whole project.
3. Because suitability of software and
hardware is important factors for success of
whole implementation. Management need
make a careful choice of an ERP package
that best matches the legacy system.
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4. Lack of effective communication is

critical to ERP implemenation.
Expectations at every level need to be
communicated. Management of
communication are critical throughout
the organization. So we need an ERP
consulant and project coordinator for
regularly inquiry and meeting.

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 5. Limited resources: we do not have

an in-house IT team in hospital so far.
Due to this we have to rely on external
agencies to help the hospital and this
adds to the implementation costs.
6. Some hospital staff not ready to
accept the change. They faced the
new technology challenge, which make
them unsatisfied or uncomfortable
with work. Therefore resistence to
change.
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 7. Conflict of
opinions between
various stake
holders.
Implementation
speicialists define
success in term of
completing the
project plan on time
and within budget
while the user and
adopter tend to focus
on the transition
from old systems
and stable operation.
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Reference:
Albert, 2009, Understanding ERP system
implementation in a hospital by analysing
stakeholders.
IDMSYS(ERP Solution)-End-to-End Hospital
Management System.
Profmax 2000. Healthcare ERP overview.
Retrieved
from:http://www.profmax.com/pbs/solutions
/erp/healthcare/healthcare.aspx
Valerie, 2006. An investigation into the use
of ERP systems in the service sector.
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Thank you!

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