Documente Academic
Documente Profesional
Documente Cultură
Managerial
Communications
Topics Covered
Barriers to Effective Communication
Overcoming Communication Barriers
Communication Barriers
Hurdles or problems that affect the
transmission of information from
the sender to the receiver in the
communication process are called
communication barriers.
Physical Barriers
Noise
Environmental & Physical discomfort
Distraction & Ill health
Poor Lighting
Psychological Barriers
Prejudice
Know-it-all
Preconceived ideas
Rigidity of thought
Disinterest
Cultural disparities
Semantic Barriers
Organizational Barriers
Processing of information from
several people
Delay in getting information
because of many transfers of
stations
Distortion of message because of
different sources
Interpersonal Barriers
Attitude of the sender & receiver
positive or negative
Wrongly timed message
Listening skill
Partial & inattentive listening
Lack of attention while listening
Attitude of Speaker
Attitude
of self
Attitude of
Others
Personality Traits
Comments on
Communication
Positive
Positive
Develops selfconfidence,
understanding,
empathy & optimism
Effective in
Communication
Positive
Negative
Trying to Convince
the audience
Aggressive in
communication
Negative
Positive
Lacks self-confidence
& authenticity,
derives support from
others
Weak in
communication
Negative
Negative
Lacks self-confidence.
Does not have clarity.
Message
misinterpreted.
Confusion reflects
in communication.
Communicates
without optimism.
Objective for
Communication
Style
Colleagues
Subordinates
Motivating to improve
efficiency, directing action,
explaining tasks & projects
specification & goals
Superiors
Overcoming Barriers to
Communication
Physical Barriers
Make suitable seating arrangements
Ensure audibility & visibility
Provide environmental comfort
Proper posture
Overcoming Barriers to
Communication
Psychological Barriers
Plan & clarify ideas & opinions
Call attention & motivate the
listener
Use feedback process
Provide assistance to comprehend
Time your message carefully
Overcoming Barriers to
Communication
Semantic Barriers
Use simple & precise language
Use suitable language
Employ different methods of
communication
Avoid ambiguous & abstract words
Overcoming Barriers to
Communication
Organizational Barriers
Make it two-way process
Establish feedback system
Use informal channel of
communication: grapevine
Provide information to the
concerned person
Avoid unnecessary information
Overcoming Barriers to
Communication
Interpersonal Barriers
Explain the importance of message
Attitude of the sender and receiver
Prefer positive attitude
Create a climate of trust &
confidence
Exercise
1. Every time I have a meeting with Mr. Gupta, I
end up disagreeing with him about a particular
issue.
2. Manager: Reeta, where is the report that I
asked you to submit on the financial matters of
the company? Employee: I dont remember you
asking me to submit a report.
3. Teacher: Students, why haven't you submitted
the assignment within the fortnight? Students:
But you asked us to submit it bimonthly!
4. This room is horrible to work in. I am able to
hear everyone around, and there is no scope for
privacy.
Thank You