INDRANINGRUM F

DEFINISI
Proses transfer informasi antara 2 orang atau
lebih
Bridge between and among people
Terminologi : berasal dari bahasa Latin
communis

Pengendalian (controlling)
Motivasi
Pengungkapan emosi
Informasi

(Robbins, 2003)

Continue
Physical needs : kebutuhan individu,
mempengaruhi kesehatan
Identity needs : membentuk
kepribadian individu (hasil respon)
Social needs : afeksi, inklusi, relaksasi
Practical needs : menjelaskan
prosedur, membuat orang lain paham

Adler & Rodman, 2007

 Relate with others

Untangle a problem
Accomplish a goal
Reduce tension
Stimulate interest

Learning or teaching
Influence someones
behavior
Express feeling
Explain or clarify

 Interpersonal
Intrapersonal
Group
1. Small group
2. organizational

Informatio
n/
Message

SENDER

Encoding

BRIDGE/
Media
RECEIVER
Decoding

Acts /
feedback

 Vertikal
Horisontal

Communication
Networks in Groups and
Teams

~Verbal
~Nonverbal
~Tertulis
~One way
~Two way

 Terjadi secara formal

atau informal
Individu atau
kelompok
Disampaikan secara
asertif

Komunikasi
Verbal

Assertive

Non assertive

Nurse-nurse

I know we all lose

track
of
time
occasionally but Im
finding it harder to
cover for you when
you take extra 30
minutes everyday for
you to come back from
lunch. Can we talk
about it?

Huh? No. I didnt really

mind. Luckily i wasnt
too busy today, so i
can back you up for
your task today

Nurse-physician

I know we talked about

Mr. Es pain mdication
before
but
Ive
collected some new
data. Even with the
change in dosage, hes
only getting 1-11/2
hours
of
relief.
I
believe
a
different
analgetic agent might
work better

Um.. Yes i know you

already changed the
dosage. Its just that i
thought it still wasnt
working .
Maybe I
didnt give it enough
time.
Thanks
for
listening
to
me
anyway. Im sorry to
bother you with this

 body languange
Meliputi komponen emosi
Harus diperjelas dengan
komunikasi verbal

Komunikasi
Nonverbal

continue
Kunci keberhasilan komunikasi non
verbal:
lingkungan
penampilan
kontak mata
gesture
ekspresi wajah
suara (intonasi, volume)
sentuhan terapeutik

Komunikasi Tertulis
Mengetahui apa yang ingin disampaikan
Menggunakan kata aktif
Menggunakan kata yang sederhana, familiar,
spesifik, jelas
Pesan jelas dan fokus
Konsisten dalam penggunaan istilah
Perhatikan penggunaan huruf kapital dan simbol
If it is handwritting, please make sure it is
readable

FAKTOR-FAKTOR YANG MEMPENGARUHI

KOMUNIKASI

continue

HAMBATAN KOMUNIKASI
Penyaringan : sender
Persepsi selektif : receiver
Informasi berlebih
Emosi
Bahasa
Kegelisahan komunikasi

 Timbang terima
Interview/ anamnesis
Sentuhan terapeutik
Dokumentasi
Komunikasi rahasia klien
Perawat dan tim kesehatan lain
Perawat dengan pasien

KOMUNIKASI DOKTERPERAWAT
Aspek kolaborasi
4 komponen komunikasi dokterperawat
Openness
Accuracy
Timeliness
Understanding (Manojlovich dkk,
2007)

Hambatan Komunikasi DokterPerawat

Peran yang terlalu dominan dari

dokter
Kebingungan peran dari perawat
Senior-yunior

Question
1.

You are the charge nurse for the evening shift. During
rounds you hear the patient care technician yelling loudly to
a patient regarding his transfer from the bed to chair. When
entering the room your best response is :
a. You need to speak to the patient quietly. You ae
disturbing the patient
b. Let me help you with your transfer technique
c. When you are finished, be sure to apologize for your
rough demeanor
d. When your patient is safe and comfortable, meet me at
the desk

2. The nurse enters the patients room and

examines the patients IV fluids and
cardiac monitor. The patient states Well,
I havent seen you before. Who are you?.
The nurse best response :
a. Im just the IV therapist checking your
IV
b. Ive been transferred to this division
and will be caring for you
c. Im sorry, my name is Heni. Im
responsible for your IV
d. My name is Heni. Ill be caring for you
until 2 pm.

3. The public health nurse is leaving the

home of a young mother who has
special needs baby. The neighbour
states, How is she doing, since the
babys father is no help?. The nurse
s best response to the neighbour is :
a. New mother needs support
b. The lack of father is difficult
c. How are you today
d. Its a very sad situation

Daftar Pustaka
Adler, Ronald B&George Rodman. 2006.
Understanding Human Communication.
Rigolosi, Elaine La Monica. 2005. Management
and Leadership in Nursing and Healthcare. An
Experential Approach.
Robbins, SP 2003, Perilaku Organisasi.
Taylor, et.al. 2008. Fundamentals of Nursing. The
Art and Science of Nursing Care.