8 Steps to Sustainable

Organizational Transformation

Leading Change in Complex Human

Service Environments
8 Steps to Transformation

Stages of Change

Urgency
Authority
Vision
Engagement

Empowerment
Momentum
Mandate
Anchorage

8 Steps to Transformation

Urgency
Communicate a clear sense
of urgency that
motivates the
necessary attention
and learning

8 Steps to Transformation

Authority
Give change leaders the power,
resources and time to make the
change happen

8 Steps to Transformation

Vision
Articulate a consistent and clear
vision of the new systems purpose,
design, operations and highlights

8 Steps to Transformation

Engagement
Change leaders share both the
urgency and the vision with their
units and engage everyone in the
change effort

8 Steps to Transformation

Empowerment
Leaders, teams and programs
implementing the new system are
given the power, permission and
flexibility to overcome the inevitable
obstacles

8 Steps to Transformation

Momentum
Teams identify and take advantage of
short-term wins to build momentum

8 Steps to Transformation

Mandate
Change teams have the mandate and
authority to consolidate the shortterm wins and keep moving forward

8 Steps to Transformation

Anchorage
The new system must be anchored in
the
organizations
culture,
infrastructure
and
community
relationships

8 Steps to Transformation

10

Passion Drives Change

Changing behavior is less a matter of
giving people analysis to influence
their thoughts than helping them to see
a truth to influence their feelings.
John Kotter - The Heart of Change

8 Steps to Transformation

11

Vision Focuses Change

Why Change?
Clarify the need for change
Explain the options for change

Describe the
present state

Define desired
future state

How Can We Get There?

Heres who will do what,
and when theyll do it

And Heres How Well

Make It Work!
8 Steps to Transformation

12

Performance Measures
Drive Change
People produce what is
measured
So be careful what you
keep track of
The better the alignment with vision
and value The more likely people will rise to
the challenge
8 Steps to Transformation

13

Human Factor Engineering

IfIfyou
youkeep
keepputting
putting
different
differentpeople
peoplein
inthe
the
same
samesituation,
situation,and
andthey
they
keep
keepmaking
makingsimilar
similar
mistakes
mistakes

Maybe
Maybeits
itsthe
thesituation
situation
and
andnot
notthe
thepeople!
people!
8 Steps to Transformation

14

Change Levers

Language
Reaction to crises
Attention and recognition
Shared learning experiences
Allocation of rewards
Consistency/Repetition
Framing
Criteria for selection and dismissal

8 Steps to Transformation

15