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Transition
Introduction
Pick any industry and chances are that it looked very
years ahead
Although its impossible to anticipate the when, what, and
Indicators of Change
A merger, acquisition, or divestiture
The launch of a new product or service
A new leader
A new technology
Types of Change
Structural change
Done by top management
units
Cost cutting
elimination of nonessential activities
Process change
altering how things get done (e.g. reengineering a loan approval
process)
Cultural change
companys general approach to doing business or the relationship
Motivation to Change
An organization is change-ready when three
conditions are present:
1. Leaders are respected and effective.
2. People feel personally motivated to change.
3. The organization is nonhierarchical and
people are accustomed to collaborative work.
Reward
all fundamental changes in organizations involve
7 steps to change
Step 1. Mobilize Energy and Commitment through Joint Identification of Business
Problems and Their Solutions
Step 2. Develop a Shared Vision of How to Organize and Manage for
Competitiveness
Step 3. Identify the Leadership
Step 4. Focus on Results, Not on Activities
Step 5. Start Change at the Periphery, Then Let It Spread to Other Units without
Pushing It from the Top
Step 6. Institutionalize Success through Formal Policies, Systems, and Structures
Step 7. Monitor and Adjust Strategies in Response to Problems in the Change
Process
Spread
to Other Units without Pushing It from the
Top
Changing an entire organization at once is
Change Implementation
Although implementation can be a tricky and
unpredictable challenge, you can improve the
odds of success if you
enlist the support and involvement of key
people,
craft a solid plan,
support the plan with consistent behaviors,
develop enabling structures,
celebrate milestone successes,
and communicate relentlessly.
Craft an Implementation
Plan
characteristics of a good implementation plan
simple,
flexible,
divided into achievable chunks,
and with clearly defined roles and
responsibilities.
Develop Enabling
Structures
This means training, pilot programs, and
Celebrate Milestones
Identify important milestones in the project
Communicate Relentlessly
tell them why, tell them how, and tell them
often.
The Resisters
Change resisters will either drag their feet or actively
from outside
Look for people with unusual training or experience