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5
TQM Kitemarks
Practice does not make perfect, perfect practice makes
perfect
Vince Lombardi

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After studying this chapter, you should be able to:

Explain the Deming Prize

Understand Malcolm Baldrige National Quality Award and

Ramakrishna Bajaj National Quality award and TBEM

Discuss the European Quality Award and CII-EXIM Bank Award

for Business Excellence

Understand the International Quality Maturity Model

Describe the highlights of Capability Maturity Model

Integration (CMMi)

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Learning Objectives

Japans Deming Prize

USAs Malcolm Baldrige National Quality Award (MBNQA)

The European Quality Award (EQA)

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TQM Awards

Deming Prize for Individuals

The Deming Application Prize

The Quality Control Award for Operations Business Units.

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Categories of Deming Prize

Visionary Leadership

Customer-driven excellence

Organisational and personal learning

Valuing employees and partners

Agility

Focus on the future

Managing for innovation

Management by fact

Social Responsibility

Focus on results and creating value

Systems perspective
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MBNQA - Core Values

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Organizational Profile:
Environment, Relationships and Challenges

2
1

Strategic Planning

Workforce Focus

Leadership

7
Business Results

3
Customer and Market Focus

Process Management

Measurement, Analysis, and Knowledge Management

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Malcolm Baldrige National Quality Award

(MBNQA)

To match the stature of international awards, the IMC

Ramkrishna Bajaj National Quality award (IMC RBNQA) criteria
are the same as the Malcolm Baldrige criteria of the USA and
follow similar rigorous process of training and evaluation.

Instituted in 1996 by Indian Merchants Chamber (IMC) to give

special recognition to performance excellence for Indian
Companies.

Tata Business Excellence model is adapted from RBNQA

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IMC Ramkrishna Bajaj National Quality

Award (IMC RBNQA) and TBEM

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European Quality Award

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Confederation of Indian Industry (CII) and Export-Import (EXIM)

Bank of India jointly established the Award for Excellence in
1994 with the aim to enhance the 'Competitiveness of India
Inc.' The award is based on the EFQM Model for Excellence.

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CII-EXIM Bank Award for Excellence

International Quality Maturity Model (IQMM)

Capability Maturity Model Integration (CMMi)

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Maturity Models

Maturity Level 1: Initial

Maturity Level 2: Managed

Maturity Level 3: Defined

Maturity Level 4: Quantitatively Managed

Maturity Level 5: Optimizing

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Maturity Level