Documente Academic
Documente Profesional
Documente Cultură
Engagement
Bob Lavigna
Assistant Vice Chancellor - HR
University of Wisconsin
rlavigna@ohr.wisc.edu
Key Take-Aways
Employee engagement matters
Engagement
levels are low
HR has
critical role
champion,
facilitator and
model
But can be
improved
Engagement is not
just an initiative
or program
Engagement
should be
Survey results must
be acted on
measured
25%
20%
15%
10%
5%
0%
Under 30
30-39
40-49
50+
Discretionary Effort
Goe for customers
Volunteers ideas
Works hard and
smart
Go extra mile for customers
Doesnt quit
Work hard and smart Calls in sick only
Dont quit
when ill
Call in sick only when ill
Stays alert to safety
Stay alert to safety hazards.
hazards.
Volunteer ideas
-70%
-60%
-50%
-40%
-30%
-20%
-10%
0%
10%
20%
30%
Fewer EEO
complaints
Less
missed
time
Better
success
achieving
strategic
goals
Higher
retention
Governing/ADP/IPMA-HR
Towers Watson
Statement
Highly
Moderate Disengage
engaged ly
d(%
(%
engaged agree)
agree)
(%
agree)
Icanimpact
quality
Icanimpactcost
Icanimpact
customerservice
86
61
32
59
72
37
50
21
28
Deloitte
Higher levels of
engagement drive:
Improved employee
performance to
support mission
More collaborative
and innovative work
environments
Lower costs of
disengagement.
24%
13%
63%
Engaged
Not Engaged
Actively disengaged
17%
29%
54%
Engaged
Not Engaged
Actively disengaged
35% engaged
47% somewhat engaged
18% not engaged
Engaged Employees
Have strong
relationships
in
organization
Stay
even for
less
Recommend
organization as
money
good place to work
Highly
motivated to
work hard
Go the
extra mile
35% of U.S.
workers polled
said theyd
willingly forgo a
substantial
pay raise in
exchange for
seeing their
direct supervisor
fired
How Do We
Know If
Our
Employees
are Engaged?
Ask Them!
8.
9.
5.Sustain
Engageme
ntand
Resurvey
4.Take
Action
2.Survey
Communic
ate
3.
Analyze
Measurement
Without Targeted
Action is Useless
You Said, We Did
How Do We Achieve
Effective Practices
Engagement is
everyones responsibility
It must be a strategy
Lead from the top
Involve unions
Hire with care;
probation is part of
selection
Onboard well.
Effective Practices
Select supervisors who
can supervise and build
engagement
Give them training,
resources and support
Hold supervisors
accountable for
engagement
Effective Practices
Manage performance
Recognize contributions
Make sure employees opinions count
Create a positive work environment
respect work/life balance
Communicate
Measure and re-measure engagement.
Onboarding Model
Facilitate
process
Identify
organizationwide issues
role
model
Lead action
A set of accepted
organizational values,
behaviors, and practices
that promotes increasing
levels of engagement as a
cultural norm
Getting Started
Getting Started
Key Take-Aways
Employee engagement matters
Engagement
levels are low
HR has
critical role
champion,
facilitator and
model
But can be
improved
Engagement is not
just an initiative
or program
Engagement
should be
Survey results must
be acted on
measured
Thank You
rlavigna@ohr.wisc.edu