The Hotel Industry

Code of Ethics
Business Ethics & Corporate Governance
Assignment Submitted By:
Aakriti Agnihotri
Surendra Yadav

The Oberoi Group - DHARMA

We, as members of The Oberoi Group are committed to display through our
behavior and actions the following conduct, which applies to all aspects of our
business:

Conduct which is of the highest ethical standards - intellectual,

financial and moral and reflects the highest levels of courtesy and
consideration for others.
Conduct which builds and maintains teamwork, with mutual trust
as the basis of all working relationships.
Conduct which puts the customer first, the Company second and
the self last.
Conduct, which exemplifies care for the customer through
anticipation of need, attention to detail, excellence, aesthetics and
style and respect for privacy, along with warmth and concern.

The Oberoi Group - DHARMA

Conduct which demonstrates a two-way
communication, accepting constructive debate and
dissent whilst acting fearlessly with conviction.
Conduct which demonstrates that people are our
key asset, through respect for every employee, and
leading from the front regarding performance
achievement as well as individual development.
Conduct which at all times safeguards the safety,
security, health and environment of guests,
employees and the assets of the Company.
Conduct which eschews the short-term quick fix for
the long-term establishment of a healthy
precedent.

Taj group - 25 Clauses

National interest
Financial reporting and records
Competition
Equal opportunities employer
Gifts and donations
Government agencies
Political non-alignment
Health, safety and environment
Quality of products and services
Corporate citizenship
Cooperation of Tata companies
Public representation of the company and the Group
Third party representation
Use of the Tata brand
Group policies
Shareholders
Ethical conduct
Regulatory compliance
Concurrent employment
Conflict of interest
Securities transactions and confidential information
Protecting company assets
Citizenship
Integrity of data furnished
Reporting concerns

The Oberoi & The Taj

togetherDifferences

Similarities

Employees relationship
and working environment
Customer relation
Believe in long term
establishments in future
perspective
Both operate
internationally and help in
the development of the
countries they operate
Focuses on financial
development of the
business

The clauses and code

followed by Oberoi group
and Taj group differ
The group policies been
followed by both the
groups differ
Taj group follows a set of
complex rules &
regulations whereas, the
Oberoi group has a short
and unique set of rules and
regulations
Third party representation
is only mentioned in case
of Taj group