Emotional Intelligence

Emotion = to move

Multiple intelligences
Verbal
Mathematical-logical
Spatial capacity
Kinaesthetic
Musical
Interpersonal skills
Organising groups
Negotiating solutions
Personal connection
Social analysis
Intrapsychic capacity (insight skills)

What are the basic emotions?

Emotions

Sad
Mad
Glad
Scared

Learned fearfulness
results in fear conditioning

Think of someone you admire

whom you see as successful
and/or effective in their work and
life
Name a quality they possess

Emotional Intelligence
IQ does not predict success

Emotional Intelligence
Daniel Goleman 1998

the capacity for recognising our own feelings and

those of others, for motivating ourselves and for
managing emotions well in ourselves and in our
relationships.

Look at the arrows

Emotional Intelligence

1998 Goleman - IQ and EQ

Emotional intelligence predicts success

Emotional competencies can be developed

It takes time to acquire new competencies

EMOTIONAL INTELLIGENCE
(Daniel Goleman 1998)

self awareness

self regulation

self motivation

awareness of others (empathy)

social skills

PERSONAL COMPETENCIES
SELF AWARENESS
knowing what we are feeling ,
using this in decision making,
being realistic about our abilities and self confident in a grounded way

SELF REGULATION
managing our emotions to help us get things done, recovering
well from upset, being prepared to wait for results
SELF MOTIVATION
using our values to guide us towards challenge goals,
persevering in the face of setbacks, taking the initiative and
being flexible to achieve results
adapted from
DANIEL GOLEMAN 1998

SOCIAL COMPETENCIES
EMPATHY
sensing others feelings, needs and concerns
and understanding different perspectives

SOCIAL SKILLS
influencing others, building relationships,
managing conflict, persuading and leading,
enabling co-operation and teamwork

adapted from
DANIEL GOLEMAN 1998

EMOTIONAL INTELLIGENCE
(Daniel Goleman 1998)

self awareness

self regulation

self motivation

awareness of others (empathy)

social skills

EMOTIONAL INTELLIGENCE
A Challenge
For emotional intelligence or emotional
literacy to be really meaningful, these ideas
need to have value in the outer as well as the
inner world they should have an impact
upon organisational and community, as well
as individual, life.
From Andrew Samuels

EI questionnaire

EMOTIONAL COMPETENCIES
(Daniel Goleman 1998)

which are your strengths?

which are important to you?

which do you want to develop?

what would success in the skill look like?

how could you develop the skill?

EMOTIONAL INTELLIGENCE
In organisational and community life
What would an emotionally intelligent
Practice (or PCT) be like?
How would it work (internally and externally)?
What difference would being emotionally
intelligent make to patients and the local
community?

Emotional intelligence

Knowing your emotions

Managing your emotions
Motivating yourself
Recognising emotion in others
Handling relationships