Rooms Division

Processes

Session 58
Public Area
Foundation Certificate in International
Hospitality Management

under Academic Supervision of

Session Objectives
By the end of this session you will be able to
Identify Public Area
Describe the cleaning procedure of public area

under Academic supervision of

Public Area
In hotels a guest first impression often revolves
around what they sees and experiences in the
property.
Public area is further categorized :
F.O.T.H (Front of the House)
B.O.T.H (back of the House)

under Academic supervision of

Front Of The House

Main foyer
Lobby
Front desk
Corridors
Elevators
F & B outlets
Clock room
Administrative office
Sales office

Pool
Other functional:
Banquet
Shopping arcade
Health facilities

under Academic supervision of

Main Foyer
It demand stringent
attention since they are
among the heavily
trafficked area.
Entrance must be kept
clean both for aesthetic
and for safety reasons.
Matting or runner placed
near entrance

under Academic supervision of

Maintenance
The frequency of cleaning
is largely based on the
weather conditions
Entrance to be mopped
and vacuumed regularly
One person should be
assigned to clean the
area and matting properly

Through cleaning of door

surface ,including door
track is conducted very
early in the morning to
avoided the Guest
inconvenience

under Academic supervision of

Lobby
Lobby is the hub of
activity where guests
check in ,socialize, relax

under Academic supervision of

Maintenance
Daily cleaning task
Emptying/cleaning the
ashtray and bins
Cleaning glass/window
Dusting and wiping
Polishing
Cleaning floors
Straightening/
vacuuming

Weekly/monthly
Carpet shampooing
Ceiling vent
Floor polishing
High dusting
Upholstery
shampooing

under Academic supervision of

under Academic supervision of

Front Desk
The front desk is usually
the focal point of activity
The front desk often
serves as the hotel
control center for various
guest request
It may also be a base of
during an emergency,
such as fire or a guest

under Academic supervision of

Maintenance
Daily cleaning
Emptying/cleaning the
bin
Dusting of area
Glass cleaning
Vacuuming
Floor cleaning

Weekly/monthly
Polishing
Floor scrubbing
Curtain cleaning
High dusting
Ceiling Vent cleaning
(night shift)

under Academic supervision of

Front Desk

under Academic supervision of

Corridors
Other sections of the
hotel that most guest See
before stepping in the
guestroom are the public
corridors.
In some hotel ,these are
also consider as the
guest space

under Academic supervision of

Maintenance
Daily cleaning
Vacuuming
Dusting
Spot cleaning of
wall/floor
Front and back of exit
door
Sweeping /mopping

Weekly/monthly
Carpet/upholstery
shampooing
Floor scrubbing
Polishing
Wall paint
High dusting

under Academic supervision of

Elevators
These require frequent
cleaning because of their
volume of use
Elevator may consist of
carpet, vinyl, glass, metal
or combination of material

under Academic supervision of

Maintenance
Daily cleaning
Dusting (top to bottom)
Polishing (brass)
Surface cleaning
(wall/hand rail)
Floor cleaning

Weekly/monthly
Floor
polishing/shampooing
Ceiling cleaning
Groves

under Academic supervision of

F&B Outlets
The term covers a
multiplicity of venues and
a diversity of styles of
cuisine

under Academic supervision of

under Academic supervision of

Maintenance
Daily cleaning
Cleaning phones/side
and host stations
Door
(entrance/service)
Spot cleaning
walls/carpet
Cleaning of
glasses/artifacts
Dusting /
polishing/vacuuming

Weekly /monthly
Floor scrubbing
Carpet shampooing
Polishing
High dusting
AC grill cleaning
Wall cleaning

under Academic supervision of

Evaluation
What message does a spotless and well-kept
public area convey to guest
List few cleaning activities that are generally
performed every 24 hrs in lobby area

under Academic supervision of

Recap Objective
You are now able to:
Identify Public Area
Describe the cleaning procedure of public area
Compare Out sourced and on premises laundry

under Academic supervision of