Etiquette

What is etiquette?
Etiquette is a French word which means ticket.
In a professional sense, this includes behaviour towards clients and
colleagues which is in their best interest.
How is your behaviour in a particular situation?
How well-mannered are you?
Are you considerate and polite?
Do you follow the basic rules and guidelines of good conduct in a
particular situation?

Constituents of Etiquette
The impression that you create in
first 10 seconds

Your business card

How you look and dress

Dining and gifts

Your conduct at workplace

Meeting clients

Your body language

Travelling

Gender Issues

How you introduce yourself and

others

Certain important Business

Etiquette

Dining Etiquette

Telephone Etiquette

Office Etiquette

Meeting Etiquette

Business card Etiquette

Cubicle Etiquette

Dress Etiquette

Networking

Corporate Etiquette
First Impression
Present yourself well
Attire
Conduct at workplace
Body language
Business Card
Dining and gifts
Meeting clients

Introduction
Introduce people in a business situation.
Always rise as a mark of respect.
Look into the eyes and smile.
Give a firm handshake.
Introduce the younger to the older and introduce a man to a woman.

A,B,Cs of Image
Appearance
Color, wardrobe, grooming

Behavior
Etiquette, civility, attitude

Communication
Verbal, nonverbal, written

Attire
One must dress as per the occasion.
Wear professional colours.
Designer shirts to work.
Ties
Belts
Shoes
Perfume or deodorant.

Attire (Females )
Formal wear.
Saris.
Western formals, scarf.
Jewellery.
Heels
Handbag
Eyebrow, naval, lip piercing.

Dos and Donts at workplace

Never adopt a casual attitude at work.
Do not peep into others cubicles.
Put your cell phone in the silent or vibrating mode.
Never open anyone elses notepads or files without their
permission.
Do not sneeze or cough in public without covering your mouth.
Stay away from nasty politics.
Keep your workstation clean and tidy.

 Never criticize or any of your colleagues.

Take care of your pitch and tone.
Grooming in public.
Communicate through written modes of communication
preferably through emails. Keep your reporting boss in the
loop.
Make sure email signatures are correct.
Reach office on time.
Discipline.

 Confidential data in any form must not be passed to anyone

outside the organization.
Office Stationery is meant to be used only at work.
Never ever drink while you are at work. Smoke only at the
smoking zones.
While having lunch together, do not start till the others have
received their food. Make sure your spoon and fork do not
make a clattering sound. Eat slowly to avoid burping in
public.
Do not leave the restroom with taps on.

Telephone Etiquette
Pleasant voice and tone.
Calling at odd hours.
Speaking each and every word clearly.
Crisp and relevant content.
Holds
Speakers and other noise.
Chewing or eating during a call.
Disturbance in the network
Ending a conversation.

Dont reserve your best behavior for special occasions. You cant
have two sets of manners, two social codes one for those you
admire and want to impress, another for those whom you
consider unimportant. You must be the same to all people.
~Lillian Eichler Watso

Meeting Etiquette
According to Payne, there are ten etiquette guidelines for formal
meeting.
a)Prepare well for the meeting, as your contribution may be integral.
b)Dress well and arrive in good time.
c) Remember to switch off your mobile phone.
d) If there is an established seating pattern, follow it.
e) Acknowledge the chair and others in the introduction or opening
remarks.

a)During discussions, allow senior figures to

contribute first.
b)Never interrupt anyone--- even if you
disagree strongly.
c)When speaking, be brief, say what is relevant.
d)Always address the chair unless it is clear
that others are not doing so.
e)It is a serious breach of business etiquette to
divulge information to others about a meeting.

Business Cards
Bring your business card case and keep it in an outside
easily-accessible pocket.
Make sure you have enough business cards that are in
good condition.
Business cards can be given after introduction or after
the meeting ends.
Place your business cards in a readily available place,
such as pocket.

 Ask for someones card before offering yours.

Put business cards received in a separate pocket.
Present card face up.
Show interest in a business card you receive. Try to make a short
observational comment, such as: Youre located in Bangalorethat is one of my favourite cities!

Dining Etiquette

Thank You !