CITIZENS CHARTER

MISSION

VISION

To protect and promote the right

of every Filipino to quality,
equitable, culture-based, and
complete
basic
education
where:
Students learn in a childfriendly,
gender-sensitive,
safe,
and
motivating
environment.
Teachers facilitate learning
and constantly nurture every
learner
Administrators and staff, as
stewards of the institution,
ensure an enabling and
supportive environment for
effective learning to happen
Family,
community,
and
other
stakeholders
are
actively engaged and share
responsibility for developing
life-long learner.

We dream of Filipinos who

passionately love their country
and
whose
values
and
competencies enable them to
realize their full potential and
contribute
meaningfully
to
building the nation.
As a learner-centered
public
institution,
the
Department
of
Education
continuously improves itself to
better serve its stakeholders

PERFORMANCE PLEDGE
(Adopted from the Performance Pledge
provided in Civil Service Commission)

Serve you promptly, efficiently; and with utmost

courtesy:

Ensure strict compliance with service rendered;

Respond to any compliant about services as soon
as
possible

Value every citizens comments, suggestion and

needs;

Empower the public through 24/ 7 access to

information on
our policies programs activities and service;

All these we pledge

Because you deserve no less

CITIZENS CHARTER
FRONTLINE SERVICES
1

PROCESSING OF REQUEST FOR

SCHOOL CREDENTIALS

REQUIREMEN
TS

Request Form, Accomplished

Clearance, Form 138-E

IN-CHARGE

ICT Teacher

DURATION

1 day (transferee)

FEES

Php 30.00

PROCEDURE / STEPS ON HOW TO

AVAIL OF THE SERVICE
1. Proceed to the Computer Room and give
the requirements
2. Wait for 10-15 minutes for the processing
and Principals signature
3. Release of School Credentials / Form 137-E

ENROLMENT SERVICES

REQUIREMEN
TS

Form 138-E, NSO Authenticated

Birth Certificate (photocopied)

IN-CHARGE

Teacher In-Charge

DURATION

30 minutes (old students)

30-60 minutes (with qualifying
test)

PROCEDURE / STEPS ON HOW TO

AVAIL OF THE SERVICE
1. Bring rewuirement to the Enrolment Area
2. Wait for 2-5 minutes for the evaluation of
credentials
3. Take qualifying test (for SPED class)
4. Report to the Teacher In-Charge on the
first day of classes

CITIZENS CHARTER
FRONTLINE SERVICES
3

GUIDANCE SERVICES
REQUIREMEN
TS
IN-CHARGE
DURATION

Referral or Request Form,

Anecdotal or Incident Report
Form
Guidance Coordinator
Depends on cases

PROCEDURE / STEPS ON HOW TO

AVAIL OF THE SERVICE

1. Teacher informs the Guidance Counselor of

the purpose
2. Give an appointment
3. Evaluate the referral
4. Talk to the pupil/s
5. Counseling
6. Call the parents
7. Endorse for further evaluation if needed

LIBRARY SERVICES
REQUIREMEN
TS

List of books to be borrowed,

Library Card or School ID

IN-CHARGE

School Librarian

DURATION

20 minutes (borrowing of library

materials)

PAYMENT AND OTHER

ACCOUNTING SERVICES

REQUIREMEN
TS

List of payable accounts

IN-CHARGE

School Treasurer and any official

collecting officer

DURATION

20 minutes

FEES

Depends on the list of accounts

CITIZENS CHARTER
FRONTLINE SERVICES
6

AVAILMENT OF USE OF
SCHOOL FACILITIES

FILLING AND HANDLING OF

COMPLAINTS

REQUIREMEN
TS

Letter of Request to the School

Head

REQUIREMEN
TS

Accomplished Incident Report

IN-CHARGE

Property Custodian

IN-CHARGE

Concerned School Officials

DURATION

15 minutes (processing of
request)

DURATION

Case to case basis

FEES

Donation is highly appreciated

AVAILABILITY OF
SERVICE
Monday to Friday
8:00 AM to 5:00 PM

CITIZENS CHARTER
FACILITATIVE UNIT
1

MATERNITY LEAVE

MATERNITY LEAVE

Letter of request
Duly accomplished Form 6,
REQUIREMENTS
Form 41
Clearance
Last day of service

REQUIREMENTS

PERSONAL LEAVE

REQUIREMENTS

Personal letter of explanation

Duly accomplished Form 6
Clearance
Last day of service

Letter of Request
Medical Certificate
Duly accomplished Form 6
Clearance
Last day of service

RETURN TO SERVICE

REQUIREMENTS

Letter to return to service

Form 211
First day of service
Birth Certificate with Registry
No. (for Maternity Leave)