Change Management

Points to be covered

Def: Change Management

Theories / Models of Planned Change
Comparisons of Planned Change
General Model of Planned Change
Different types of Planned Change
Critique of Planned Change

Change Management

Nothing is Permanent , But Change

-Heraclitus

What is Change Management?

Def:
Change management is a structured
approach to transitioning individuals, teams, and
organizations from a current state to a desired
future state.
The field of change management grew from
the recognition that organizations are composed
of people. And the behaviors of people make up
the outputs of an organization.

Activities Involved In It

Defining and instilling new values, attitudes,

norms, and behaviors within an organization that
support new ways of doing work and overcome
resistance to change.
Building consensus among customers and
stakeholders on specific changes designed to
better meet their needs.

Theories of Planned Change

Theories/ Models of planned Change are :

Lewins change Model
Action Research Model
The Positive Model
The Burke-Litwin Model

Lewins Change Model

Unfreezing
Movement

Refreezing

Action Research Model

Problem Identification

Consultation with a
behavioral scientist

Data gathering &

preliminary diagnosis

Joint diagnosis

Joint action planning

Action

Data gathering after action

Feedback to Client

The Positive Model

Initiate the Inquiry
Inquire into Best Practices
Discover the themes
Envision a preferred Future
Design and Deliver

Focuses on
what the orgn
is doing right
about

The Burke-Litwin Model

The Model makes a distinction between the
following parameters:
First-order [Transactional] change and
Second-order [Transformational] change
Organizational Climate and Organizational
Culture
Transactional leaders and Transformational
leaders

Comparisons of Planned
Change
Similarities
Change preceded by diagnosis or preparation
Apply behavioral science knowledge
Stress involvement of organization members
Recognize the role of a consultant
Differences
General vs. specific activities
Centrality of consultant role
Problem-solving vs. social constructionism

General Model of Planned Change

Entering
and
Contracting

Diagnosing

Planning
and
Implementing
Change

Evaluating
and
Institutionalizing
Change

Types of Planned Change

Magnitude of Change
Incremental involve limited dimensions and levels of orgn, like decision
making process of work groups.Occur within the context of orgs exiting
business strategy, structure and culture and aimed at improving the status quo.

Quantum aimed at altering how the org operates.

Degree of Organization
Over organized
Under organized
Domestic vs. International Settings

Critique of Planned Change

Conceptualization of Planned Change
Change is not linear
Change is not rational
The relationship between change and performance
is unclear
Practice of Planned Change
Limited consulting skills and focus
Quick fixes vs. development approaches