The One Minute Manager

By:
Kenneth Blanchard, Ph.D
&
Spencer Johnson, M.D.

Presented by:
Suzanne Davidson
 Quote

“People Who Feel Good

About Themselves –
Produce Good Results”
 Three Secrets
• One Minute Goal Setting
• One Minute Praising
• One Minute Reprimand
 One Minute Goal Setting:

Make clear what our

responsibilities are and what we
are being held accountable for
Agree on the goals
Describe what good behavior
looks like
 Write
goals in
250 words
or less
Look at performance, see how it
matches the goals and give
feedback
 Quote
“Everyone Is A Potential
Winner,
Some People are Disguised
as Losers,
Don’t Let Their
Appearances Fool You”
 One Minute Praising:
Catch them doing right and praise them
Be Immediate, Don’t save it till
later
Describe what they did right
Share your feelings about what
they did right and how it helps
the organization and the other
people who work there
Encourage them to do
more of the same
 Quote

“Help People Reach

Their Full Potential –
Catch Them Doing
Something Right”
One Minute Reprimand:

Tough on performance not

tough on the person
 Quote
“Goals Begin Behaviors –
Consequences Maintain
Behavior”
 Be immediate, specific, and
describe the poor performance
Tell them how you feel about
what they did wrong
 Encourage them and remind
them how much you still value
them as a person
Let them know it is over
 Quote
“We Are Not Just Our
Behavior – We Are The
Person Managing Our
Behavior”
 Closing comment

“The Best Minute I Spend

Is The One I Invest In
People”