BSBINM401A Implement workplace information

systems
Session 1
2010 Innovation & Business Industry Skills Council Ltd

Course Agenda
Session 1 Identify and source information

needs
Session 2 Collect, analyse and report

information
Session 3 Implement information systems
Session 4 Prepare for information system

changes.

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Training & assessment

All training will be completed in class and

will include:
group discussions/activities
internet research.

The assessment program is as follows:

Session 1 Project work
Session 2 Written report
Session 3 Written report
Session 4 Project work/Written report.
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Student workbook
A Student workbook is provided to support

your learning and includes:

scenarios
topic information
learning activities.

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Icebreaker activity
Facilitator to populate with details of

chosen icebreaker activity.

2010 Innovation & Business Industry Skills Council Ltd

Purpose of this
presentation
At the end of this session, you should know
how to:
determine and locate information required by

teams
acquire and review information held by the

organisation to determine suitability,

accessibility, currency and reliability according
to organisational policies.

2010 Innovation & Business Industry Skills Council Ltd

Information needs
As a manager, you
are responsible for
ensuring that your
team have all the
information that
they need to
effectively perform
in their role.
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Types of information
policies
standard operating

procedures
objectives
key performance

indicators

information from external

advisors
company information
archived, filed and

historical background
data

continuous improvement customer data

and quality assurance
financial information.

data

correspondence
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Categorising information
Category Definition
High
impact

Information that is of high value to the organisation and

without this information core, business operations would
be substantially impacted.

Medium
impact

Information that the organisation relies upon but is not

imperative to business activities. In other words the
business can carry on without this information, however it
will not function as effectively or successfully as it would if
the information was available.

Low
impact

Information that provides minimal contribution to the

business operation and without this information most
business activities would continue to occur.

2010 Innovation & Business Industry Skills Council Ltd

Determine information
needs

Ask your team what do you need?

Identify any systems and equipment used to

complete tasks.
Review company policies and operating

procedures.
Identify objectives and KPIs.
Review organisation business plans.
Identify legislative and regulatory requirements.
Review standards relevant to your organisation.
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Additional tools
surveys
feedback forms
interviews
issue and/or customer complaint logs
system access and usage reports
performance data.

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Locating information
policy and procedure manuals
relevant legislation and regulations
data entry points
systems used to store and manage data
users of the information
owners of the information
external organisations.

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Acquire information
printing copies of documents
purchasing copies of publications
obtaining training materials
organising guest speakers for team meetings
downloading reports from information systems
preparing and collating information into a report or

summary
liaising with colleagues or external organisations
obtaining copies of policy and procedure manuals
access information via the internet or company

intranet.
2010 Innovation & Business Industry Skills Council Ltd

Assessing information
When reviewing information you need to

assess the information and its ability to

meet the need for which is was acquired.
This involves assessing the:
suitability
accessibility
currency
reliability of the information
compliance with organisational policies.
2010 Innovation & Business Industry Skills Council Ltd

Suitability
Assessing the suitability of information involves

asking:
Is the information presented in a format that my team

will understand?
Is the information suitable for the intended purpose?
Does the information provide all the required details?
Will the information assist my team in doing their job?
Does the information cater for any special needs

within my team?

2010 Innovation & Business Industry Skills Council Ltd

Accessibility
Assessing the accessibility involves asking

questions such as:

How is the information accessed?
How appropriate is the access method for my team?
Are computer skills required to access the

information?
Does location impact the ability to access information?
Is there a need provide the information in a

PDF format?
Is a password required?
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Currency
Using out of date information can have

enormous negative impacts on business

decisions.
To ensure the currency of information:
check the version of the document and when it

was last updated

review the document register to confirm you have

the most recent document

confirm currency with the owner of the information
check any references to date.
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Reliability
Organisations ensure the reliability of information

by:
using auditors to check the information for accuracy
establishing committees of experts responsible for

ensuring information is accurate

completing data validations or spot checks of
information.

You can assess the reliability of information by

asking:
Is the information from a trusted source?
Has the information been checked for accuracy?
How was the information checked for accuracy?

2010 Innovation & Business Industry Skills Council Ltd

Compliance with organisational

policies
Organisations need to ensure that any
information gathered, processed, reported on
and provided by them comply with
organisational policies.
These policies may include the organisations:
privacy policy
human resources policies
code of conduct
conflict of interest
management & supervision.

2010 Innovation & Business Industry Skills Council Ltd

The next step

You should now:
read the relevant section of your Student

Workbook
complete all activities in your Student

Workbook before the next session

read the notes for next session.

2010 Innovation & Business Industry Skills Council Ltd