Documente Academic
Documente Profesional
Documente Cultură
Overcome BLOOD
BATH
Re
purchase
Trail
5%
20%
Preference 25%
Linking
Comprehension
Awareness
40%
70%
90%
MARKS = 30
10
11
Consumer Insights
A consumer insight is a discovery about people that enables
us to establish a natural connection between a product and
their daily lives. Insights into peoples behavior are not
singular by nature, but are a collection of motives, ideas,
memories that come together and form an opinion on a
product or service. The skill is to identify the insight and
create a clear single proposition that enables people to buy,
try or react to your product.
It does exactly what I wanted it to do, I couldnt live
without it. . Consumer
Pre sale
Situation
Understand the
Behavior pattern
To shape the
Communication
Consumption
Stage
Maximize the sale
& involvement with
Product /service
After sale
Scenario
Build loyalty &
Brand commitment
13
Socio graphic
Factor
Socio culture
External
Factors
Situational
Factors
Consumer
Life style
Situational
need
motivator
Internal
Factors
Demographic
Factor
Geographic
factor
Consumer
Personality
Attitude
& aspiration
Perception
Self concept
Not for circulation : for internal use
only
14
15
Solus Users/
Flirts /
Loyal buyer
Switcher
Degree of commitment towards product or service brands.
High
Dual users
Medium
Low
16
Dimensions of Loyalty
Loyalist
1 Emotive
loyalist
2 Inertial
loyalist
3 Deliberative
loyalist
Customer
Downward
Migrators
1 Life style
Downward
migrators
3 Dissatisfied
Downward Highly dissatisfied.
Not for circulation : for
internal use
migrators
only
17
Prompted to re
valuate alternatives
Return/
Revenue
Increased
profitability
MCC
Time
Customer life cycle
Cost
LCC
18
Consumer Types
Organizational / Industrial
Consumer
Personal consumer
Buys for individual Consumption.
Buying decisions are influenced by
Cognitive, Personal, cultural ,social
Influence & Situational
Factors.
20
Situational
Factors
Policy factors
Financial
Service
Technology
Influencing
Decision
Agents
Buying
Decision
Conflict
Within
Buying center
Product organization
Specific specific
Time Perceived Type of
Pressure Risk
buying
22
23
Precipitation
Start of the process has to be the realization
of the need, a problem that a purchase can
solve. The stimulation could be internal and
entirely routine.
It could be a planned new buy precipitated, for
example, by the implementation of expansion
plans or the imminent production of a new
product.
It could also be something more sudden and
dramatic than that, such as the failure of a
piece of plant or machinery, or a lack of stock.
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only
24
Top Management
Key decision
Maker
Financial
Team
25
26
27
28
Assurance ,
Protection, stability
Physiological ( Basic)
Hierarchy of need : Abraham Maslows
model
Not for circulation : for internal use
only
29
Learning Model.
Consumer Learning : A process by which a consumer acquires the
purchase & consumption knowledge experience which apply to his
future behavior . .
Components of learning process are :
Drive
Clue
Response
Reinforcement
Retention.
30
Conclusion : Conditioned
stimulus
Conditioned response
31
Little toddler
Unconditioned
stimuli
Pure , Natural, Soft
& tender
Johnson
soap
Symbolic of
natural & purity
Sociological model.
Close associates
Family members
Consumer
Friend circle
INPUT
Attention
Overt
Search
Stimulus
Ambiguity
Intention
Perceptual
Bias
Motives Attitude
Brand
comprehension
Attention
Perpetual
Constructs
Purchase
Learning
Constructs
Output
34
E-B-K Model
It comprises of 4 components :
Information process , Control unit ,Decision process
Environment influence
Evaluation
Exposure
Need
criteria
Attention
stimuli
Perception
Comprehension
Attitude
Retention
Income
Culture
Social class
Others
Internal &
external search
Of alternate
evaluation
Post purchase
evaluation
Purchasing
Process
Not for circulation : for internal use
only
35
Consumer Segmentation
36
Soico culture
Aspiration
Outer core
Demographics
Life stage
Situational
Geographic
39
40
Consumer segmentation
Changing trends: Children hold strong buying power in
key segment. ( Indian kids rank 3rd worldwide in
influencing the buying decision)
Segment
Soft drinks
Health drinks
Tooth paste
restaurants
33.6 %
31.4%
30.5%
28.6%
41
Infant
( 1 -12 Months)
Toddler
( 13 -48Months )
Tooth ager ( 4- 5 Yrs )
Toonagers ( 6-8 Yrs )
Tweenager ( 8-12 Yrs )
Teenager, (13- 19 Yrs )
42
43
3 Stealth Parenting
4. Authoritarian Parenting
These parenting process influences the childs development
in terms of how they involve buying with age. Their
knowledge, attitudes to a brand , pricing & decision making
power etc .
The decision making differs at every stage:
1. Perceptual stage ( 3-7 Yrs )
2. Analytical age ( 7-11 )
3 Reflective age
11-16)
44
45
46
Other approaches .
Unilevers proprietary segmentation model. Living
standard measurement index. ( LSM) index as an
alternative to SEC . It is based on 25 parameters
putting consumers in to 18 clusters.
Parameters are :
Income , Occupation, Durable ownership( daily to
luxury ) , Work environment , media choice ,
entertainment preference , cultural sub cultural &
cross cultural factors .
Nup scale ( Nielson Upscale ): It is based on usage
of 12 consumer durable products from different
Not for circulation : for internal use
47
category.
only
Out going
Fashion conscious
Bold & librated.
SEC A
S
SEC C Religious
a
Anxious & Worried about
c
change.
r SEC D
i
f Seeking economy sacrificing
i & social conservatism
c
Traditionalism
e
Variation
by SEC group.
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only
48
I
n
d
i
v
i
d
u
a
l
i
s
t
i
c
Stability
seekers
Change
Ms/Mrs Pataka seekers
Cool
49
Mrs Garelu is just 18% of the total sample size. Who are they ?
Home pride . A perfect home maker .
Behaviour :
Uses parachute oil for kids & self , Fair & lovely being a part of her make up kit.
She is proud of her washing machine & water filter. She is likely to buy a microwave
owen or expensive home appliances. But she prefer to use branded sanitary napkins.
Her husband relies heavily on her.
Social : She hate wasting money on outing , eating entertainment. Entertainment is all
around Jassi & K series .
Belief : Strong believer of good education to her kids. Choosing any unknown
New career by the family member is not acceptable.
Attitude : Family is more important & believes that star determine her fate .
Value : Respect can never be compromised. High level of tolerence .
Never address the husband by name .( Munne ke papa, Suno ji type ) . Do not
question the roots of tradition, rituals. They are always for good. Just adapt it.
She is Quintessentional sacrificing Maa
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only
50
Fast moving trend is seen from Mrs Gharelu to Mrs Has mukh
Who is Mrs Hasmukh ?
Attitude: A lively cheerful & positive personality. She treats her life like a must win
contest . A friendly nature . Talking to a stranger of opposite sex & accepting him as a
friend is normal . A perfect wife, mother , daughter in law , friend , independent
minded , divides her time between husband , kids , family herself, & her friends. Not
self sacrificing
Belief : While she is religious , she does go to beauty parlour with equal vigour.
Usage : She likes to buy things which make her household chore more convenient .
Microwave Owen, Dishwasher, Vacuum cleaner , Oriflame conditioner, foot cream,
Nourishing night cream products .
Social gathering , party with friends , family etc.
She encourages her kid to be more independent, explore & peruse their career where
you can deliver your best result, like she herself would like to do. She likes to be seen
as trendy .
51
Mrs Pataka:
Characterised by the style quotient , acts cool & talks about doing what other
women dont. Take pride in sending their kids to the best school in town. Style
matters in terms of regular visit to palour, PTA , Social meet , week end party &
dining , need varieties of perfume for different occasion. She expects her husband
to consult her in all decisions & upholds her individualism.
Attention seekers: Stifled by the various restrictions & norms imposed on her
craves for attention, likes when others empathise with her .Her husband does not
necessarily take her opinion in all home related issues. Saving is not her forte. Will
use fairness cream , oil her hair on daily basis. She hopes high expectation on her
son& daughter. She does not mind using unbranded or lesser known brands still feel
good about herself.
She feels miserable about her inability to send her kids to expensive schools, lavih
spending .She believes that fate is determined by her stars.
She wants to come out of middle class dudgery. More of self sacrificing type &
wants to move away from joint family class.
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The HEDONIC TREADMILL ( Daniel KahnemanNobel Prize winner Economist & Psychologist)
Studies show that happiness rises with income up to a certain point
at which the basic needs are met, after which it stagnates as
aspirations also rise with income.
Consumer
Satisfaction
Income
53
Summary of Profiles
West
Religious yet outward centric
Worried about change
Materialistic value
North
Impressionable
Conservative
South
East
Quality conscious
Anxious about future
Guilt if spending on self.
Bold , more librated,
Accept society as it is , Optimistic Discontented
willingness to experience new
Rural , Urban , Global , Semi rural , Semi Urban leading to life style,
climate , population etc.
Institutional segmentation : Large corporate segment ( Global &
Domestic) , SME , SOHO , FTU Govt, PSU etc
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Role of culture in
consumer behavior
Culture
Culture is part of the external influences that impact the
consumer. Culture represents influences that are
imposed on the consumer by other individuals.
Culture is a complex study which includes knowledge,
belief, art, morals, custom, and any other capabilities
and habits acquired by a person as a member of
society Culture, as a "complex whole," is a system of
interdependent components.
Knowledge and beliefs are important parts.
In U.K exposed hands or legs among women in formal
, social gathering is reflected immoral.
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only
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57
58
59
60
61
Ideological
system
c
logi
hno
Tec em
syst
al
Organizational
system
Ethnic
Religious
62
Symbols
Heroes
Rituals
Value
Practice
Family values
Hush Hush Culture
Not for circulation : for internal use
only
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65
Psychological mediation
LBS
RBS
Sensory stimuli
Visual , Audio , Taste, Smell, Touch
Marketing science behind perception management is to
identify right sensory stimuli which would invoke desired
decision within consumer ( logical or abstract ) . This depends
on the positioning objective .
69
Perceptual constructs
Stimulus
ambiguity
Perceptual bias
Perception
70
Webers Law.
Webers law states that the magnitude of differentiation is
a constant proportion of the size of the initial stimulus. The
constant proportion is called Webers Fraction.
Signal detection
Just noticeable differences (JNDs)
Subliminal perception
Sensory adaptation
Selective attention
: What a figure .
James :
Irresistible, I am excited.
I envy you ?
78
79
Subliminal perception
Subliminal perception refers to below threshold.
Subliminal perception is the registration of sensory
input without conscious awareness. subliminal
perception techniques are used by media to grab the
attention using money , sex as strong stimulator.
Short Kimono
External Factors
Intensity& Size
Internal Factors
Selective attention
Selective Exposure
Selective reception,
comprehension &
retention,
Perceptual vigilance
or defense
Expectation
Subliminal perception
P
E
R
C
E
P
T
I
O
N
Position
Contrast
Novelty
Repetition
Movement
84
23%
65%
12%
85
Social factors
Core values
which drives
the consumer
What
motivates
the
consumer's
Life style
Personal factors
87
88
Consumer Attitude
In consumer behavior context , attitude is a learned pre deposition
to behave in a consistently favorable or unfavorable way with
respect to a given stimuli. (Brand )
Learned deposition refers to information source , perception ,
experience , exposure to media etc which helps to build an attitude
& gives momentum to the behavior .
The momentum can be negative or positive.
Consistency refers to the voluntary decision ( Compulsive
buying ) which makes the consumer to purchase the product/
service / brand till such time there are no intervening factors
which force the consumer to change the attitude.
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90
Affect
96
For each belief, take the weight or importance (Wi) of that belief
and multiply it with its evaluation (Xib).
3. Value-expressive Function
Consumer's express personal values through the brands they
purchase and own .Marketers often attempt to identify their brands
with these values.
Fairness is a symbol of beauty & helps to gain success
corporate .
4. Knowledge Function
Consumers feel the strong need to know and understand how the
brand can be put to application or support & justify her decision
of buying .
103
105
Message
Temporary
Attitude shift
Retain original
Attitude
Yes
Yes
Motivated to No Persuasion
process
Cue present
Yes
Ability to
process
No
No
Neutral
ELABORATON
PROCESS
Cognitive processing
Cognitive structure
Change
Attitude change
change +ive
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Target Audience:
Demographics
Region: India, urban population
Occupation: Service/working professional/self-employed
Gender: Insignificant
Religion: Insignificant
Social class: Upper Middle and upwards
SEC: B and upwards
Family life cycle: Middle aged
Behavioural
Occasions: When looking to paint the interiors of his house
(usually there is an upsurge with new construction and during
festive seasons like Diwali and Holi)
User status: First time user
Loyalty status: Not defined
Readiness Stage: Relatively informed
Attitude toward product: Low-involvement
Attitude toward brand: Trusting, has high-recall value
Consumer Research.
Core thought
Asian paints is about people who invest
emotional energy in creating their homes
Asian Paints is about homes which reflect
the taste and love of their owners/residents
Brand Image
Brand image is the collective perceptions of customers
about an organizations brand positioning efforts
An organization's positioning efforts create a brands
image by overcoming information clutter, in most cases
minimal interest, and limited mental capacity.
The goal is to produce a road map of how and where
the brand fits into a persons cognitive framework.
Brand Loyalty :
Brand loyalty is a function of attitudes and
behavior. It is an attitudinal predisposition
favoring a brand and a pattern of purchasing
that brand regularly.
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Very Likely
Yielding
Reception
Likelihood
Of response
Attitude
Attitude Change
Not likely at all
High
Low
119
Motivation to
Elaborate
Low
Peripheral
Route
High
Ability to elaborate
Not for circulation : for internal use
only
Central
Route
120
Perceived
brand
differentiation
Low
Learning Model
Cognitive
Affective
Conative
Low involvement
model
Cognitive
Conative
Affective
Dissonance Model
Conative
Affective
Cognitive
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only
121
Brand
communication
Feeling about
Brand
Judgment about
Brand
Benefit analysis
123
In mid '80s the woman in the Surf Ad got a name - Lalitaji - and was
brought to life on television by Kavita Chaudhary in a TV commercial
with the tag line SURF ki Kharidari mai hi Samajdari hai ( It makes
better sense to buy Surf). They were fighting a soapy detergent war
against Nirma.
Nirma, in turn, had found an icon of its own in a young little girl
swirling around in a skirt the Nirma girl. The Ad jingle for Nirma
was the clincher:
Washing powder Nirma, washing powder Nirma
Dudh si safeedi, Nirma se aaye
Rangeen kapda bhi khil khil jaye
Thoda sa powder aur jhag dher sara
Rekha, Jaya, Geeta aur Sushma
Sabki pasand Nirmaaaa. Washing powder Nirma. Nirma.
2.Collective Innovation-Decision
This decision is made collectively by all individuals of a
social system.
3.Authority Innovation-Decision.
This decision is made for the entire social system by few
individuals in positions of influence or power.
Five stages of innovation decision are :
knowledge, Persuasion, Decision, Implementation,
confirmation.
What is
online
banking
What
motivates
Online
banking
What will
make him
try?
Does it enhance
consumers present
Way of doing things ? Y/N
What motivates
him to
shift
Knowledge
In this stage the individual is first exposed to an innovation but lacks
information about the innovation. Hence during this stage the
individual has not been inspired to find more information about the
innovation.
Persuasion
In this stage the individual is interested in the innovation and
actively seeks information/detail about the innovation.
Decision
In this stage the individual takes the concept of the innovation and
weighs the advantages/disadvantages of using the innovation and
decides whether to adopt or reject the innovation.
Implementation
In this stage the individual employs the innovation to a varying
degree depending on the situation. During this stage the individual
determines the usefulness of the innovation and may search for
further information about it.
Confirmation: Individual apply the concept to his daily life.
Adoption
Time
Revenue
Time
Self image .
Self image is composed of the attitudes a consumer
holds towards herself due to internal & external
stimuli .
Life style of a consumer is an outward expression of
ones self concept.
Life style drives & involves the consumer in buying
decision of a specific brand of product or service.
Therefore Self image is defined as the totality of an
individual's thought & feeling having reference to
herself or him self .
Self Congruity :
Self-congruity represents the degree of similarity between
consumers self-image or self-concept and that of brand. The
degree of consistency between the self-image and brand
image is self-congruity .
The four aspects of self-concept compose the global selfimage, which influence consumer choices of brands through
self-image with brand image congruity.
Self concept
Why perception gap, Identity gap, personality
gap & position gap is well understood by
getting the insight of markets self concept.
Perception
gap
Personality
gap
Identity
gap
Position
gap
4
partially
agree
3
Agree
2
Somewhat
agree
1
Donot
agree
4
partially
agree
3
2
Agree Somewhat
agree
1
Donot
agree
4
partially
agree
3
2
Agree Somewhat
agree
1
Donot
agree
___ Rugged
___ Delicate
___Complex
___ Simple
___ Contemporary
___ traditional
Consumer Personality
An eagles egg was placed in the nest of a prairie chicken. The egg got
hatched & the little eagle grew up in the surrounding of a chicken. It
scratched in the dirt for seeds , clucked & cackled. It never flew more
than a few feet. One day an environmentalist saw the eagle with the
chicken & persuaded the owner to let it free . The eagle is not meant
to be on the ground, the sky is its world. The owner said, It is doing
what it has learnt from its friend. You may try . Let it fly high in the
sky, to never return again . The environmentalist tried , took it high on a
mountain , held up & said the sky is your world go . The eagle flew a
few meters & came back on the ground. In spite of repeated attempts
the eagle could not fly.
He brought it back & put it back with the chicken. It flapped its wings &
got back to the dirt's to find the seeds to feed itself.
What is the moral of the story ?
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153
Origin of personality
Personality
development
Behavior
Genetic
Determinants
Parental
Determinants
Experimental
Determinants
Development of
Stable personality
Characteristics.
Individual
differences in
behavior
External
Determinants based
on social, cultural
Race, religion etc.
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154
Consumer personality
Motivation
Self image
Perception
Temperament
Attitude
Learning Behavior
155
156
162
VALS
AIO Model
Monitor Mind Base
Geo-Demographic Analysis ( PRIZM)
Global SCAN
163
VAL 2 Segments
Enjoy the
Inner thing,
Receptive to new product
Technologies
Most resourceful
Actualizer
Principle oriented
Status oriented
Less interested in
image & prestige
Fulfilled
Slow to change
, habits, look for bargains
Believer
Need driven
Attracted to premium
products
Achievers
Image conscious ,
limited income
Striver
Action oriented
Follow fashion
& Fad
Expereincer
Maker
Struggler
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use only
164
165
166
167
Affluent, assertive
& opinion makers
Achiever
Strivers
Materialistic pleasure ,
success oriented,
Adapters
short of time
Traditionalist
Pressured
Old value people
conservative , tied to past.
Older crowd .
Content with
what they have
170
171
172
173
177
178
179
4 Metros , Bangalore
Hydrabad , Pune
Tier I
Ahemdabad
8cites
1.Major cities
> 100 bn total income
Tier II
26 cities
Tier -III
33 cities
2.Main stream
Cities
Tier -IV
5093 towns
Not for circulation : for internal use
only
3.Climbers
4.Small
Towns
180
181
Cost)
182
Determinants of CDV
CTC
Monitory
cost
TCV
Product
value
Time
Cost
Energy
Cost
Psychic
cost
Service
Value
Emotional
Value
Image
Value
CDV
184
CEM
CTM
185
Cognitive
factor
Individual
factor
Personal
characteristics
Culture
CONSUMER
Decision
making
Response
Environmental
factor
Situational
variable
186
cultural
factor
Demographics Values
&
Life style
Belief
Personality
traits
Self concept
social
factor
Influence
groups
Social
Reference
class
groups
& Structure Family
Cross
Societal
Opinion leaders
cultural
belonging Innovation
Influences
& trend
Sub cultural
influences
setters
Situational
variables
point of
purchase
Market
communication
Display
Store
Patronage
Price
187
Need
Information
recognition search
Evaluation
Of alternatives
Purchase
Decision
Post purchase
Behvaiour
Output
Behaviour
188
189
190
Psychographic profile
It is a combinations of Social group, sub group,
attitude, perception, opinion , interests life style .
Value & life style ( VAL Model ) & Activity , Interest
& opinion ( AIO) inventory helps to study the
psychographic profile of a consumer .
VAL model classifies the consumer in the following
categories on the basis of Value & life style .
1Actualizer , 2 fulfilled, 3Believer, 4 Achiever ,
5Striver, 6Experiencer, 7Maker 8 Struggler
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191
Troubled home baby : Unwilling to spend extra for comfort & pleasure .
Compromising nature . Evaluate Price performance
Ms up to date : Do not compromise on life style . Willing ness to change when
required.
Ms nonsense : Believes cheapest products gives hive material value. Do not
believe in branded products.
Conservative : Learn to manage with what is in in deposition. Spending money
is a bad habit
Gregarious hedonist
: Spends for social cause , strong religious belief ,
custom .
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192
Youth classification :
Behavior
193
Maker
Believer
Struggler
Achiever
Striver
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194
195
196
197
198
199
Indicator
200
AIO MODEL
Activities
Interests
Opinion
Demographics
Work
Family
Themselves
Age
Vacation Entertainment
Sports
social
Achievements
occupation
Culture
Dwelling
201
203
2 Life style implies a central life interest . The central life implies
interest factors like family, work , leisure , religion , politics ,
sexual exploits
3 The rate of social change in a society has a great influence on the
life style. Age , gender , religion ethnicity & social class . Eg Dual
income class , nuclear family High earning potential in early age &
late working hours .
204
205
206
Brand
Image
Relationship
Market
Communication
Consumer
Self Concept
Reinforce Self concept.
Satisfaction
Acceptance
Loyalty
Brand
image
CONSUMER LEARNING
211
1. Classical conditioning
2. Operant conditioning
3. Behavioral Learning
212
Partner Criticized
( punishment)
Weakening of
Behavior ( Negative
action)
Gillete
Sensor
Mach -3
No comment ( No reward)
Strengthening
of behavior
Positive
action
Neutral . No
Change
214
Desired
behavior
Reward( learning)
215
216
217
218
219
220
Situational influences.
Experience upon consumption
221
delight or
customer excellence.
Expectation by
The customer
Dissatisfaction
Performance by
the product
Expectation by
The customer
Satisfaction
Performance by
the product
222
223
224
Type theory
Psychological theory shows that differences in consumer result due
to different type they belong to .
1. Where they prefer to focus their attention.
( Extraversion, Introversion)
2. The way they prefer to take the information
(Sensing or intuition )
3. The way they prefer to make decisions
(Thinking or feeling )
4. How they orient themselves to the external world .Do they use
the judging process or perceiving process.
(Judging or perceiving ) Not for circulation : for internal use
225
only
Characteristics :
extraversions.
Prefer communicate by talking
Breath of interests
Tend to speak first , reflect later
Take initiative in work & relationship
Learn best through doing or discussion.
Introversion.
Drawn to their inner world.
Learn best by reflection , mental practice .
Prefer communicate by writing
Depth of interest
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226
Sensing .
Focus on what is real & actual
Value practical application
Observe & remember ,Present oriented
Want information step by step
Trust & experience
Intuition
Focus on big picture , possibilities
Value imaginative insight
Abstract & creative ,See pattern & meaning in facts . Future
oriented ,Trust inspiration
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227
Thinking .
Analytical , logical problem solver
Use cause & effect reasoning
Tough minded ,Reasonable
Fair
Feeling
Sympathetic ,Assess impact on people
Guided by personal values , Tender hearted
Strive for harmony & individual validation
Compassionate , Accepting
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228
Judging .
Scheduled ,
Organized ,
Systematic ,
methodical Plan ,
Like closure to have things decided
Avoid last minute stress.
Perceiving
Spontaneous,
Open ended ,
Casual, Flexible, Adapt
Like things loose & open to change
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Type theory
Psychological theory shows that differences in consumer result due
to different type they belong to .
1. Where they prefer to focus their attention.
( Extraversion, Introversion)
2. The way they prefer to take the information
(Sensing or intuition )
3. The way they prefer to make decisions
(Thinking or feeling )
4. How they orient themselves to the external world .Do they use
the judging process or perceiving process.
(Judging or perceiving ) Not for circulation : for internal use
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Characteristics :
extraversions.
Prefer communicate by talking
Breath of interests
Tend to speak first , reflect later
Take initiative in work & relationship
Learn best through doing or discussion.
Introversion.
Drawn to their inner world.
Learn best by reflection , mental practice .
Prefer communicate by writing
Depth of interest
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Sensing .
Focus on what is real & actual
Value practical application
Observe & remember ,Present oriented
Want information step by step
Trust & experience
Intuition
Focus on big picture , possibilities
Value imaginative insight
Abstract & creative ,See pattern & meaning in facts . Future
oriented ,Trust inspiration
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Thinking .
Analytical , logical problem solver
Use cause & effect reasoning
Tough minded ,Reasonable
Fair
Feeling
Sympathetic ,Assess impact on people
Guided by personal values , Tender hearted
Strive for harmony & individual validation
Compassionate , Accepting
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Judging .
Scheduled ,
Organized ,
Systematic ,
methodical Plan ,
Like closure to have things decided
Avoid last minute stress.
Perceiving
Spontaneous,
Open ended ,
Casual, Flexible, Adapt
Like things loose & open to change
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WOM
Opinion Leaders
Market Maven
Surrogate Customer
Socio metric Methods
Diffusion of Innovation
Conformity