Project on Telecom

Sector

Bsnl, Reliance Infocomm and Bharti Airtel

Presented To
Prof . Debjani Ghosh
List of Contents
• Overview
• HRP
• Job Analysis
• Recruitment
• Training
• Performance appraisals
• Conclusion

 Acknowledgement
NL
At the successful completion of our project, we would like to
express our sincere gratitude to all the people without
whose support this project would not be completed.
At the onset, We would like to thank my institute “LN
COLLEGE OF MANAGEMENT” for giving us the
opportunity to undergo this research project.
We would also like to acknowledge the constant help and
encouragement of our project guide Prof. Debjani Ghosh
who has given her valuable suggestions and expert
guidance and support.
We would also like to thank all those who have directly or
indirectly helped us in the preparation of this project.
 Overview
v Indian Telecommunication INDUSTRY


• The Indian telecommunications has been zooming up the growth curve at a

feverish pace, emerging as one of the key sectors responsible for India's
resurgent economic growth.
• India is has surpassed US to become the second largest wireless network
in the world with a subscriber base of over 300 million in April, according
to the the Telecom Regulatory Authority of India (Trai).
•
v Graphs
About
 Vision
Ø BSNL
Be the leading Telecom Service Provider in India with global presence.
Create a customer focused organisation with excellence in sales, marketing and customer care.
Leverage technology to provide affordable and innovative products/services across customer segments
Provide a conducive work environment with strong focus on performance
Establish efficient business processes enabled by IT
Ø Reliance Infocomm
“We will leverage our strengths to execute complex global-scale projects to facilitate leading-edge information and
communication services affordable to all individual consumers and businesses in India. We will offer unparalleled
value to create customer delight and enhance business productivity.
We will also generate value for our capabilities beyond Indian borders and enable millions of India's knowledge
workers to deliver their services globally.”
Ø Airtel
Vision 2010
 By 2010 Airtel will be the most admired brand in India:
 Loved by more customers
 Targeted by top talent
 Benchmarked by more businesses
Vision 2020
 To build India finest business conglomerate by 2020
 Supporting education of underprivileged children through Bharti Foundation
 Strategic Intent:
 To create a conglomerate of the future by bringing about “Big Transformations through Brave
Actions.”
 Mission
• BSNL
To provide world class State-of-art technology telecom services to its customers on
demand at competitive prices.
To Provide world class telecom infrastructure in its area of operation and to contribute to

the growth of the country's economy.



• Reliance Infocomm
To attain global best practices and become a world class communications service provider-guided by
its purpose to move towards greater degree of sophistication and maturity.
To work with vigor, dedication and innovation to achieve excellence in service , quality , reliability,

safety and customer care as the ultimate goal

To contribute toward community and national building.

• Bharti Airtel
– “ We at Airtel always think in fresh and innovative ways about the needs of our
customers and how we want them to feel. We deliver what we promise and go out
of our way to delight the customer with a little bit more”

•

Human Resource Planning in
BSNL, Reliance and Airtel
•
•
Human resource planning is done
as per the business plans of the
company in all the three
organizations

It is also dependent on the growth

and expansion of the business
 JOB ANALYSIS

• BSNL Reliance Infocomm • Bharti Airtel

q Job Description qJob Description
q Job Description
Job title Job title
Job title

Duties and responsibilities*

Duties and
Duties and responsibilities
responsibilities*
Working conditions*
Working conditions Working conditions

Salaries and Incentives

Salaries and Incentives Salaries and Incentives

q q
q Job Specification qJob Specification q Job Specification
Qualification Qualification Qualification

Qualities* Qualities
Qualities

Experience
Experience
Experience
Family Background*
Family Background*
Training Family Background*

Training * Inter personal Skills Training

Inter personal Skills*

Inter personal Skills





 Recruitment is Done
• BSNL
On annual basis as per the government Acts.

•
• Reliance Infocomm
Yearly and half yearly ,As per the requirement

•
• Bharti Airtel
Annually and half yearly


 RECRUITMENT
BSNL Reliance Infocomm Bharti Airtel
External sources Internal sources Internal sources
Management Promotion Promotion
consultant Transfer Transfer
Advertisement Retired manager Internal Notification
Management institute Recall from long leave External
Recommendation Internal advertisement Campus
External sources Consultancy's
Management consultant Walk-Ins
Advertisement
Management institute
Recommendation
 TRAINING
Bharti Airtel
• On the job
Feedback through
• mentor or peers
Classroom Methods
(6 Days)
Reliance Infocomm
On the Job
Seminar
Class room methods
(2 Weeks)
BSNL
Lecture
On-the-job-training
Programmed
instruction
Simulations
 PERFORMANCE APPRAISALS
 BSNL Bharti Airtel
• IN the BSNL performance Yearly and half yearly
appraisal doesn’t play Normalization method
a great role reason Rating Scale
behind that it’s a Reliance Infocomm

government 1 is poor
organization but it’s a
• 360 degree appraisal 5 is Very good
important part of • Check list method 360 degree appraisal for
organization. • top level management
• 360 degree appraisal
 A service book which is
written by his
senior.
 ‘open review system’
 Conclusion:-
• Telecom sector is one of the fastest growing sectors
in India. There is enormous growth and
development in technical requirement as well as
the HR initiatives to be undertaken to achieve the
MISSION set with high standards of corporate
VISION.
•
• Having said that it is imperative to say that HR is and
will be playing an important role in acquiring
manpower with the required soft skills and
developing the employee with adequate
motivation for higher retention.
•
NL
BIBLIOGRAPHY
Maya Verma (Head HR Airtel West hub)
Wincy Joseph (PA of HEAD HR BSNL)
Mrs. Bulandey( Team Leader Reliance
Infocomm)

WEBLIOGRAPHY
www.google.com
www.scribid.com
Thank you
Presented by
Group – E
Deepali Paredshi
Disha Dhanesha
Praveen Pawar
Rajesh Kurmi
Mohd . Irshad Ansari