PROJECT ON

SUPPLY CHAIN MANAGEMENT

Perishable Products (Restaurant Chain)

Group Members

Nikhil Jadhav (8126)

Asif Shaikh (8150 )
Pooja Shetty (8153)
Sunil Singh (8155)
Imran Khan (8185)
Ashwin Kodati (8187)

OBJECTIVE :
Understand the
basic
requirements
of theof
Understand
themarkets
markets
basic
requirements
product.
the
product.
Market
Market potential
the
product

potentialofof
the
product
Competitive environment of the chosen product

Competitive environment of the chosen product

market dynamics in terms of consumer behavior
Market
dynamics
about the
product in terms of consumer behavior
the product
about
Detail information
on the Supply Chain
Detail
information
Mfg locations
in Indiaon the Supply Chain

in India
Mfg
How locations
product reaches
to consumer?
Criticality/significance
the
Supply chain
How
product reachesofto
consumer?
Criticality/significance
Who are all intermediate of
in between
of Mfg
to final
the Supply
chain
consumer e.g dealer, C&F agent, depot etc
Who
are all intermediate in between of Mfg to
Describe role of each intermediate in the supply chain
final consumer e.g dealer, C&F agent, depot etc
Describe role of each intermediate in the supply
chain

MCDONALDS CORPORATION

McDonalds Vision, Mission and

Value

Quick Facts About McDonalds

McDonald's was started as a drive-in restaurant by
two brothers, Richard and Maurice McDonald
in California,US in the year 1937.
By mid-1950s, the restaurant's revenues had
reached $350,000.
Ray Kroc, distributor for milkshake machines,
expressed interest in the business, and he
finalized a deal for franchising with the McDonald
brothers in 1954.

He established a franchising company, the

McDonald
System
Inc.
and
appointed
franchisees.
In 1961, he bought out the McDonald brothers'
share for $2.7 million and changed the name of
the company to McDonald's Corporation. In
1965, McDonald's went public

McDonald's In India
1996 - First restaurant opens in India, at
Basant Lok,Vasant Vihar, New Delhi.

McDonald's India is a 50 50 JV partnership

between McDonalds Corporation (U.S.A) and two
Indian businessman Amit Jatia (Hardcastle
Restaurants Private Limited, Mumbai)and Vikram
Bakshi (Connaught Plaza Restaurants Private
Limited, Delhi).
Two separate operations in Northern & Western
India.
Partners and their management teams trained
extensively in Indonesia & the U.S.
Approximately 75% of the menu available in
McDonalds in India is Indianized and specifically
designed to woo Indian customers.
The McDonald's philosophy of QSC&V is the
guiding force behind its service to the customers.

Market potential of the McDonalds

 McDonalds has built up huge brand equity. It is the No. 1 fastfood company by sales, with more than 31,000 restaurants
serving burgers and fries in almost 120 countries. Sales,
2007 (11,4009 million), 5.6% sales growth
Joint ventures with retailers (e.g. supermarkets).
Consolidation of retailers likely, so better locations for
franchisees.
Respond to social changes - by innovation within healthier
lifestyle foods. Its move into hot baguettes and healthier
snacks (fruit) has supported its new positioning.
Use of CRM, database marketing to more accurately market
to its consumer target groups. It could identify likely
customers (based on modeling and profiles of shoppers) and
prevent brand switching.
Strengthen its value proposition and offering, to encourage
customers who visit coffee shops into McDonalds.
The new formats, McCafe, having Wifi internet links should
help in attracting segments. Also installing childrens playparks and its focus on educating consumers about health,
fitness.
Continued focus on corporate social responsibility, reducing
the impact on the environment and community linkages.
International expansion into emerging markets of China and
India.

Competitive environment of the Restaurant Chain (MCD)

Competitive
environment

McDonalds India: Channel Network

McDonalds India: Network &

competitors

How product reaches to consumer?

Criticality/significance of the Supply chain

Geographically Diverse suppliers: Ensuring stringent quality

standards

The McDonalds Supply Chain

Import
Breath of
supply
process
control
equipment

Supplier performance index

No direct control over issues, positive influence by raising

questions, bringing people to the table and encouraging
improvement

VALUE CHAIN ANALYSIS OF

MCDONALDS

Inbound
logistics

Inbound
Logistics

Organizing the
supply of food and
materials to
restaurants
through approved
third party logistics
operators.
Production in huge
plants denoted
exclusive to
McDonalds
control food
distribution and
packaging system

Operations

R&D in field
research needs of
end users.
Relatively
Few
quality
Management Layers to
Firm Infrastructure
development
in
Reduce
Overhead
collaboration with
Effective Training Programs
good
suppliers
Improve
Worker
Human ResourcetoManagement
Efficiency and Effectiveness

Investments
in Technology
in order
Forward
integration:
to Reduce Costs Associated with
through
franchisees
Manufacturing
Processes

Technological Development

with control over

Procurement

Frequent Evaluation Processes to

store
presentation,
Monitor
Suppliers
Performances

Policy Choice of Efficient Order

Plant Technology Sizes
Organizational
Learning

Service

Outbound
Logistics

Operations

Inbound
Logistics

menu items etc. and

Efficient Plant
Delivery Schedule Small, Highly
enhance
Scale to Minimize that Reduces
Trained Sales
Manufacturing
Costs
Force
participation
in
Costs
improvement
Selection ofprocess
Low Products
Priced to
Timing of Asset
Cost Transport
Generate Sales
Purchases
Carriers
Volume

Outboun
d
logistics

Firm Infrastructure

Is the concern of
the franchisee.

Costs

Selection of Low
Cost Transport
Carriers

Reduce Frequency
and Severity
Products Priced to of Recalls
Generate Sales
Volume

Efficient Order
Sizes

National Scale
Advertising

Interrelationships
with Sister Units

Force

Marketing
& Sales
Service

Outbound
Outbound
Logistics
Logistics

Outbound
logistics are
Human Resource Management
growing as a part
of McDonalds
Technological Development recycling system
integrating in the
Frequent Evaluation Processes to
logistics of
Procurement
Monitor Suppliers Performances
distribution
Delivery Schedule Small, Highly
Effective Product
center
that Reduces
Trained Sales
Installations to

Marketing

Firm Infrastructure
Human Resource Management
Technological Development

A
R
Country teamsGare
IN
given autonomy in
marketing mix
decision.

Advertising & PR is
outsourced
(Mudra agency
in India)

Marketing
& Sales
Marketing
& Sales
Service

Outbound
Logistics

Operations

Inbound
Logistics

Procurement

Long term marketing

objectives are broken
down into shorter
term measurable
targets, which
McDonald uses as
M
milestones.

Service

Services
Firm Infrastructure provided by
the
companies
Human Resource Management
enrollment
standards

Technological Development

Marketing
Service
& Sales
Service

Outbound
Logistics

Inbound
Logistics
Operations

Procurement

Procurement

Firm Infrastructure
Human Resource Management
Technological Development

Marketing
& Sales
Service

Outbound
Logistics

Inbound
Logistics
Operations

Procurement
Procurement

Sought partners with expertise on down trade

distribution

R&D

Firm Infrastructure
Human Resource Management
Technological Development
Service

Outbound
Logistics

Operations

Procurement
Marketing
& Sales

Inbound
Logistics

Technology and development research in quality assurance,

and packing readdressed at lower cost, faster delivery chain
system and process control equipments, recycling system.

HRM

Firm Infrastructure
Human Resource Management
Technological Development

Service

Marketing
& Sales

Outbound
Logistics

Operations

Inbound
Logistics

Procurement
HRM specialists in R&D
and expertise in food formulation,
education to raise awareness of issues and raise demand.
The addressing environmental issues and CRS.

INFRASTRUCTUR
E

Support
Activities

Firm Infrastructure
Human Resource Management
Technological Development

Service

Marketing
& Sales

Outbound
Logistics

Operations

Inbound
Logistics

Strong real estate portfolio.

International organization more than 50000 employees
works in more than 50 countries,

Process:

 Who are all intermediate in between of

Mfg to final consumer.
Describe role of each intermediate in
the supply chain

Vital links of Mc Donalds cold

chain.
McDonald's spent a
few years setting up a
unique Cold Chain.
The Cold Chain is
necessary to maintain
the integrity of food
products and retain
their freshness and
nutritional value.

Procurem
ent

warehousi
ng

Transporta
tion

Retailing
of food
product

SUPPLIERS
Trikaya Agriculture
Supplier of Iceberg Lettuce
Vista Processed Foods Pvt. Ltd.
Supplier of Chicken and Vegetable range of products
(including Fruit Pies)
Dynamix Diary
Supplier of Cheese
Amrit Food
Supplier of long life UHT Milk and Milk Products for
Frozen Desserts

Distribution
Radhakrishna Foodland
Distribution Centres and cold storages.
Completely dedicated distribution and supply
chain.
Matching supplier production with deliveries using
ERP.
Quality inspection Program, quality check at 20
different points in supply chain.
HACCP(Hazard analysis critical control points) food
safety standards emphasizing prevention of faults.

The five main performance

objectives are:

Speed
Cost
Quality
Dependability
Flexibility