Documente Academic
Documente Profesional
Documente Cultură
Business Communication
and the Global Context
What is a culture?
Culture is the "lens" through
which you view the world.
It is central to what you see,
How you make sense of what you
see,
How you express yourself.
Overview
Background to Inter-cultural Communication
National cultural
Individual Cultural
Education
Time
Economics
Food
Religion
Manners
Language
Variables
variables
Space
Politics
Acceptable dress
Social Norms
Decision making
Communication
INTERCULTURALCOMMUNICATION
Intercultural Communication is
of sending and receiving
between people whose cultural
could lead them to interpret
non-verbal signs differently.
the process
messages
background
verbal and
Background to Inter-cultural
Communication
Globalization: the process of increasing the
Cultural Context
Low Context
High Context
Linear Logic
Spiral Logic
Direct
Indirect
Literal
Figurative
Action-oriented
Contemplative
Individualistic
Group-oriented
formality.
North Americans place less
Low
Japanese
Arab
Cultural Provide
Objective information
s
Seek
information
, offer
proposal
Offer
thanks,
apologize
Pose
questions,
solicit
information
Exchange
information
Openin
g
Body
State
objective
directly
Present
facts and
plans of
action,
direct
approach
Ch. 3, Slide 15
Issue
personal
greeting
Provide
background
data, use
indirect
approach
Cultural
values
American
Japanese
Arab
Immediate
gain or loss
of
opportunity
Urgency,
short
sentences
Affirmative,
specific
requests
Waiting
Personal
connection,
future
opportunity
Elaborate
expression
Efficiency,
directness,
action
Ch. 3, Slide 16
Modesty,
minimize
position
Maintain
Future
harmony,
relationship
future
, personal
relationship greeting
Politeness,
Status,
indirectnes
continuatio
s,
n,
relationshipMaryrecognition
Ellen Guffey,
Business
worm.
Ch. 3, Slide 17
Ch. 3, Slide 18
Ch. 3, Slide 19
Egalitarian
Insensitive to status
Direct, aggressive
Efficient
Profit-oriented
Materialistic
Resourceful, ingenious
Individualistic, progressive
Self-absorbed
Driven
Deceptive, fearsome
Open
Weak, untrustworthy
Cultural Difference
Behaviour
Attribution
American "How long will it take you to finish AmericanI asked him to participate.
this report?"
Greek
His behaviour makes no sense. He
is the boss. Why doesn't he tell
me?
Greek
"I don't know. How long should
AmericanHe refused to take responsibility.
take?"
Greek
I asked him for an order.
American "You are in the best position to
AmericanI press him to take responsibility
analyze time requirements."
for his actions.
Greek
What nonsense: I'd better give him
an answer.
Greek
"10 days."
AmericanHe lacks the ability to estimate
time; this time estimate is totally
inadequate.
American "Take 15. Is it agreed? You will do AmericanI offer a contract.
it in 15 days?"
Greek
These are my orders: 15 days.
Attribution
An Intercultural Communication
Model
We are more comfortable with familiar people
Process
Variables
National Variables
Sender
Message
Individual Variables
Education
Time
Laws/Regulation
Space
Economics
Food
Politics
Receiver
Dress
Social Norms
Message
Manners
Language
Decision Making
Religion
Cultural Overlapping Variables
Cultural Overlap
Religion
Social Norms
Language
Education
You should be aware of the education level of
Education
Education Levels of Chinese, Asian and U.S Mangers
Highest level of
education
Chinese %
Asian %
U.S %
5.4
2.5
0.1
High school
graduate
31.8
12.4
3.2
Some college
34.6
19.4
16.9
Undergraduate
degree
27.6
65.4
79.8
Post graduate
degree
0.7
25.0
30.0
business
Examples:
Advertising children is restricted in U.S, Canada,
Scandinavian states.
Cigarette is restricted in Europe
France, Mexico and Province of Quebec have restriction
on the use of foreign languages in advertisements.
Economics
Availability of capital and transportation and the
Politics
Politics also effect our communication when we
Religion
Homogeneity and diversity of belief structure
Religion
Consumption of alcohol
Holidays
Status of women
Social Norms
Importance
Language
Every body knows that knowing the language
Time
Time is also factor in communication.
Space
How close may stranger stand to you?
Latin Americans
Room spaces also differ.
Make sure what is the average acceptable space
between the natives of your host country
Food
Eating habits are different throughout the
world
Depends on religion, agriculture and climatic
conditions
Acceptable dress
Dress also has value in communication. When
Manners
See children to know manners of elders
They shake hand in Germany, hug in Italy, and
Decision making
Patience
Non- Verbal:
Eye Contact
In some cultures, looking people in the eye is assumed to indicate honesty and
Eye Contact
Gesture:
A motion of the hands, head or body to emphasize an idea or emotion.
USA=OK
RUSSIA=ZERO
JAPAN=MONEY
BRAZIL=INSULT
Ch. 3, Slide 57
Ch. 3, Slide 59
Or
Improving Intercultural
Me al
ss
ag
Communication
es
Learn foreign
phrases.
Use simple English.
Speak slowly and
enunciate clearly.
Observe eye
messages.
Encourage accurate
feedback.
Ch. 3, Slide 60
Wr
Me itte
n
s
s
Intercultural age
s
Strive for clarity.
Improving
Consider
local
Communication
formats.
Observe titles and
rank.
Use short sentences
and short
paragraphs.
Avoid ambiguous
expressions.
Ch. 3, Slide 61
End
Mary Ellen Guffey, Business Communication: Process and
Product, 6e
Ch. 3, Slide
62