CHAPTER NO 1:MANAGING AND

MANAGERS
BY: STEPHEN P. ROBBINS/ STONER,
FREEMAN & GILBERT
INSTRUCTOR: MISS TALAT REHMAN
DATE: 13TH SEPTEMBER, 2015

TOPIC OUTLINE
Explain

the importance of organization

and management.
Define the four principal activities of
management process.
Describe different categories of managers.
Discuss the different skills that managers
must have and the roles they can fill.
Understand why managers need to be
concerned with vision, ethics and need for
responsiveness to cultural diversity.

ORGANIZATION AND NEED FOR

MANAGEMENT:
ORGANIZATION: Organization is defined as two
or more people who work together in a
structured way to achieve a specific goal or set
of goals.
OR
A deliberate arrangement of people to accomplish
some specific purpose (that individuals
independently could not accomplish alone).
Common Characteristics of Organizations:
Have a distinct purpose (goal)
Composed of people
Have a deliberate structure

CHARACTERISTICS OF AN
ORGANIZATIONS

MANAGEMENT: is defined as the process of

planning, organizing, leading and controlling
the work of organization members and of
using all available organizational resources to
reach stated organizational goals.
Management is the practice of consciously
and continually shaping organizations.
All organizations have people who are
responsible for helping them achieve their
goals. These people are called managers.

MANAGERS:
People responsible for directing the
efforts aimed at helping organizations
achieve their goals.
Someone who coordinates and oversees
the work of other people so that
organizational goals can be
accomplished.

WHY STUDY ORGANIZATION AND

MANAGEMENT
Living in the present.
Building the future.
Remembering the past.
MANAGERIAL PERFORMANCE: The measure of
how efficient and effective a manager is how he
or she determines and achieve appropriate
objectives.
ORGANIZATIONAL PERFORMANCE: The measure
of how efficient and effective an organization is how well it achieves appropriate objectives.

MANAGERIAL CONCERNS:
Managerial Concerns
Efficiency
Doing things right
Getting

the most output for the least

inputs
Effectiveness
Doing the right things
Attaining organizational goals

EFFECTIVENESS AND EFFICIENCY IN

MANAGEMENT:

THE MANAGEMENT PROCESS:

There are four specific functions of managers in
the management process these are planning,
organizing, leading and controlling.
Planning
Defining goals, establishing strategies to achieve

goals, developing plans to integrate and

coordinate activities.
Organizing
Arranging and structuring work to accomplish
organizational goals.
Leading
Working with and through people to accomplish
goals.
Controlling
Monitoring, comparing, and correcting work.

MANAGEMENT FUNCTIONS:

CLASSIFYING MANAGERS:
First-line Managers
Individuals who manage the work of

non-managerial employees.
Middle Managers
Individuals who manage the work of
first-line managers.
Top Managers
Individuals who are responsible for
making organization-wide decisions and
establishing plans and goals that affect
the entire organization.

FUNCTIONAL AND GENERAL

MANAGERS
FUNCTIONS:
A classification referring to a
group of similar activities in an organization,
such as marketing or finance.
FUNCTIONAL MANAGER: A manager
responsible for just one organizational activity
such as finance or human resource
management.
GENERAL MANAGERS: The individual
responsible for all functional activities, such as
sales, marketing and finance for an
organization such as a company or subsidiary.

MANAGEMENT SKILLS
Skills Approach
Technical skills
Knowledge and proficiency in a specific

field
Human skills
The ability to work well with other people
Conceptual skills
The ability to think and conceptualize
about abstract and complex situations
concerning the organization

SKILLS NEEDED AT DIFFERENT

MANAGEMENT LEVELS

CLASSIFYING MANAGERS

MANAGERIAL ROLES:
According to Henry Mintz berg managers

perform ten different roles:

Interpersonal
roles:
improving
communication among the employees at
different levels. A manager encourages
and motivates employees. This includes
leadership, liaison and symbol.
Informational roles: are the monitor, share
information and the spokesperson.
Decisional role: are the initiates, handle
disagreements, allocate resources and
negotiate.

THE UNIVERSAL NEED FOR

MANAGEMENT

THE CHALLENGE OF
MANAGEMENT
The need for vision.
The need for ethics.
The need for responsiveness to cultural

diversity.