Documente Academic
Documente Profesional
Documente Cultură
Compiled By
Saud Hussain
Module - 1
Module-I:
total satisfaction.
MARKETING
SELLING
Factory
Focus
Means
Factory
Selling
& Promoting
Ends
Profit through
Sales Volume
Marketing Concept:
Market
Customer
Needs
Coordinated
Marketing
Profits through
Customer Satisfaction
%age
of
Promotion
al
effort
Personal selling
Advertising
Simple/ Inexpensive
goods
Complex/Expensive
goods
Now very interesting aspect of advertising and selling, during the three different
stages i.e. pre-purchase phase, the purchase phase and the post purchase phase. of a
products/brands market.
Pre-purchase stage is a time period when the companies try to generate demand for
the product.
In postpurchase stage the consumer evaluates his/her purchase decision. The figure
shows that personal selling has an increasing role in all the three stages of purchase
decision and particularly a leading role in the purchase stage.
Advertising has a leading role in the pre-purchase stage and post purchase stage to
generate mass demand and congratulating the consumer for taking the right product
decision.
Sales organization must achieve both qualitative and quantitative personal selling
objectives.
The qualitative objectives are instrumental for the long term growth.
The quantitative objectives in terms of sales, profit and market share are important
for the short term growth of the organization.
Sales organization needs people striving jointly to reach qualitative and quantitative
objectives by creating a suitable structure of human relationship.
The sales organization should not have a rigid structure. It should have build-in
adaptability to respond appropriately in fluid and diverse marketing environments.
Purpose:
1.
2.
Purpose.
3.
4.
To define authority:
Purpose..
5. To economize on the executive time:
There must be clear lines of authority running from the top to the
bottom of the organization.
Responsibility should always be coupled with corresponding
authority.
Authority should be delegated as far down the line possible.
The work of every person should be confined as far as possible to
the performance of a single leading function.
There should a limit to the number of positions that can cocoordinated by a single objective.
The number of levels of authority should be kept as a minimum.
The organization should be flexible so that it can be adjusted to
changing conditions.
The organization should be kept as simple as possible. The
responsibility and authority of each level should be clearly defined,
if necessary in writing.
Line organization
Line and staff organization
Functional organization
Committee organization
Line Organization
It is the oldest and the simplest form of sales
organizational structure.
It is widely used in smaller firms with small
number of selling personnel.
Companies that cover limited geographic location
or sell narrow product line.
There is no cross communication between persons
at the same level.
This is purely indirect and effected through the
next higher level.
The greatest weakness of this structure is the
excessive dependency on the department head
and therefore inappropriate for the growing
concerns having large sales staffs.
Line Organization
Gen. Manager
Sales manager
Asst. S. Mgr
Div- 1
Asst. S. Mgr
Div-2
Asst. S. Mgr
Div-3
Asst. S. Mgr
Div-3
Sales people
Sales people
Sales people
Sales people
V.P- Marketing
Advertising Mgr
Dic. Sales
Training
Dic. Sales
Personnel
Asst. Gen.
Sales Mgr
District Sales Mgrs
(6)
Branch Sales Mgrs
(32)
Sales Personnel
(450)
Mgr- Marketing
Research
Mgr- Sales
Promotion
Dic. Dealer
&Distributor
Relations
MgrInstallation &
service
Salesperson
Mgr- Sales
Training
Salesperson
Mgr- Sales
Promotion
Salesperson
Salesperson
a. Function-oriented
Sales Organization
a. Function-oriented
Sales Organization
MARKETING MANAGER
Advertising Deptt.
Sales Promotion
Deptt
Marketing
Research Deptt.
Sales
Planning
Deptt.
Sales Manager
Sales Supervisor
Sales Supervisor
Salesman
Salesman
Marketing Officer
Product - 1
Sales Supervisor
Salesmen
Sales Supervisor
Salesmen
Marketing Officer
Product - 3
Sales Supervisor
Salesmen
c. Customer-oriented Marketing
Organization:
c. Customer-oriented
Marketing
Organization:
MANAGER MARKETING
Sales Officer
Direct Marketing
Salesmen
Sales Officer
Channel Mktg.
Salesmen
Sales Officer
Industrial
Products
Sales Officer
Foreign
Customers
Salesmen
Salesmen
Sales Officer
Consumer Products
Salesmen
d. Geography/Territory Oriented
Marketing Organization:
d. Geography/Territory Oriented
Marketing Organization:
COUNTRY MARKETING MANAGER
Regional Sales
Manager NORTH
Sales Supervisor
Sales man
Regional Sales
Manager SOUTH
Sales Supervisor
Sales man
Regional Sales
Manager
EAST
Regional Sales
Manager
WEST
Sales Supervisor
Sales Supervisor
Sales man
Sales man
e. Combined-base Marketing
Organization:
The product
The customers
Territory
Techniques of selling
Promotional materials
His/Her own organization
Targets
Pre-sale
preparation
Follow up action
Prospecting
Pre- approach
before the
interview
Handling
Customer
Objections
Approach to the
customer
Sales
Presentation
Competitive
Organized
Goal-oriented
Salesperson
Enthusiastic
Adaptive
Customeroriented