Documente Academic
Documente Profesional
Documente Cultură
Hasan
Affinity Diagrams
Relations Diagrams
Tree Diagrams
Matrix Diagrams
Arrow Diagrams
Process Decision Program Charts
Matrix Data Analysis
Slide 1 0f 2
Slide 2 0f 2
Flow Charts
Run Charts
Histograms
Pareto Diagrams
Control Charts
FACTS
Data
Numerical Data
Verbal Data
Organize
Formulate plans
Information
Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984)
Slide 1 0f 4
Enhanced Capabilities
Slide 2 0f 4
Slide 3 0f 4
Identifies problems
Gives importance to planning
Stresses the importance of the
Prioritizes
process tasks
Encourages everyone to think
systematically
Slide 4 0f 4
Problem becomes
obvious to all
Thoughts are
easily organized
Plans are
easily laid
Problem becomes
obvious to all
People understand
problem
Problem can be
clearly articulated
Nothing is
omitted
Nub of problem
is identified
Cooperation is
obtained
Things go well
Countermeasures
are on target
Slide 1 0f 7
Slide 2 0f 7
Slide 3 0f 7
Affinity Statement
Affinity Statement
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Affinity Statement
Data Card
Data Card
Data Card
Slide 4 0f 7
Select a topic
Collect verbal data by
brainstorming
Discuss info collected until
everyone understands it
Write
thoroughly
each item on separate data
card
Spread out all cards on table
Slide 5 0f 7
Slide 6 0f 7
Slide 7 0f 7
Affinity Statement
Affinity Statement
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Data Card
Affinity Statement
Data Card
Data Card
Data Card
Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984)
Slide 1 0f 7
Slide 2 0f 7
Slide 3 0f 7
Why doesnt
X happen?
Primary Cause
Tertiary
Cause
4th level
Cause
Tertiary
Cause
Primary Cause
Secondary
Cause
Secondary
Cause
Primary Cause
Tertiary
Cause
Secondary
Cause
6th level
Cause
4th level
Cause
5th level
Cause
Slide 4 0f 7
Slide 5 0f 7
relationships
Further discuss until all possible
causes have been identified
Slide 6 0f 7
Slide 7 0f 7
Primary Cause
Why doesnt
X happen?
Primary Cause
Tertiary
Cause
Secondary
Cause
Tertiary
Cause
Tertiary
Cause
Primary Cause
Secondary
Cause
4th level
Cause
Secondary
Cause
Secondary
Cause
Primary Cause
Tertiary
Cause
Secondary
Cause
6th level
Cause
4th level
Cause
5th level
Cause
Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984)
Slide 1 0f 5
Slide 2 0f 5
To
Accomplish
Constraints
Secondary means
3rd means
3rd means
3rd means
4th means
4th means
4th means
4th means
4th means
Slide 3 0f 5
Slide 4 0f 5
Slide 5 0f 5
To
Accomplish
3rd means
4th means
3rd means
4th means
3rd means
Secondary means
4th means
3rd means
4th means
4th means
4th means
4th means
Secondary means
Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984)
4th means
3rd means
4th means
4th means
Primary means
Constraints
3rd means
Secondary means
3rd means
4th means
3rd means
4th means
Slide 1 0f 7
Consists of a two-dimensional
array to determine location and
nature of problem
Slide 2 0f 7
Slide 3 0f 7
means
diagram
means
diagram
means
diagram
means
diagram
means
diagram
means
diagram
means
diagram
=4
=5
=6
Principa l
Subsidia ry
Hold 4 times/month
At every meeting
S e c t io n /P la n t
M anager
S it e Q C c ir c le
level
Tree
level
Tree
level
Tree
level
Tree
level
Tree
level
Tree
level
Tree
O
X
X
1
4
M em ber
Responsibilitie s
Leader
4th
from
4th
from
4th
from
4th
from
4th
from
4th
from
4th
from
Rank
=1
=2
=3
P r a c t ic a b ilit y
E f f ic a c y
O
O
S e c t io n /P la n t
Q C c ir c le s u p p o r t e r
Re ma rks
O
O
O
At least 3 times/year/person
O
O
Slide 4 0f 7
Slide 5 0f 7
X=none
Slide 6 0f 7
Slide 7 0f 7
=1
=2
=3
Subsidia ry
Responsibilities
Hold 4 times/month
At every meeting
1
4
M em ber
Leader
S e c t io n /P la n t
M anager
S it e Q C c ir c le
means
diagram
means
diagram
means
diagram
means
diagram
means
diagram
means
diagram
means
diagram
means
diagram
means
diagram
means
diagram
Rank
level
Tree
level
Tree
level
Tree
level
Tree
level
Tree
level
Tree
level
Tree
level
Tree
level
Tree
level
Tree
Principal
P r a c t ic a b ilit y
4th
from
4th
from
4th
from
4th
from
4th
from
4th
from
4th
from
4th
from
4th
from
4th
from
=4
=5
=6
E f f ic a c y
Eva luation
O
X
X
S e c t io n /P la n t
Q C c ir c le s u p p o r t e r
O
O
O
O
O
At least 3 times/year/person
O
O
O
O
Re ma rks
O
Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984)
Slide 1 0f 7
Used in PERT
Review Technique)
Method)
Slide 2 0f 7
Slide 3 0f 7
Constraints
4
1
12
5
10
11
Activity
13
Slide 4 0f 7
Slide 5 0f 7
Slide 6 0f 7
Slide 7 0f 7
Constraints
12
10
11
Activity
7
Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984)
13
Slide 1 0f 7
Slide 2 0f 7
Slide 3 0f 7
NO
NO
YES
YES
NO
YES
NO
GOAL
NO
NO
Slide 4 0f 7
Constructing a PDPC
Slide 5 0f 7
Slide 6 0f 7
Completing a PDPC
NO
NO
YES
Slide 7 0f 7
Start
NO
YES
NO
NO
NO
YES
NO
GOAL
Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984)
Slide 1 0f 6
Slide 2 0f 6
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Slide 4 0f 6
Slide 5 0f 6
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Customer Acceptance
(most important)
Strength
Importance Option
Reliability (least important) Sum Score Ranking
Cost
Design A
Percentage weight
Rank
Importance score
.40
4
1.6
.30
3
.90
.20
3
.60
.10
1
.10
3.2
1 (tie)
Design B
Percentage weight
Rank
Importance score
.30
3
.90
.40
4
1.6
.10
1
.10
.20
2
.40
3.0
Design C
Percentage weight
Rank
Importance score
.25
1
.25
.25
2
.50
.25
4
1
.25
3
.75
2.5
Design D
Percentage weight
Rank
Importance score
0.3
3
.90
.10
1
.10
.20
3
.60
.40
4
1.6
3.2
1 (tie)
Sum of weights
Average weight
Criterion Ranking
1.25
.31
1
1.05
.26
2
.75
.19
4
.95
.24
3
Options
Source: Foster, S., Managing Quality (Upper Saddle River, NJ: Prentice Hall, 2001)
Affinity Diagrams
Relations Diagrams
Tree Diagrams
Matrix Diagrams
Arrow Diagrams
Process Decision Program Charts
Matrix Data Analysis
Slide 1 0f 5
Mental Attitudes
- Keen awareness to the actual problem
- Eagerness to solve problem
- Be highly motivated for the challenge
Slide 2 0f 5
4 Specific Keys
Slide 3 0f 5
4 Specific Keys
(cont.)
Slide 4 0f 5
4 Specific Keys
(cont.)
Discussions:
- Ensures common understanding
- All data should be without bias or
distortion
- Data should fit objective of the analysis
Slide 5 0f 5
4 Specific Keys
(cont.)
Slide 1 0f 5
Diagram
- Review notes for clarity
- Get in groups of 4-5 per table
(work as a
team!)
(not
Slide 2 0f 5
Abilities Required for Applying New Seven QC Tools
Primary
Cause
Primary
Cause
Use N7
Skillfully
Primary
Cause
Source: Foster, S., Managing Quality (Upper Saddle River, NJ: Prentice Hall, 2001)
Primary
Cause
Slide 3 0f 5
A
B
C
D
E
F
G
H
I
J
K
L
M
O
P
Q
R
S
T
U
V
W
X
Y
Z
Slide 4 0f 5
Abilities Required for Applying New Seven QC Tools
F
T
Primary
Cause
Primary
Cause
Use N7
Skillfully
Primary
Cause
Source: Foster, S., Managing Quality (Upper Saddle River, NJ: Prentice Hall, 2001)
B
L
I
Slide 5 0f 5
Use N7
Skillfully
M
C
Y
O
Source: Foster, S., Managing Quality (Upper Saddle River, NJ: Prentice Hall, 2001)