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CHAPTER 4
LEARNING OBJECTIVES
LEARNING OBJECTIVES
MISSION
VISION
.
Example
: The Starbucks mission statement also communicate the
organizations values:
1. Provide a great work environment and treat each other with respect
. and dignity
2. Apply the highest standards of excellence to the purchasing,
roasting and fresh delivery of our coffee.
3. Contribute positively to our communities and our environment.
4. Recognize that profitability is essential to our future success
.
Mission
and vision statements play three critical roles:
(1) communicate the purpose and value of the organization to
stakeholders
(2)
inform strategy development,
.
(3) develop the measurable goals and objectives to implement
strategy.
Figure 1.0
GOAL /OBJECTIVE/STRATEGY
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LEVEL OF GOALS/PLANS
THREE LEVEL OF GOALS/PLANS :-
3) Operational plans/goal
Develop by Supervisors, team leaders to support tactical plans .
Two types :a) Single-use plans - apply to activities that do not recur or repeat.
A one-time occurrence, such as a special sales program
b) Standing plans - are usually made once and retain their value
over a period of years while undergoing periodic revisions and
updates. e.g Policy, procedures
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MANAGEMENT BY OBJECTIVES
.
MANAGEMENT BY OBJECTIVES
.
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ORGANISING
.
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PURPOSE OF ORGANISING
.
ORGANISATION STRUCTURE
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ORGANISATION
CHART
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BASIC ELEMENTS OF
ORGANISATION DESIGN
Work specialization
Departmentalization
Unity of command
Span of control
Authority
Centralization and decentralization
Formalization
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1) Work Specialization
tasks in the organization are divided into separate jobs
with each step completed by a different person
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In-depth specialization
Poor communication across functional areas
b) Geographical
More effective and efficient handling of specific regional
issues that arise
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c) . Product
Allows
Managers
d) Process
More
Can
E.g
e)
Closer
Customer
Customers
E.g.
ORGANISATION DESIGN
ORGANISATION DESIGN
5) Span of control
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