Documente Academic
Documente Profesional
Documente Cultură
MANAGEMENT INFORMATION
SYSTEMS
What is a SYSTEM?
Systems structure
Subsystems
S1
S2
Systems Boundary
Systems Input
S4
S3
Output
Environment
INPUT
PROCESS
FEEDBACK
OUTPUT
Computer-Based Information
Systems
CBIS components
IS Vs IT
Payroll
System
INFORMATION
TECHNOLOGY
Inventory
System
Hardware
Software
Databases
Networks
Other related
components
Customer
Service
System
Examples
Examples
Windows XP
Graphics Card Driver Software
PowerPoint
mySAP Customer Relationship Management
Peachtree Accounting
iTunes Software
Examples
Telecommunications Network
Technologies
Examples
Ethernet
Netgear Wireless Router
Cable Modem
Cell Phone
WiFi, WiMax card
Bluetooth device
People Technology
Data
Data Examples
Data: 51007
Information:
Information
data with context
processed data
value-added to data
summarized
organized
analyzed
What is data?
What is information?
6.34
6.45
6.39
6.62
6.57
6.64
6.71
6.82
7.12
7.06
Information
SIRIUS SATELLITE RADIO INC.
$7.20
$7.00
$6.80
Stock Price
Data
$6.60
$6.40
$6.20
$6.00
$5.80
1
Last 10 Days
10
Example 1
Raw Data
Context
Processing
Information
???
Example 2
Raw Data
Context
Processing
Information
???
Knowledge
Knowledge Examples
30
Information
Knowledge
Action
Hierarchy of data
Example
Personel file
Database
Database
Department file
(Project database)
Payroll file
Files
Files
Records
Records
Fields
Fields
Fiske
Characters
Characters
(bytes)
(bytes)
1000100
(Letter F in ASCII)
(Personnel file)
(Record containing
SSN, last name,
first name, date of
hire)
Terminology
Database
File
Field
Record
A group of characters
Character
Expansion of Yahoo
Yet Another Hierarchical Officious Oracle
Evolution of MIS:
Five phases in the development of
computing technology:
1) Mainframe and minicomputer computing,
2) Personal computers,
3) Client/server networks,
4) Enterprise computing, and
5) Cloud computing.
Evolution of IT infrastructure
39
IT Infrastructure
40
42
IT Infrastructure
44
Google CEO
Eric Schmidt
IT Infrastructure
virus
46
Technology drivers of
infrastructure evolution (cont.)
47
IT Infrastructure
Technology drivers of
infrastructure evolution (cont.)
48
Infrastructure Components
6.
7.
49
IT Infrastructure components
Infrastructure Components
Client machines
Servers
Blade servers: ultrathin computers stored in racks
web servers , Proxy servers ,on-line game servers
Mainframes:
51
Infrastructure Components
Operating systems
Server level: 75% run Windows; 25% run Unix or
Linux
Client level:
53
Infrastructure Components
54
Database software:
IBM (DB2), Oracle, Microsoft (SQL Server),
Sybase (Adaptive Server Enterprise), MySQL
Physical data storage:
EMC Corp (large-scale systems), Seagate,
Maxtor, Western Digital
Storage area networks (SANs):
Connect multiple storage devices on
dedicated network
Pearson Education 2012
Networking/telecommunications
platforms
55
Telecommunication services
Telecommunications, cable, telephone
company charges for voice lines and Internet
access
AT&T, Verizon
Network operating systems:
Windows Server, Novell, Linux, Unix
Network hardware providers:
Cisco, Alcatel-Lucent, Nortel, Juniper Networks
Pearson Education 2012
Internet platforms
56
Capital Management:
IT is the largest single component of capital investment in the
United States.
About $1.8 trillion is spent each year by American businesses.
Managers and business students need to know how to invest
this capital wisely.
The success of your business in the future may well depend on
how you make IT investment decisions.
Productivity:
IT is one of the most important tools managers have to
increase productivity and efficiency of businesses.
According to the Federal Reserve Bank, IT has reduced
the rate of inflation by 0.5 to 1% in the last decade.
For firms this means IT is a major factor in reducing
costs.
It is estimated that IT has increased productivity in the
economy by about 1% in the last decade. For firms this
means IT is a major source of labor and capital
efficiency.
Location independence
Low transaction and coordination costs
Empowerment
Collaborative work and teamwork
2.
67
The Traditional
Organizational Pyramid
The Traditional
Organizational Pyramid
Tactical Management
Strategic Management
Manufacturing Information
System
Address the right customer at the right time with the right
offer
87
Supports Operations
Updates Operational Databases
Examples:
FIGURE 2-2
89
Supports Operations
Monitor and Control
Industrial/Manufacturing Process
Examples:
Petroleum Refining
Power Generation
Automobile Manufacturing
E-mail
Chat
Video Conferencing
Workflow
File Sharing
Supports Management
Analysis & Reporting
Charts, Graphs, Summary Tools
Examples:
93
94
95
Support Management
What-if Analysis, Decision Modeling, Scenario
Building, Highly interactive.
Examples
FIGURE
98
This DSS operates on a powerful PC. It is used daily by managers who must develop bids on shipping contracts.
101
103
104
Enterprise Systems
Right
106
107
108
Intranets:
Internal
Extranets:
Company
Often
109
E-business
E-commerce
Subset of e-business
Buying and selling goods and services through
Internet
E-government:
110
Information Flow
Information
Exchange/
Communication
System
Information
Flow
Executives
DSS
MIS
TPS
PCS
Other categories
a) Expert systems
b) End user computing systems
c) Business information systems
d) Strategic information systems
a) Expert Systems are knowledge-based systems that provides
expert advice and act as expert consultants to the users
b) End user computing systems support the direct, hands on use of
computers by end users for operational and managerial
applications
c) Business information systems support the operational and
managerial applications of the basic business functions of a firm
d) Strategic information systems provide a firm which strategic
products, services, and capabilities for competitive advantage
113
Operational excellence
New products, services, and business models
Customer and supplier intimacy
Improved decision making
Competitive advantage
Survival
Operational excellence:
Improvement of efficiency to attain
higher profitability
Information systems, technology
an important tool in achieving
greater efficiency and productivity
Walmarts RetailLink system links
suppliers to stores for superior
replenishment system
114
115
116
117
Misallocation of resources
118
Competitive advantage
Survival
Information technologies as
necessity of business
May be:
Industry-level changes, e.g. Citibanks
introduction of ATMs
Governmental regulations requiring
record-keeping
Examples:
119
120