Tutorial Final 2

Innov8
IBM Component business models

http://www-935.ibm.com/services/us/imc/pdf/g510-6163component-business-models.pdf
What is BPM?
Http://news.zdnet.com/2422-13569_22-154685.html (Video 4:30
Mins)
Enterprise Architecture
http://www.youtube.com/watch?v=h62sE4FWFy4
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Service Innovation & CRM - 1
Innov8 and Business Component Model
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https://www-935.ibm.com/services/us/imc/pdf/ge510-6185-component-business-models.pdf
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Dimension of a Business Component
http://www-935.ibm.com/services/us/imc/pdf/g510-6163-component-business-models.pdf
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Mapping the enterprise as a network of business modules: The retail industry.
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Heat maps identify hot areas to exploit business value
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http://www.cse.ohio-state.edu/~browjama/cse757/compiled/Heat_Map.pdf
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http://www-03.ibm.com/industries/global/files/educ_component_business_model.pdf
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The three phases of CBM analysis
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Most firms have a blended process optimized & partnered model need to decide where to go
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Playing Innov8 Online

http://www-01.ibm.com/software/solutions/soa/innov8/full.html
http://www-01.ibm.com/software/solutions/soa/innov8/innov8game.jsp
Please register to play INNOV8 Online, comprised of three mini

games: Smart Traffic, Smart Supply Chain, and Smart Customer
Service.
Smart Traffic - Help a municipality lower congestion and pollution levels by

using BPM
Smart Supply Chain - Keep profits and customer satisfaction high while
optimizing your supply chain.
Smart Customer Service - Leverage BPM during partner brownouts, new
product rollouts and changing business models
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Playing Innov8 locally

Dont use fullscreen mode
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Menu > Game Controls

Under INNOV8/SWFS/menu.swf
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Menu > Options

Click on the radio button (the small circle)
Enable 3rd Person (Logan will be in the 3D world)
Enable 1st Person (Logan wont be seeing herself
in the 3D world)
menu.swf
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Dialogs
1st Person View
3rd Person View
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There are three levels to Innov8 v.2

Process discovery and process modeling
Collaboration driven simulation and iterative
process improvement
Real-time business management.
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Sharon
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Stella
After Inc. Senior Receptionist
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BPM Video
Go to the screen at Top Platform which is above
the Upper Level to see the BPM Video
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Game Objectives (Goals)
Under INNOV8/SWFS/laptop.swf
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Sam Archer
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Process Discovery
Logan obtains an existing process map from the computer
on Stavros desk (in Operation).
Stella helps Logan understand how the As-Is process has
changed. (at Front Desk)
Logan discovers data to populate the process model:
- KPIs from Operations
- Headcount levels from HR
- Labor costs from Finance
- Call statistics from Operations
As data is collected, Logan incorporates it into the As-Is
model. Player can view Collected Items by clicking Net > 1
Resources > 4)
Player can view the AS-Model by clicking Net > 3 Model)
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Stavros in Operation (as-is model from his

computer)
Simulation
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Receptionist Stella
Then, the call flow MERGES back into a single path

under the control of the Voice Response Unit.
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UML Swinlane for Business Process Modeling

Merge
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Decision Task
End
Call Statistics
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Process Performance Data / KPIs

As displayed in Sharons Room
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Resource Data
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Resource Levels
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From Sam in IT
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IT Department (Sam Desk and Wall)
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Call statistics from Operations

Posted at Operations Bulletin Board
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Resource Data
Labor costs data from Horst in Finance
Resource Data for the Call Center Process
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Resource Data from HR Department
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Global Collaboration Room
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New Challenges
preGC1.wmv and preGC2.wmv
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Scenario video preNC1.wmv
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http://www-01.ibm.com/software/solutions/soa/innov8/smartwork.html
https://www14.software.ibm.com/webapp/iwm/web/preLogin.do?lang=en_US&source=swg-innov8
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Posted at Operations bulletin board
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Map: Where Am I?
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Upper Level Map

Close Window
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Modeler
Net > 02 Modeler
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Net > 01 Resources > 2
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As-Is Process Model

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Collected Items
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Real World Tool

Net > 03 Real World Tools
http://www-01.ibm.com/software/integration/wbimonitor/
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Process Model Construction
Under INNOV8/SWFS/sample.swf
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BPM methodology and tools to
Model
Create
Deploy
Monitor
Manage
business processes over time.
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BPM Life Cycle

1.
2.
3.
4.
5.
Architect/Build a Process
Implement a Process
Observe a Process Performance
Improve and Update a Process
Go back to step 1
A company can leverage BPM to become more

agile and responsive to changes required to
remain competitive today and tomorrow.
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BPRM Lifecylce
& improve and update process.

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Innov8

IBM Component business models

Minder Chen, 2009

Service Innovation & CRM - 1

Innov8 and Business Component Model

Minder Chen, 2009

Service Innovation & CRM - 2

Minder Chen, 2009

Service Innovation & CRM - 3

Dimension of a Business Component

Mapping the enterprise as a network of business modules: The retail industry.

Service Innovation & CRM - 5

Heat maps identify hot areas to exploit business value

Minder Chen, 2009

Service Innovation & CRM - 6

The three phases of CBM analysis

Service Innovation & CRM - 9

Service Innovation & CRM - 10

Playing Innov8 Online

Please register to play INNOV8 Online, comprised of three mini

Smart Traffic - Help a municipality lower congestion and pollution levels by

Minder Chen, 2009

Service Innovation & CRM - 11

Playing Innov8 locally

Minder Chen, 2009

Service Innovation & CRM - 12

Menu > Game Controls

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Service Innovation & CRM - 13

Menu > Options

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Service Innovation & CRM - 14

1st Person View

3rd Person View

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Service Innovation & CRM - 15

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Service Innovation & CRM - 16

There are three levels to Innov8 v.2

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Service Innovation & CRM - 17

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Service Innovation & CRM - 18

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Service Innovation & CRM - 19

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Service Innovation & CRM - 20

Game Objectives (Goals)

Service Innovation & CRM - 21

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Service Innovation & CRM - 22

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Service Innovation & CRM - 23

Stavros in Operation (as-is model from his

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Service Innovation & CRM - 24

Then, the call flow MERGES back into a single path

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Service Innovation & CRM - 25

UML Swinlane for Business Process Modeling

Minder Chen, 2009

Service Innovation & CRM - 26

Minder Chen, 2009

Service Innovation & CRM - 27