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Cross-cultural Communication
Principles of Context
The message must be presented personally to the listener
Identify with the listener so they are motivated to listen
Find common ground so they value the message
Speak from the listeners point of view so it makes sense
Communicate based on terms and ideas which the listener
understands
Meeting all the above principles increases the possibility of
a positive response to the message
How to Communicate
Communication is always happening, some is
just unclear or ambiguous issue is clarity
Communication takes place in the receivers
mind so the principles of context must be
applied
The listener is working toward balance so
we must minimize ambiguity
Cope with listener Screening
Body Language
Paralanguage tone, pitch, tempo
Facial expression smile, frown, surprise,
etc.
Body position open or closed posture, arm
and hand movements and gestures, body
movement or station (sit, stand, walk)
Personal space touching or non-touching
cultures
Components of Communication
Word
meaning
7%
Facial and
body
movement
55%
Paralinguistic
Elements
38%
Listening to Communicate
Levels of Active Listening
Advising
Evaluating
Comforting
Probing
Paraphrasing
The most important to use is paraphrasing
Avoiding Manipulation
Prestige sell parading stars from the culture who
have converted to Christ
Yet Patrick won clan chiefs first, and the clan converted as a
matter of course