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Lean Sigma Project

Dated: ____ / ____ / ________

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Define

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Business Opportunity
Top Level Y (Big Y) Impact seen at
Operational Business Level

y1

x1.1

y2

x1.2

y3

y4

x1.3

x1.1

x1.2

x1.3

x1.1

x1.2

x1.3

x1.1

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

x1.2

x1.3

Critical to Quality and Critical to Process


Chart
Critical to
Quality

Voice of
business

Business
issues

Critical
business
requirement

Critical
customer
requirement

Customer
issues

Critical for
processes

Remark
1. Voice of customer and voice of business to be prioritized to those which are related to project objective
2. Use VOB or VOC or both depending on the project objectives
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Voice of
customer

Team Charter
Project Title
Business Case

Opportunity Statement
Pain
Impact of pain in Rs. (or soft)
Sigma Level

Metric

Goal statement
Current
Goal /
level
Target

Target date

Project scope
Process under improvement:
Starts with
Ends with

Phase
Define

Start

Project plan
End

Team Selection
Remarks
Champion:

Measure

GB / BB

Analyze

Member

Improve

Member

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Control

Member

Milestone Schedule
Phase Activity Activity Description
no
D

D1
D2

Business impact
Team Charter

D3

VOC-CCR-CTQ, VOB-CBR_CTP

D4
D5
D6
D7
D8
D9

SIPOC
TDC
FDC Detailed Process map
Process Walk through / Qualitative analysis
Quick Wins
Quick win Implementation Plan

M1
M2
M3
M4

Cause and effect matrix


List of Input and Inprocess indicators Xs
Operational Definition for each indicator
Data Measurement Plan
Sample should include all factors of variation.
Data Collection
Summary Statistics
Graphical Statistics Box Plot is a must
Histogram or graph is optional.

M6
M7
M8
M9
M10

Planned
start

Actual
Planned
Actual
Sign off by Sign off
start completion Completion Champion by TQMI

Interpretation for stability of process


Stability should be confirmed before next step
Baseline sigma for each Y
Baseline sigma for each Y

Contd
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Milestone Schedule (Contd)


Phase Activity Activity Description
no
A1

Use Pareto and stratify ys

A2

Redo Ishikawa diagram

A3

Carry out Process FMEA

A4

Extract Quick wins

A5

Employ Comparative methods to analyse data

A6

Base line performance of xs and set


improvement goal for each x

A7

Fix Improvement goal for each selected x

I1

carryout affinity diagram

I2

Do Solution mapping six thinking hats

I3

Select solutions

I4

Pilot the solution

I5

Validate the improvement

C1

Implementation Plan

C2

Review and release FDP

C3

Redo FMEA-Introduce Mistake proofing

C4

Install Control Charts

C5

Monitor xs

C6

1.Integrate with ISO system

C7

Prepare for project closure and recognition

Planned
start

Actual
Planned
Actual
Sign off by Sign off
start completion Completion Champion by TQMI

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

SIPOC DIAGRAM
Process Name
Starting point:
End point:
Suppliers

Inputs

Process
Major step 1
Major step 2
Major step 3
Major step 4

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Outputs

Customers

Top Down Chart for PROCESS


Project title

Starting point:
End point:
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Functional Deployment Chart


Step

Function / Responsibility
Function-1

Function-2

Function-3

Function-4

Function-5

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Function-6

Function-8

Current Value Stream Map

=
C/T =
.

=
C/T =

=
C/T =

C/T =

=
C/T =

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

=
C/T =

=
C/T =

Process Observation

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Process Data Collection Form

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Kaizen Planning

Phase 1
Evaluation

Phase 2
Planning
&
Preparation

---Weeks

Phase 3
Event

-- Week

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Phase 4
Follow-up

On going

Qualitative Analysis
Project Title:
Pilot Project:
Sr. No.

Activity

Customer
Value added

Operational
Value added

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Non-value
Added

Qualitative Analysis
Project Title:
Pilot Project:
Sr.
No.

Source

Concerns
/ Issues

Potential
Quick win
opportunity
(solution)

Easy to
implement

Fast to
implement

Cheap to
implement

Functional
deployment

2
3
Brainstormin
g

Process walk
through

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Within the
teams
control

Easy
reversible

Implement
(Yes/No)

Quick Wins Implementation Plan

S. No.

Quick wins

Activities

Responsibilities
Person

Start
Date

Target
date of
completion

Results
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Actual
date of
completion

Standardization
of completion

Functional Deployment Chart after Quick wins


implementation (if required)
Step

Function / Responsibility
Function-1

Function-2

Function-3

Function-4

Function-5

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Function-6

Function-8

Future Value Stream Map

=
C/T =
.

=
C/T =

=
C/T =

C/T =

=
C/T =

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

=
C/T =

=
C/T =

Quick Win Results

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Measure

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Ishikawa Diagram (Cause and Effect Diagram)


Major Categories of causes of Problem Statement

Machine
(Generic Category)

Material
(Generic Category)

Environment
(Generic Category)

Cause
Sub-Cause

Problem
Statement

People
(Generic Category)

Method
(Generic Category)

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Cause-Effect Matrix

Input/ Process
indicators

Output #1 Output #2 Output #3 Output #4

Output Indicators

Correlation of input to output

Total

Scale: 0=None, 1=Low, 3=Moderate, 9=Strong


Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Sl. No.

Performance Indicator (Y)

Operational definition

Process / input indicator (X)

Operational definition

Y1
Y2
Y3
Y4

Sl. No.
X1
X2
X3
X4

..
Remarks:
While writing operational definition keep in mind the data to be collected for each Y & X.
..
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Data Measurement Plan


Performance
measure (Y)

Operational
definition

Data source
and location

Sample
size

Who will
collect the data

When will
data be
collected

How will
data be
collected

Other data that


should be collected
at the same time

Process /
Input (X)

Operational
definition

Data source
and location

Sample
size

Who will
collect the data

When will
data be
collected

How will
data be
collected

Other data that


should be collected
at the same time

Remarks:
Other data refers to additional information from stratification perspective.
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Carryout MSA
as required

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Data collection Format (Modify as per


requirements)

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Data Summarization (Y)


Use Histogram, Box Plot, Individual chart, as appropriate (paste output of Minitab/ Sigma XL)

Summary Data (use descriptive statistics in Minitab / Sigma XL)


Baseline definition

Fir continuous (Y)


Output indicator
Y1

Average

Standard deviation

Cp

Cpk

Sigma Level

Y2
Y3
Fir discrete (Y)
Output indicator
Y1

No. of units

No. of opportunities per unit

Y2
Y3
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

No. of defects

DPMO

Sigma Level

Worksheet for Calculating


Sigma Performance continuous data

1. Label the normal curve with the following:


Calculating Sigma Performance
Enter
Xbar
S
USL
LSL

6.7
0.1533 Delete if no USL
6.8 Delete if no LSL
0.65 Sigma

2. Determine Area 1 :

Z1

USL x

= 0.652316

Find Z1
Look up Z1 in Normal Table
Area 1 = 1 Look Up
3. Skip this step if there is no LSL
Determine Area 2 :

Norm Dist (Z1) = Normal Table Look Up for Z1

= 0.742901

Area 1 = 1 Norm Dist (Z1) = 1 (

= 0.257099

Z2

USL x

Find Z2

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Worksheet for Calculating


Sigma Performance continuous data

LSL X

Find Z2

Z2

Look up Z2 in Normal Table

Norm Dist (Z2) = Normal Table Look Up for Z2

Total Area = Area 1 + Area 2 = (


Yield

5. Yield = 1 Total Area

6. Process Sigma Comes from


Table Lookup of yield

= N/A
= N/A

Area 2

Area 2 = Look Up
4. Determine Total Area

= N/A

)+(

= 1 Total Area = 1 (
= x 100%

SigmaST = Lookup value in Sigma Table

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

)
)

= 0.257099
= 0.742901
=74.2901%

= 0.65

Worksheet for Calculating Sigma Performance


Enter

1.

Number of units processed

2.

Total number of defects made


(Include Defects made and Later Fixed)

3.

Number of defect opportunities per unit

4.

Solve for defects per million opportunities

5. Look Up process sigma in abridged sigma


conversion table

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

N=
D=
O=

Sigma=

500
57
3
38000
3.27

Process Baseline for Lean Projects

Process steps:
Takt Rate or Takt Time:
WIP
Exit Rate
Process Lead Time (PLT)
Process Cycle Efficiency (PCE)

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Analyze

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Failure Mode & Effects Analysis


Process / product

FMEA Date (Original)

FMEA Team

(Revised)

Black belt / Green belt

Page:

Process

Actions

Process Potential
Potential
Potential
Risk
steps /
Occurren Current Detectio
failure
effects of Severity cause(s)
priority
requirem
ce
controls n
failure
of
failure
number
mode
ents
Text

Text

Text

Number Text

Of

Number Text

Results

Responsi
Recomm bility and
Action
ended
target
taken
action
completi
on date

Number calculatio Text


n

Text

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Text

Severity

Risk
Occurren Detectio
priority
ce
n
number

Number Number Number Calculati


on

Pareto Analysis (If Y is discrete data)

Add Pareto Diagram here

Conclusion:

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Multi-vari Analysis (If Y is Continuous data)

Add Tree Diagram and Multi-vari Chart here

Conclusion:

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Validation of Xs

Validate each of the prioritized X using tools like Comparative


Methods and Correlation. Optimize using DOE as needed.

Conclusion:

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Validation of Xs

For lean projects, identify Time Trap/ Constraints. Use Time


Value Map or Takt time charts.

Conclusion:

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Summary of Validated Xs
S. No.

Xs identified as important from FMEA / CE Matrix

Validated (Y/N)

1
2
3
4
5
6
7
8
9
10
11
12
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Tool Used

Remarks (attach Minitab /


Sigma XL output)

Improve

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

List Possible Solutions


(Use tools like Brainstorming, lateral thinking, six
thinking hats, etc.)
S. No.
1

Xs validated

Possible solutions
1.1
1.2
1.3
1.4
1.5

2.1
2.2
2.3
2.4
2.5

3.1

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

3.2

Future Value Stream Map (VSM)

=
C/T =
.

=
C/T =

=
C/T =

C/T =

=
C/T =

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

=
C/T =

=
C/T =

Projects / Actions out of Future VSM

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

For Lean Projects, List Possible Solutions


(Use tools like 5S, Set up reduction, Work control systems.)

If you use 5S
No. of red tags put
No. of red tags addressed
State Before and After (show photographs/ pictures)
Standard method/ check list of cleaning, etc.

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

For Lean Projects, List Possible Solutions


(Use tools like 5S, Set up reduction, Work control systems.)

If you use Set up reduction use the flow chart.


Classify the steps as in series (internal) or parallel (external)
Define how externals were converted to internal
And how internal were made more efficient
Show state of set up time before and after.

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

For Lean Projects, List Possible Solutions


(Use tools like 5S, Set up reduction, Work control systems.)

If you use Work Control Systems


Follow steps given on page 84 (section 4.4)

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Solution selection Matrix (Cause-1)

-SolutionAgent

Sigma impact

Time impact

Cost/ benefit impact

10

Other impacts Evaluation criteria


Importance

Correlation of solution to criteria


9
3

-Total 180

Solution selection Matrix (Cause-2)

-SolutionAgent

Sigma impact

Time impact

Cost/ benefit impact

10

Other impacts Evaluation criteria


Importance

Correlation of solution to criteria


9
3

-Total 180

Solution selection Matrix (Cause-3)

-SolutionAgent

Sigma impact

Time impact

Cost/ benefit impact

10

Correlation of solution to criteria


9
3

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Other impacts Evaluation criteria


Importance
-Total 180

Pilot implementation planning


Tasks

Activities

Responsible person

Start Date

Due Date

Status and
Actions

Scope of pilot :

Result (attach sheet from Minitab or Sigma XL)


Output indicator
Time
Y1line:

Average

Standard deviation

Cp

Cpk

Y2
Y3

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Sigma Level

DPMO

Action Plan

Failure Mode & Effects Analysis to confirm


any concerns in solution being proposed.
Process / product

FMEA Date (Original)

FMEA Team

(Revised)

Black belt / Green belt

Page:

Process

Actions

Process Potential
Potential
Potential
Risk
steps /
Occurren Current Detectio
failure
effects of Severity cause(s)
priority
requirem
ce
controls n
failure
of failure
number
mode
ents
Text

Text

Text

Number Text

Of

Number Text

Results

Responsi
Recomm bility and
Action
ended
target
taken
action
completi
on date

Number calculatio Text


n

Text

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Text

Severity

Risk
Occurren Detectio
priority
ce
n
number

Number Number Number Calculati


on

Control

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Full Scale Implementation Plan


Tasks

Activities

Implementation
strategy

Responsible person

Start Date

Due Date

Status and
Actions

Sequential / Phased / Parallel / Flat (Details to be added)

Result (attach sheet from Minitab or Sigma XL)


Output
indicator
Time
line:
Y1

Average

Standard deviation

Cp

Cpk

Y2
Y3

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Sigma Level

DPMO

Action Plan

Worksheet for Calculating


Sigma Performance continuous data
1. Label the normal curve with the following:
Calculating Sigma Performance
Enter
Xbar
S
USL
LSL

6.7
0.1533 Delete if no USL
6.8 Delete if no LSL
0.65 Sigma

2. Determine Area 1 :

Z1

USL x

= 0.652316

Find Z1
Look up Z1 in Normal Table
Area 1 = 1 Look Up
3. Skip this step if there is no LSL
Determine Area 2 :

Norm Dist (Z1) = Normal Table Look Up for Z1

= 0.742901

Area 1 = 1 Norm Dist (Z1) = 1 (

= 0.257099

Z2

USL x

Find Z2

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Worksheet for Calculating


Sigma Performance continuous data

LSL X

Find Z2

Z2

Look up Z2 in Normal Table

Norm Dist (Z2) = Normal Table Look Up for Z2

Total Area = Area 1 + Area 2 = (


Yield

5. Yield = 1 Total Area

6. Process Sigma Comes from


Table Lookup of yield

= N/A
= N/A

Area 2

Area 2 = Look Up
4. Determine Total Area

= N/A

)+(

= 1 Total Area = 1 (
= x 100%

SigmaST = Lookup value in Sigma Table

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

)
)

= 0.257099
= 0.742901
=74.2901%

= 0.65

Worksheet for Calculating Sigma


Performance
Enter

1.

Number of units processed

2.

Total number of defects made


(Include Defects made and Later Fixed)

3.

Number of defect opportunities per unit

4.

Solve for defects per million opportunities

5. Look Up process sigma in abridged sigma


conversion table

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

N=
D=
O=

Sigma=

500
57
3
38000
3.27

Process Performance for Lean Projects


Before

Process steps:

Takt Rate or Takt Time:

WIP

Exit Rate

Process Lead Time


(PLT)

Process Cycle
Efficiency (PCE)

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

After

Functional Deployment Chart


Step

Function / Responsibility
Function-1

Function-2

Function-3

Function-4

Function-5

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Function-6

Function-8

Future Value Stream Map


(at the end of this Project)

=
C/T =
.

=
C/T =

=
C/T =

C/T =

=
C/T =

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

=
C/T =

=
C/T =

Process Control System


Input Process
outcome indicators

Control limits

Checking item

Frequency

Responsibilit
y

Contingency
action plan

Remarks
To be prepared for all output indicators and prioritized input / process indicators which required monitoring over time.
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Mistake Proofing introduced, if any


Add Mistake proofing introduced with picture/ diagram if any

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Visual Controls introduced, if any


Add Visual controls introduced with picture/ diagram, if any for
effective tracking of Ys and/ or Xs listed in Process control systems.

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Control Chart introduced, if any


Add Chart introduced with picture, if any for effective tracking of Ys
and/ or Xs listed in Process control systems.

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Replication Opportunity
Replication
Solution Focus

Pilot

Site

Company-wide

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Standardization
Similar process

Team Reflection
What went well ?

What could be better ?

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

Project Benefit: Initial estimate / COPQ: $0.00


Project Name
Black Belt (Candidate)
Financial Benefits

1st Quarter

2nd Quarter

3rd Quarter

4th Quarter

Total

Direct savings

$0.00

Increased revenues

$0.00

Reduced costs

$0.00

Working capital changes

$0.00

Investment/ loan changes

$0.00

Cost avoidance (???%)

$0.00

Total

$0.00

$0.00

Non-Financial
Benefits
Signature
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

$0.00

$0.00

$0.00

Conditions Worksheet :

Initial estimate / COPQ: $0.00

Project Name
Black Belt (Candidate)
Financial Benefits

Conditions

Calculation formulas

Approvals

1)
2)
3)
4)
1)
2)
3)
4)
1)
2)
3)
4)
5)
6)
Signature

MBB Name
Date
Champion Name
Date
Finance Name
Build QM competence | ApplicationDate
orientation | Spread QM | Build team culture | Quality a way of life

Calculations Worksheet : Initial estimate


COPQ: $0.00
Project Name
Black Belt (Candidate)
Financial Benefits

Approvals

Signature
MBB Name
Date
Champion Name
Date
Finance Name
Date

Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life

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