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Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Define
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Business Opportunity
Top Level Y (Big Y) Impact seen at
Operational Business Level
y1
x1.1
y2
x1.2
y3
y4
x1.3
x1.1
x1.2
x1.3
x1.1
x1.2
x1.3
x1.1
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
x1.2
x1.3
Voice of
business
Business
issues
Critical
business
requirement
Critical
customer
requirement
Customer
issues
Critical for
processes
Remark
1. Voice of customer and voice of business to be prioritized to those which are related to project objective
2. Use VOB or VOC or both depending on the project objectives
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Voice of
customer
Team Charter
Project Title
Business Case
Opportunity Statement
Pain
Impact of pain in Rs. (or soft)
Sigma Level
Metric
Goal statement
Current
Goal /
level
Target
Target date
Project scope
Process under improvement:
Starts with
Ends with
Phase
Define
Start
Project plan
End
Team Selection
Remarks
Champion:
Measure
GB / BB
Analyze
Member
Improve
Member
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Control
Member
Milestone Schedule
Phase Activity Activity Description
no
D
D1
D2
Business impact
Team Charter
D3
VOC-CCR-CTQ, VOB-CBR_CTP
D4
D5
D6
D7
D8
D9
SIPOC
TDC
FDC Detailed Process map
Process Walk through / Qualitative analysis
Quick Wins
Quick win Implementation Plan
M1
M2
M3
M4
M6
M7
M8
M9
M10
Planned
start
Actual
Planned
Actual
Sign off by Sign off
start completion Completion Champion by TQMI
Contd
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
A2
A3
A4
A5
A6
A7
I1
I2
I3
Select solutions
I4
I5
C1
Implementation Plan
C2
C3
C4
C5
Monitor xs
C6
C7
Planned
start
Actual
Planned
Actual
Sign off by Sign off
start completion Completion Champion by TQMI
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
SIPOC DIAGRAM
Process Name
Starting point:
End point:
Suppliers
Inputs
Process
Major step 1
Major step 2
Major step 3
Major step 4
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Outputs
Customers
Starting point:
End point:
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Function / Responsibility
Function-1
Function-2
Function-3
Function-4
Function-5
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Function-6
Function-8
=
C/T =
.
=
C/T =
=
C/T =
C/T =
=
C/T =
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
=
C/T =
=
C/T =
Process Observation
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Kaizen Planning
Phase 1
Evaluation
Phase 2
Planning
&
Preparation
---Weeks
Phase 3
Event
-- Week
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Phase 4
Follow-up
On going
Qualitative Analysis
Project Title:
Pilot Project:
Sr. No.
Activity
Customer
Value added
Operational
Value added
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Non-value
Added
Qualitative Analysis
Project Title:
Pilot Project:
Sr.
No.
Source
Concerns
/ Issues
Potential
Quick win
opportunity
(solution)
Easy to
implement
Fast to
implement
Cheap to
implement
Functional
deployment
2
3
Brainstormin
g
Process walk
through
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Within the
teams
control
Easy
reversible
Implement
(Yes/No)
S. No.
Quick wins
Activities
Responsibilities
Person
Start
Date
Target
date of
completion
Results
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Actual
date of
completion
Standardization
of completion
Function / Responsibility
Function-1
Function-2
Function-3
Function-4
Function-5
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Function-6
Function-8
=
C/T =
.
=
C/T =
=
C/T =
C/T =
=
C/T =
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
=
C/T =
=
C/T =
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Measure
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Machine
(Generic Category)
Material
(Generic Category)
Environment
(Generic Category)
Cause
Sub-Cause
Problem
Statement
People
(Generic Category)
Method
(Generic Category)
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Cause-Effect Matrix
Input/ Process
indicators
Output Indicators
Total
Sl. No.
Operational definition
Operational definition
Y1
Y2
Y3
Y4
Sl. No.
X1
X2
X3
X4
..
Remarks:
While writing operational definition keep in mind the data to be collected for each Y & X.
..
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Operational
definition
Data source
and location
Sample
size
Who will
collect the data
When will
data be
collected
How will
data be
collected
Process /
Input (X)
Operational
definition
Data source
and location
Sample
size
Who will
collect the data
When will
data be
collected
How will
data be
collected
Remarks:
Other data refers to additional information from stratification perspective.
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Carryout MSA
as required
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Average
Standard deviation
Cp
Cpk
Sigma Level
Y2
Y3
Fir discrete (Y)
Output indicator
Y1
No. of units
Y2
Y3
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
No. of defects
DPMO
Sigma Level
6.7
0.1533 Delete if no USL
6.8 Delete if no LSL
0.65 Sigma
2. Determine Area 1 :
Z1
USL x
= 0.652316
Find Z1
Look up Z1 in Normal Table
Area 1 = 1 Look Up
3. Skip this step if there is no LSL
Determine Area 2 :
= 0.742901
= 0.257099
Z2
USL x
Find Z2
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
LSL X
Find Z2
Z2
= N/A
= N/A
Area 2
Area 2 = Look Up
4. Determine Total Area
= N/A
)+(
= 1 Total Area = 1 (
= x 100%
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
)
)
= 0.257099
= 0.742901
=74.2901%
= 0.65
1.
2.
3.
4.
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
N=
D=
O=
Sigma=
500
57
3
38000
3.27
Process steps:
Takt Rate or Takt Time:
WIP
Exit Rate
Process Lead Time (PLT)
Process Cycle Efficiency (PCE)
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Analyze
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
FMEA Team
(Revised)
Page:
Process
Actions
Process Potential
Potential
Potential
Risk
steps /
Occurren Current Detectio
failure
effects of Severity cause(s)
priority
requirem
ce
controls n
failure
of
failure
number
mode
ents
Text
Text
Text
Number Text
Of
Number Text
Results
Responsi
Recomm bility and
Action
ended
target
taken
action
completi
on date
Text
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Text
Severity
Risk
Occurren Detectio
priority
ce
n
number
Conclusion:
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Conclusion:
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Validation of Xs
Conclusion:
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Validation of Xs
Conclusion:
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Summary of Validated Xs
S. No.
Validated (Y/N)
1
2
3
4
5
6
7
8
9
10
11
12
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Tool Used
Improve
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Xs validated
Possible solutions
1.1
1.2
1.3
1.4
1.5
2.1
2.2
2.3
2.4
2.5
3.1
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
3.2
=
C/T =
.
=
C/T =
=
C/T =
C/T =
=
C/T =
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
=
C/T =
=
C/T =
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
If you use 5S
No. of red tags put
No. of red tags addressed
State Before and After (show photographs/ pictures)
Standard method/ check list of cleaning, etc.
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
-SolutionAgent
Sigma impact
Time impact
10
-Total 180
-SolutionAgent
Sigma impact
Time impact
10
-Total 180
-SolutionAgent
Sigma impact
Time impact
10
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Activities
Responsible person
Start Date
Due Date
Status and
Actions
Scope of pilot :
Average
Standard deviation
Cp
Cpk
Y2
Y3
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Sigma Level
DPMO
Action Plan
FMEA Team
(Revised)
Page:
Process
Actions
Process Potential
Potential
Potential
Risk
steps /
Occurren Current Detectio
failure
effects of Severity cause(s)
priority
requirem
ce
controls n
failure
of failure
number
mode
ents
Text
Text
Text
Number Text
Of
Number Text
Results
Responsi
Recomm bility and
Action
ended
target
taken
action
completi
on date
Text
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Text
Severity
Risk
Occurren Detectio
priority
ce
n
number
Control
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Activities
Implementation
strategy
Responsible person
Start Date
Due Date
Status and
Actions
Average
Standard deviation
Cp
Cpk
Y2
Y3
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Sigma Level
DPMO
Action Plan
6.7
0.1533 Delete if no USL
6.8 Delete if no LSL
0.65 Sigma
2. Determine Area 1 :
Z1
USL x
= 0.652316
Find Z1
Look up Z1 in Normal Table
Area 1 = 1 Look Up
3. Skip this step if there is no LSL
Determine Area 2 :
= 0.742901
= 0.257099
Z2
USL x
Find Z2
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
LSL X
Find Z2
Z2
= N/A
= N/A
Area 2
Area 2 = Look Up
4. Determine Total Area
= N/A
)+(
= 1 Total Area = 1 (
= x 100%
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
)
)
= 0.257099
= 0.742901
=74.2901%
= 0.65
1.
2.
3.
4.
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
N=
D=
O=
Sigma=
500
57
3
38000
3.27
Process steps:
WIP
Exit Rate
Process Cycle
Efficiency (PCE)
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
After
Function / Responsibility
Function-1
Function-2
Function-3
Function-4
Function-5
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Function-6
Function-8
=
C/T =
.
=
C/T =
=
C/T =
C/T =
=
C/T =
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
=
C/T =
=
C/T =
Control limits
Checking item
Frequency
Responsibilit
y
Contingency
action plan
Remarks
To be prepared for all output indicators and prioritized input / process indicators which required monitoring over time.
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Replication Opportunity
Replication
Solution Focus
Pilot
Site
Company-wide
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
Standardization
Similar process
Team Reflection
What went well ?
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
1st Quarter
2nd Quarter
3rd Quarter
4th Quarter
Total
Direct savings
$0.00
Increased revenues
$0.00
Reduced costs
$0.00
$0.00
$0.00
$0.00
Total
$0.00
$0.00
Non-Financial
Benefits
Signature
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life
$0.00
$0.00
$0.00
Conditions Worksheet :
Project Name
Black Belt (Candidate)
Financial Benefits
Conditions
Calculation formulas
Approvals
1)
2)
3)
4)
1)
2)
3)
4)
1)
2)
3)
4)
5)
6)
Signature
MBB Name
Date
Champion Name
Date
Finance Name
Build QM competence | ApplicationDate
orientation | Spread QM | Build team culture | Quality a way of life
Approvals
Signature
MBB Name
Date
Champion Name
Date
Finance Name
Date
Build QM competence | Application orientation | Spread QM | Build team culture | Quality a way of life