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Website Redesign

Executive Overview

Jim Venable
October 2008

1
Agenda

 Project Background
 Redesign Strategy
 User Experience
 Functionality
 Custom Applications
 Bells & Whistles
 Launch Plan

Confidential l 2
History – What were we solving?

Yesterday Tomorrow
 Multiple sites and web based solutions  One Global Site
– No interface b/w sites  Best practice driven
– Inconsistent user experience
 Content Management System (CMS)
 Sites were not scalable environment
– Outdated & uncommon language – We control and administer content
– Inconsistent platforms updates faster and cheaper
 Inconsistent User Experience  User experience brought to life
– Content – Multimedia – Interactivity
 High cost to run and maintain
– At mercy of vendor for maintenance at  Drive Revenue
premium rates – Call to action on every page
– Not able to keep pace w/ our growth • Locate a Doc (consumer)
 Lost revenue - Loss of traffic • Request more info (Dr)
– Limited SEO in current platforms – Robust Search Functions
– Frustrating user experience = high • Site search – find if fast
abandon rate • Organic site traffic – SEO compatible

Confidential l 3
Bells & Whistles – Custom and Enhanced Functionality

 Cutting edge Locate a Doc search  Engage users via multi-media content
– Predominate placement on every page throughout the site
– Menu of search filters – Patient testimonials
– Range of parameters – Media center / PR coverage
– Dr specific tracking
 Event Marketing / Mgt to the next level
 Media rich Photo Gallery
– More features
– Filter by treatment type

– More tracking and metrics
Search by condition, treatment or body part
– Easy uploads via CMS  Easy access webinar links
– Progression photos

 Robust Search capabilities
Multi media interactivity
 Maximize lead gen through on-line strategies  CMS platform
and permission based dialogues – Real time updates by business owners
– “Request more info” predominate on every page – Maximize and adapt for SEO, SEM
– On line survey – Foundation for social community (e.g.
– Add whitepapers to marketing mix Fraxel forum)
– RSS feeds – Platform for Sales and Distributor portals

Confidential l 4
Launch Timeline – Key Milestones

10/17 – 10/24 10/24 – 10/31 11/1 - 12/31

Site Delivered X
Reliant QA
Internal Presentations

Launch Communication X
-e-blast (sales)
-e-last (customers)
-e-blast (prospects)

Go Live (est 10/27) X

Press Release (launch +2) X


Webinar (launch +5) X

Site Enchantments
• RSS X
• Event Mgt X

Site Maintenance &


Updates
Confidential l 5
Page Templates

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