Security

Level:

Nastar
VIP & Complaint Analysis
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Statement

This document is used for Globe Telecom engineers only.

Do not provide or present it to any customer and Vendo

r!

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Content
1

Overview of VIP & Complaint Analysis Function

How To Create VIP & Complaint Analysis Task

How To View VIP & Complaint Analysis result

Appendices

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VIP & Complaint Analysis - Application Scenarios

Application Scenario 1: Routine VIP or VIP Group Performance Monitoring

Application Scenario 2: Analysis of Service Activity and Experience Trends of VIP Users or VIP G
roups
Application Scenario 3: All-Signaling Analysis of Calls of VIP Users
Analyze the release and service experience of calls of very important VIP users.
The Nastar provides a dedicated all-signaling analysis function.
Application scenario 4: quick complaint handling during the operation and maintenance phase of
the network

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VIP & Complaint Analysis - Function List

N
o

VIP Analysis Function

N
o.

Complaint Analysis Function

One-time and periodic VIP analysis tasks

One-time complaint analysis support tasks

User-level VIP service usage analysis

report

Brief information summarization report

Network-level active cell analysis report

In-depth analysis of VIP analysis report

records

Signaling procedure analysis

Periodic trend analysis of VIP service

usage

Measurement information analysis

Export and auto Email of VIP analysis

reports

Mobility and Service analysis

Detailed information analysis

VIP user and VIP group management

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Content
1

Overview of VIP & Complaint Analysis Function

How To Create VIP & Complaint Analysis Task

How To View VIP & Complaint Analysis result

Appendices

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VIP Analysis - Process

Start
Yes
Check whether the required data is ready
No
Subscribe to the required data
Create a VIP analysis task
View VIP analysis results
End

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Complaint Analysis Support - Process

Start
Create a complaint analysis support task
View the complaint analysis support result
End

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Content
1

Overview of VIP & Complaint Analysis Function

How To Create VIP & Complaint Analysis Task

How To View VIP & Complaint Analysis result

Appendices

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Content
1

Overview of VIP & Complaint Analysis Function

How To Create VIP & Complaint Analysis Task

How To View VIP & Complaint Analysis result

VIP Analysis

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VIP Analysis - Viewing Analysis Results - All-Signaling Analysis

In-depth analysis can be performed on the entire signaling of the calls of VIP users who rank important and have
subscribed to the required data.
1. Two analysis modes are provided: table and flowchart.
2. GSM: The signaling of A and Abis interfaces can be analyzed.
3. UMTS: The signaling of Uu, Iu, Iub, Iur interfaces can be analyzed.
Tip: Double-click a signaling. The Signal
Detail Information dialog box is displayed.

Tip: Click a signaling. The associated

signaling data in the flowchart and
table is displayed.

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Content
1

Overview of VIP & Complaint Analysis Function

How To Create VIP & Complaint Analysis Task

How To View VIP & Complaint Analysis result

Complaint Analysis

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Complaint Analysis Support -Result Viewing - Summary Report

Fields indicating causes for
exceptions; providing analysis
result for exceptions based on
related information

Release cause field analysis

Exception causes recorded by
equipment

Select the service

type to be viewed

Select the user &

abnormal object to
be viewed

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Abnormal calls are

displayed.

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Complaint Analysis Support - Result Viewing - Signaling Analysis

Before a call is released, the signaling procedure is as follows:
1. In case of complaints by a common user, key-signaling analysis before call release is provided.
In case of complaints by a VIP user, all-signaling analysis is provided.
2. The signaling analysis function provides two analysis modes: signaling flow table and signaling flow chart.
Tip: Double click one signaling, and then the
dialog box to display detailed signaling
information is displayed.

Tip: Click one signaling, and then the

signaling flow chart is associated with data
in the table.

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Complaint Analysis Support - Result Viewing - MR Analysis

Measurement information before call release is as follows:
1. In case of complaints by a common user, analysis on a small quantity of measurement information before call release is
provided. In case of complaints by a VIP user, analysis on measurement information in the whole procedure is provided.
2. The measurement information analysis function provides two analysis modes: measurement information table and
measurement information trend chart.
Tip: Key measurement indicates the
radio link environment before call
release.

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Tip: With the help of the neighboring

cell, MR, frequency, and uplink
interference analysis, complaints can
Measurement information before call
be handled more efficiently.
release is displayed in chart:
Servicing cell: TA
Serving cell + neighboring cell:
DLRxLevel
Serving cell: DLRxLevel/RxQulity
Serving cell: ULRxLevel/RxQulity
Serving cell + neighboring cell: MS/BTS
Power
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Complaint Analysis Support - Result Viewing - Mobility Analysis

Nastar V600R010 is configured with the mobility analysis function, which facilitates engineers to
locate the following problems:
Frequent handover in short period
Redundancy handover
Improper handover
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Complaint Analysis Support - Result Viewing - Combined Complaint

Combined complaint analysis support on the GSM and TD-SCDMA or GSM and UMTS is supported:
Filtering and analyzing call records related to complaining users on the GSM and TD-SCDMA
Filtering and analyzing call records related to complaining users on the GSM and UMTS
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Complaint Analysis Support - Result Viewing - Inter-BSC Handover Analysis

Spliced analysis on inter-BSC alternate calls on the GSM is supported.

Spliced analysis is performed based on the same IMSI, close time, and
corresponding release cause and access cause.

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Complaint Analysis Support - Geographic Display

Providing geographic display based on analysis result
Displaying the accessed cell and released cell included in the analysis result in a GUI by means of the GIS

Start geographic
display

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Thank you
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