Documente Academic
Documente Profesional
Documente Cultură
Sumeet Singh
MBA (Gen) B
Roll No. 89
• Thank to Saloni mam and Varun sir
•Insurance Processing
Onshore Outsourcing
Off shoring is a type of outsourcing.
It simply means having the
outsourced business functions done
in another country.
Offshore simply means "any
country
other than your own."
Nearshore outsourcing is the
practice of getting work done or
services performed by people in
neighboring countries rather than in
your own country
• Onshore outsourcing means
obtaining of services from
someone outside a company but
within the same country.
Focus On Core Activities
Cost And Efficiency Savings
Reduced Overhead
Operational Control
Staffing Flexibility
•Other Services
A call centre is a place, which
interacts with the
customers, either by
making or receiving
calls, for
business purpose
On The Basics Of Geographic level :-
• DOMESTIC: Receiving & Making calls in same
country.
• Employees:- 20000+
• Overview:- Subsidiary of Reliance
Communication, providing customer life cycle
management & customer contact solution
• Location:- Mumbai, Chennai
• Employees:- 10000+
• Overview:- A leading provider of customer life cycle
management across
BFSI, Telecom, Healthcare, and Media verticals.
• Location:- Bangalore, Chennai, Hubli, Kochi,
Kolkata, Indore, Mumbai, Pondicherry, and Trichy.
• Employees:- 21000+(accrose the world)
• Financials:- (2008) US $ 196.5 Mn
• Overview:- HCL BPO offers a comprehensive range
of voice/web based contact and front-office services
like technical support services, supply chain
management, finance and accounting services,
knowledge and legal services, customer life cycle
management and more.
• Location:- Noida, Gurgaon, Mumbai, Pune,Chennai,
Hydrabad, Chandighar, Kolkata, Bangalore,
• Revenue:- US$ 233.75 Million