Chapter Eight

Leadership and
Change

MAJOR TOPICS

Leadership Defined
Leadership for Quality
Leadership Skills
Leadership Styles in a Total
Quality Setting
Leadership Versus Management
Leadership and Ethics

As we look ahead into the next century, leaders will

be those who empower others Bill Gates
The key to successful leadership today is
influence, not authority Kenneth Blanchard
The price of greatness is responsibility Winston
Churchill

Leadership Defined
Leadership is the ability to
inspire people to make a
total,
willing
and voluntary commitment

(To accomplish or exceeding

organizational goals)

Leaders Must
Overcome resistance to
change
Broker the needs of his
groups
Establish an ethical
framework

Characteristics
of Leaders
Balanced Commitment
Positive Role Model
Good Communication
Skills
Persuasiveness

Leadership for Quality

Principles:
Customer Focus (a requirement for leadership for
quality)
Obsession with Quality ( must be instilled by
leaders)
Freedom through Control ( machines run people
instead of people running machines)
Looking for Faults in Systems (85% of an
organization's failures are failures of management
controlled systems)
Teamwork
Continuing Education & Training

The Juran Trilogy on Leadership

for Quality
Quality Planning
Quality Control
Quality Improvement

Quality Planning:
Identify who are the customers.
Determine the needs of those
customers.
Translate those needs into our
language.
Develop a product that can
respond to those needs.

Quality Control
Evaluate actual performance
Compare actual performance with
performance goals, take immediate
steps to resolve differences between
PLANNED and ACTUAL
PERFORMANCE

Quality Improvement
Develop a process which
is able to produce the
product.
Optimize the process.

Motivation & Inspiration:

Understanding Individual Needs:
Basic survival needs
Satisfy/security needs
Social needs
Esteem needs
Self-actualization needs
Understanding Individual Beliefs

Leadership Styles:
Democratic leadership: the leader
actually makes the final decision but
only after receiving the input and the
recommendations of team members
Participative leadership: open non
directive leadership, little control over
the decision making process
Goal oriented leadership: ( result
based, objective based leadership), ask
team members to focus solely on the
goals on hand

Part Two

How Leaders can build trust

Leadership Vs Management
Leadership, Ethics, Change
Change Facilitation Model

Leaders can build trust by

applying the following strategies:
Taking the blame (take more than
their share of the blame and less
than their share of the credit )
Always ready for help
Being consistent
Being equitable.

Building & Maintaining a

Following
Popularity & the Leader
Not all good leaders are popular. Vice
Versa applies.

Paradigms of Human Interaction

Win/Win ( an interaction that seeks
mutual benefit )
Win/Lose ( Go ahead and have things
your way. I never get what I want any
away)
Lose/Lose ( both parties are stubborn,
ego driven)

Leadership Vs Management
Leadership & Management are two
distinctive and Complementary systems
of action
Manager receives their authority based
on their role (project and process
managers), leader's authority is innate
in their approach

Leadership
Coping with Change
Setting the Direction for change
Aligns people to work toward the vision
Motivates & Inspires people to
accomplish the plan

Management
Coping with Complexity of the change
Planning & Budgeting for Complexity
Develops capacity to carry out plans
through organizing & staffing
Ensures accomplishment of plans
through controlling & Problem Solving

leadership is doing the right

thing and management is
doing things right

Leadership and Ethics

Leadership & Ethics:
Setting high standards of
ethical behavior is an
essential task of leaders
in a TOTAL QUALITY
SETTING

Leadership & Change

Have a clear vision & corresponding
goals
Exhibit a strong sense of responsibility
Be an effective communicator
Have a high energy level
Have the will to change

Change
Employees & Mangers on Change:
Difficulty in Change Different perceptions of
employees & managers.
Hence, proper atmosphere should be created to
accommodate change.

Restructuring & Change:

Be smart
Have a Clear Vision
Establish Incentives that Promote the Change
Continue to Train

How to Lead Change?

A critical aspect of leadership in
todays globally oriented
organization involves leading
change.

Change Facilitation Model 1/2

Establish an understanding of the
reality of continual change (it is a
must)
Establish and charter the steering
committee (Authority , expertise,
leadership)
Establish Antenna mechanisms (
Driving change rather than letting
it drive you)

Change Facilitation Model 2/2

Develop a vision ( What will we look like
after change a question has been made?)
Communicate the change vision to all
stakeholders ( simplicity, repetitiveness,
multiple formats, feedback mechanisms )
Implement change!!!!!!!!!!!!!!!!!!!!!!
Incorporate the change process
(showcase the result, communicate with
stakeholders, remove resistant
employees get with it or get out

Any ?