ATTITUDE &

HUMAN BEHAVIOUR
by
LAKSHMAN SINGH
Ex JWM/OFILKN

 ANY ORGANISATION / INSTITUTION

CONSISTS OF MEN.
THEY RARELY WORK IN ISOLATION.
THEY CULTIVATE ATTITUDES, BEHAVIOUR
AND HABITS TO DISCHARGE OF DUTIES TO
ATTAIN THEIR GOAL.

Attitude is defined as the way of regarding life

and events. It is a personal view , an opinion or
general feeling about something.
During childhood, we form attitudes that last a
lifetime.
If the combination of your inborn temperament
and your early childhood experiences have
produced a positive attitude, you are indeed
very fortunate.
.

What is Attitude ?
State of Mind. An orientation or disposition towards
an object, a person or situation.
ii. Readiness to respond in a predetermined manner
to an object or situation.
iii. Basically the way in which a person perceives
himself, other people & events & the way he
emotionally relates himself to his work & the
people around him.
iv. Personality which depends on heredity,
environment & reactions experiences.
v. An attitude is an expression of favor or disfavor
toward a person, place, thing, or event (the
attitude object).
i.

BEHAVIOUR: It is
i.

Observable activity or demonstration resulting

from the working of human mind.
ii. An external visible expression which
communicates ones attitude, motivations and
interests.
iii. An external expression of deep rooted internal
attitudes, motivations and interest.
iv. Dependent on attitude i.e. Behaviour Attitude.

Kind of Attitude
(A) Positive Attitude
(B) Negative Attitude

(A) Positive Attitude

Positive Attitude imbibes the characteristics:
a) Always Helpful
b) To understand people
c) To Respect others feeling
d) To avoid un-necessary arguments
e) Not to show importance
f) Not to Trust views on others
g) Almost always smiling face
h) To love creations of God
i) To extract joy out of work
j) To feel contented/concerned
k) To believe in TEAM W0RK.

(B) Negative Attitude

a)
b)
c)
d)
e)
f)
g)
h)
i)
j)
k)
l)

Leg pulling
To criticise others
Always grumbling
Nervous
Irritated
Argumentative
Self-contained
Cannot work in a TEAM.
Conflicting
Sad
Dissatisfied
Confused and avoids responsibility

Benefits of Positive Attitude

There are many advantages of a positive
attitude.
But the advantage which is easy to see,
is also easy to miss.

Benefits for you

Makes for pleasing personality.

Is energizing.
Increases your enjoyment of life.
Inspires others around you.
Helps you contributing members of society
and asset to your country.

Benefits for Organisation

1. Increases productivity
2. Fosters team work
3. Solves problems
4. Improves Quality
5. Makes for congenial atmosphere
6. Breeds loyalty
7. Increases profits
8. Fosters better relationship with employees and customers.
9. Reduces stress

The Consequences of a Negative

Attitude
Life has become an obstacle course by
having our biggest obstacle i.e. negative
attitude.
People with negative attitudes have a hard
time keeping friendships, jobs, marriages,
and relationships.

Negative attitude leads to:

1. Bitterness
2. Resentment (anger)
3. A Purposeless life
4. Ill Health
5. High stress level for themselves and others
6. They create a unpleasant environment at home at
works and become liability to society.
7. They pass their negative behavior to others around
them and to
future generations.
8. Negative Attitude is associated with negative
stresses which lower the body resistance which
causes
to mental disturbances and various diseases.

Factors that determine our attitude

The primarily three factors that determine
our attitude are:1.
2.
3.

Environment
Experience
Education

Environment consists of the following:

1.
2.
3.
4.
5.
6.
7.
8.
9.

Home
School
Work
Media

- positive or negative influences

- peer pressure
- Supportive or over-critical
- Television, Newspaper, Radio
Magazine, Movies
Cultural background
Religious background
Tradition & beliefs
Social environment
Political environment

* In a +ve environment, a marginal

performers output goes-up
* In a -ve environment, a good
performers output goes-down

EXPERIENCE
Our behaviour changes according to our
experiences with people and events in our
life.
If we have a +ve experience with a person,
our attitude towards him becomes +ve &
vice versa.

EDUCATION
Education does not mean academic qualifications.
Education ought to teach us not only how it makes
living better, but also how to live.

AIMS

TO INCREASE KNOWLEDGE
TO HELP MAN EARN HIS LIVING
TO MAKE MAN NOBLE & GREAT
For man to be Noble & Great, He should know the
social values of life.

Social Values
1.
2.
3.
4.
5.
6.
7.
8.
9.

Honesty
Truth
Hard wok
Sincerity
Fairness
Dedication
Devotion
Discipline
Patriotism

WHAT MAKES YOU 100% PERFECT

IN THE SCALE
A
1

B
2

C
3

D
4

E
5

F
6

G
7

H
8

N
1
4

O
1
5

P
1
6

Q
1
7

R
1
8

S
1
9

T
2
0

U
2
1

I
9

J
1
0
V W
2 2
2 3

K
1
1
X
2
4

M
1
3
Z
2
6

1.

K
11

N
14

O
15

W
23

L
12

E
5

D
4

2.

H
8

A
1

R
18

D
4

W
23

O
15

R K
18 11

= 98%

A
1

T
20

T
20

I
9

T
20

U
21

D
4

= 100%

3.

G
7

L
1
2
Y
2
5

E
5

E
5 = 96%

EIGHT STEPS TO CHANGE YOUR

ATTITUDE
Step 1: Change Focus, Look for the Positive
You need to become a seeker of good. You need
to focus on the positive in your life. Start looking
for what is right in a person or situation instead
of looking for what is wrong.
Because of our conditioning, most of us are so
tuned to finding fault and looking for what is
wrong that we often forget to see the positive
picture.

Step 2: Make a Habit of Doing It Now

If you want to build and maintain a positive attitude, get into
the habit of living in the present and doing it now.
If you want to build a positive attitude, learn the phrase, "do it
now" and stop the habit of procrastination.
The saddest words in life are:
. "It might have been."
. "I should have."
. "I could have."
. "I wish I had."
. "If only I had given a little extra."
Never leave till tomorrow, which you can do today.

Step 3: Develop an Attitude of Gratitude

Count your blessings, not your troubles. Take time to
smell the roses. It is not uncommon to hear that
someone, because of an accident, became blind or
paralyzed, but won a million dollars in a settlement.
How many of us would like to trade places with that
person? Not many.
We are so focused on complaining about things we do
not have that we lose sight of the things we have. There
is a lot to be thankful for.

Step 4: Get into a Continuous Education

Program
Intellectual education influences the head and
values-based education influences the heart.
If we want to build character in our offices, homes
and society, we must achieve a minimum level of
moral and ethical literacy.
Education that builds fundamental traits of
character- such as honesty, compassion, courage,
persistence and responsibility- is absolutely
essential.

Step 5: Build a Positive Self -Esteem

Self - esteem is the way we feel about ourselves.
When we feel positive, our performance goes up
and our relationships improve both at home and
at work.
The world looks nicer. What could be the reason?
Because there is a direct correlation between our
feelings and behaviour.

Self-Esteem

Step 6: Stay Away from Negative

Influences
Minds get influenced by adult behavior and the
media. Peer Pressure affects not only children
and teenagers; it is also prevalent in adults.
It shows a lack of self - esteem when people do
not have the courage to say "No thank you," and
stay away from negative influences.
Whenever people succeed in life, petty people
will take cracks at them and try to pull them
down. When you refuse to fight petty people, you
win.

 Step 7: Learn to Like the Things that need

to be done.
Step 8: Start Your Day with Something
Positive
Read or listen to something positive first thing in
the morning.
After a good night's sleep we are relaxed and our
subconscious is receptive.
It sets the tone for the day, and puts us in the right
frame of mind to make the day a positive day.

CHANGE IN ATTITUDE &

BEHAVIOUR
Each one of us has an inner nature
which is intrinsic unique and generally
resistant to change.
The change in Attitude and Behaviour
1. Depends upon earnestness of the
individual
2. Willingness to change & Develop
3. Desire for improvement & Growth.

TIPS TO BEHAVIOURAL CHANGE

1. Individual must understand his own behaviour.
2. He must has a vision of desired goal.
3. He must feel need for change and be willing to
undergo the change.
4. He must practice modified behaviour.
5. He must obtain feedback/comments on his
modified behaviour.
6. If the feedback is positive, he must continue his
modified behaviour.

7. If the feedback is -ve, he must understand the

deficiencies and start afresh from stage (1)
above.
8. Once an individual becomes cautions of his own
behaviour, he is bound to have an idea of ideal
behaviour for team.
Unique pleasure and peace of mind can be
acquired by cultivating desirable attitudes and
behaviour,

GENERAL PRINCIPLES TO MODIFY

BEHAVIOUR
i.

Remember you have to deal with human beings

i.e creature of bristling with prejudices.Try to
understand them & behave in a desirable
manner.
ii. Try to get other persons point of view & see
things from his angle as well as your own.
iii. Exclusive attention to the person who is
speaking to you is important as he may be more
interested in himself & his wants & problems
than you & your problems.

iv. Extended little courtesies with smiling face like,

THANK YOU, SORRY TO TROUBLE YOU.
v. Win others by Love & Affection.
vi. Win people gently & tactfully, Dons try to find
others mistake when you are wrong, admit you
mistake earnestly.
vii. Do not interrupt people when they are busy in
talking/discussing.
viii. Do not condemn any individual, but try to
understand him.
ix. Avoid unnecessary arguments.

ASSESSMENT OF ATTITUDE &

BEHAVIOUR
1. On the way you see a letter is lying on the
road.
2. A man is capable to do work, but he always
searches an excuse to avoid work.
3. A person refuses to contribute for a good
cause.
4. A worker does not do work, because he is a
wicked person.
5. You have got some water with you to quench
your thirst, but you find a man is dying of thirst.

6. You are going on your scooter to certain place

& some Gentleman enquires about the place
adjacent of it.
7. You are losing the interest in your job.
8. Sometime boss fires you for your mistake & for
sometime none of your mistake.
9. A worker is mentally disturbed due to his family
problems & is unable to yield results.
10. A good worker is in the habit of grumbling

Action plan
1. Read the above steps daily for next 21 days
and answer the following questions
2. How can you use each step
a. At home
b. At work
c. Socially
3. Make a list of things you would like to change
about yourself.
4. Then list the benefits to you (and others) of
each change
5. Finally establish a time-table & commit yourself
to make the changes.

There are many things in your life that will

catch your eye
but only a few will catch your heart
....pursue thosewill might change your
attitude & behaviour.

FOUR SIMPLE RULES TO MODIFY

BEHAVIOUR

THANK YOU

To Build & Maintain a +ve Attitude,

practice the following
Step-1: Change focus, look for the +ve.
Step-2: Make a habit of doing it now
Step-3: Develop an attitude of gratitude.
Step-4: Get into a continuous education programme
Step-5: Build a +ve self esteem
Step-6: Stay away from ve influences.
Step-7: Learn to like the things that need to be done
Step-8: Start your day with +ve

MAN POWER &

ORGANIZATION
An organization exists due to the active
contribution of manpower; so the manpower is
required to cultivate appropriate attitude,
behaviour & habits for efficient & effective
discharge of their duties & responsibilities. They
are required to acquire the ability to work
effectively with human being individually or
collectively, which demand an understanding of
their own attitude & behaviour pattern as well as
that of others as revealed by their words &
actions.

Change in Attitude & Behaviour

It depends upon earnestness of the
individual in seeking a change in this
regard. Each one of us has an inner
nature, which is intrinsic, unique & in
general resistant to change. At the same
time, there is also desire for change
improvement & growth, for improving
personal behaviour one has to reinforce
ones willingness to change & develop