Information Systems,

Operations, & Process

Management

Student: Feruza
Supervisor:
NAME
Company:
Boeing

Agenda
To identify issues and
challenges to Boeing
To identify gap in Boeings
business strategy
To develop idea and devise
proper solutions
To evaluate the idea and

Introduction to
Boeing
Established
in 1916
Worlds biggest aircraft
production company
Producing commercial and
military aircrafts
Operating in 90+ countries

Objective Finding
GAP ANALYSIS
Management
Perception Gap

Quality
Specification Gap

Delays
in delivering
Service
Quality
aircrafts Gap
due to
failure to meet
deadlines

Several
disputes
Communication
due to lack
Gapof
communication with
stakeholders

Fact Finding
SWOT ANALYSIS
Strengths

Weaknesses

Leadership position
Large scale operations
+ R&D
Modern design and
technology
Alliances: NASA and
US air force
Opportunities
Lean manufacturing

Concurrent delays
since 2008
Ineffective
communication
Intellectual property
disputes
Labor strikes
proceedings
Legal Threats

Increased demand of
tourism

Chinese aircraft
manufacturing

Process Map

Problem Finding
General Problems
Ineffective
Communicat
ion

External
Factors

Delay
Supply
Chain Issues

Too many
changes at
once
Causes

Effects

Problem Finding
Cont

Production Problems
Fuel leaks
Incorrect installations of fasteners
Supply chain issues

Idea Finding
Idea:
To improve supply chain
performance using ERP

Rationale:

o To avoid concurrent delays

o To fill communication gap
o To address service quality issues

Solution Finding
1. Improve Organisational
Structure
(Peoples perspective)

1. At Business Level
2. At Functional Level

Solution Finding
Cont

2. Management Change
(Process perspective)

CHANG
E

RESULT
Transforma Realignm
tion
ent

Incremental
Big Bang

Evolution

Adoption

Revolution

Reconstructio
n

Solution Finding
3.

Cont
Management Control System
(Technology perspective)

Use modern communication

technology
Customize or upgrade existing
Enterprise Resource Planning
(ERP) system
Continuous feedback and support

Solution Evaluation
EVALUATION

CRITERIA

DECISION MATRIX
Weig
ht

Org.
Str.

M. CH.

M.C.S

Impede delays

3x3=
9

3x2=6

3x3=9

Improve performance

3x1=
3

3x2=6

3x3=9

Cost / benefit
relationship

3x1=
3

3x1=3

3x1=3

Easy & quick

implementation

3x1=
3

3x2=6

3x2=6

Stakeholder
acceptance

3x2=
6

3x1=3

3x2=6

3x2=

3x2=6

3x3=9

High
= 3, Medium = 2, Low3 = 1
Communication

Idea
Implementation
Management
Control System
A.Improving supply chain
performance using ERP
B. Setting up process relationship
through ERP

Idea
Implementation
A. Improving
Supply Chain
Performance
using ERP
Cont

1. Develop better customer insight

and interaction
2. Achieve global visibility in a
demand-driven supply chain
3. Lean manufacturing, global
sourcing, and supplier
integration
4. Managing for higher performance

Idea
B. Implementation
Setting up process
relationship using ERP
Cont

References
1. Caruso, D. (2009). 4 ways an integrated ERP system improves supply chain performance.
Microsoft Dynamics, Retrieved from:
http://www.microsoft.com/dynamics/en/gulf/industries/manufacturing-erp-supplychain.aspx
2. Cohan, P. (2010). For Boeing, the 787 Dreamliner Nightmare Just Wont Stop. Daily
Finance, 21 December 2010.
3. Datamonitor (2011). The Boeing Company: company profile. London
4. Denning, S. (2013). What went wrong at Boeing? Forbes, 21 January 2013.
5. Fjeseth, C. (2012). Boeing to build more wideband global SATCOM satellite for US Air
Force. Boeing Media Room. 18 January 2012.
6. Fuller, B. (2013). Blame the Supply Chain for Boeing Dreamliner Problems? EBN Online,
12 February 2013.
7. Garretson, P. and Harmon, P. (2005). How Boeing A&T manages business processes. BP
Trends Publications, Retrieved from: http://www.bptrends.com/publicationfiles/11-05WP-BoeingATBPM-Garretson-Harmon.pdf
8. Gates, D. (2013). Boeing 787s problems blamed on outsourcing, lack of oversight. The
Seattle Times, 2 February 2013
9. Jung, C. (2011). The Importance of Change Management in Organisations: A Strategic
Analysis. GRIN Verlag
10. McGlaun, S. (2008). Boeing's 787 Dreamliner Hit with more Delay Nightmares. Daily
Tech, 12 December 2008

References
1. Muawad, J. (2013). Fuel Leak Is Latest Setback for Boeings Dreamliner. The New York
Times, 8 January 2013.
2. Wang, J. (2011). Chinas delays on regional jet weaken threat to Boeing, and Airbus
Duopoly. Bloomberg, 29 September 2011.
3. Wells, S. (2012). Boeing, NASA sign agreement on mission support for CST-100. Boeing
Media Room. 20 April 2012.
4. Weitzman, H. (2009). Production problems plague Boeing. Financial Times, 13 January
2009.
5. Zeithaml, V.A., Bitner, M.J. and Gremler, D. (1988). SERVQUAL: A multiple item scale
for measuring consumer perception of service quality, Journal of Retailing, 64, 64-79
6. http://www.eresourceerp.com/production-planning-Control.htm

Thank you!

Question?