Prepared by:

ZAHARATUL AKMAR AHMAD ZAINUDDIN

Lecturer, Jabatan Perdagangan PSA

It has two words Organisationand Behaviour.

Organisation: as two or more individuals who are

interacting with each other within a deliberately

structured set up and working in an interdependent
way to achieve some common objective/s.
Organisation comprises of people with different
attitudes,cultures, beliefs, norms and values.
Behaviour :It is how an individual acts and reacts

Meaning:
As the study of what people think, feel, and do in and
around organizations.
The study of Organizational Behavior facilitates the
process of explaining, understanding, predicting,
maintaining, and changing employee behavior in an
organizational setting.

Definition:
It is defined as a field of study that investigates
the impact that individuals, groups and structure have
on behavior within organiisations, for the purpose of
applying such knowledge toward improving an orgns
effectiveness.
- Stephen .P. Robbins.

 people as organizations,
people as resources,
people as people.
Because

organizational

behavior

is

concerned

specifically with employment related situations,

you should not be surprised to find that it
emphasizes behavior as related to concerns such as

jobs,work,
absenteeism,
employment
turnover, productivity, human performance
and management

OB is an applied behavioral sciences.

built on contributions from various discipline.
Psychology, Sociology, Social Psychology,

Anthropology and Economics.

Encompasses the study of

Individual Behavior : Personality, attitude,

perception, learning, opinion, motivation and job
satisfaction.
Personality Inter individual Behavior: Group
Dynamics, inter-group conflict, leadership,
communication.
Behavior of the organization : such aspects as their
formation, structures, effectiveness and formal
and informal organisations.

Personality
Perception
Learning
Attitudes and values
Motivation
Group Dynamics
Leadership
Power and politics
Communication
Conflict

Orgn Culture
Human resources policies & Practices
Work stress
Org Change and Development

Individual
Behavior

Group
Behavior

Organization

Organizational
Effectiveness

 Work Force Diversity

Changing Demographics of work Force
Changed Employee Expectations
Globalization
Corporate Reorganizations
Improving Quality and productivity
Stimulating Innovation and change
Improving Ethical Behavior

ENVT Factors
Economic
Social Norms& Culture
Political

Personal Factors

Performance

Age, Gender,Education,
Abilities,
Marital Status,
No of Dependents

Orgn System & Resources

Physical Facilities
Organisation structure & design
Leadership
Reward System

Psychological
Personality
Perception
Attitudes
Values
Learning

Individual
Development