Documente Academic
Documente Profesional
Documente Cultură
Business Etiquette
Discussion Session #29
Professional Etiquette
Dining Etiquette
Cocktail Parties
Correspondence
Etiquette
Office Etiquette
Office Romance
Etiquette Abroad
Skip These
Tips..
C-L-M
Career
Limiting
Move
Professional Etiquette
First Impressions
Within 30 seconds people judge your
Economic level
Educational level
Social position
Level of sophistication
Level of success
Trustworthiness
Compassion
Reliability
Intelligence
Capability
Humility
Friendliness
Confidence
A,B,Cs of Image
Appearance
Color, wardrobe, grooming
Behavior
Etiquette, civility, attitude
Communication
Verbal, nonverbal, written
Professional Etiquette
Meeting and Greeting
Handshake: offer entire hand,
web-to-web, shake lightly and
release
Know whom to introduce first
Junior to senior
Fellow worker to client
Business networking
in social situations
Never introduce yourself
by your title
Name tags on your right
shoulder
Keep your right hand free
Stay informed of current
events
Maintain eye contact
Showing Respect
Always use last names with customers
Business Cards
Lunch/Dinner Meetings
Lunch/Dinner Host
Lunch/Dinner Guest
Lunch/Dinner Meetings-Beginnings
Stand on the right side of your chair and
enter from your left
Napkins go in lap asapfold toward waist
Toasts may be offered before eating and
after dessert. Both are initiated by host.
Toasted party does NOT drink to himself
Pass to the right and do not help yourself
firstpass salt and pepper as a set
selections quickly
Order medium-priced food
Think about the mess factor
Dont order alcohol
Do not share a dessert
Lunch/Dinner Meetings
Dealing with the Food
beginning
Know which silverware to use with
which food
Cut your meat one bite at a time
Break off small bites of bread and
butter only one bite at a time
Hold wine glass by the stem for whites
and by the bowl for reds
Take cues from the host-if in doubt,
watch and copy
Lunch/Dinner--Foods
Soup--dip spoon into soup sideways away from
you. Sip from side. Tip bowl only for last drops.
Never crumble saltines in soup Rest spoon on
plate when finished.
Saladeat salad with fork, use knife only as last
resort. Leave utensils on plate at 10:20 position
DessertSlide utensils down from top as
dessert is served. Place both on plate when
finished
Lunch/DinnerDifficult Foods
AsparagusEat with fingers unless in sauce, then use
Lunch/Dinner--Taboos
Elbows on table
Salt/pepper on food before tasting
Talking with mouth full
Drinking with food in mouth
Gesturing with silverware
Pushing back or stacking plates at end of meal
Answering or placing cell phone calls at table
Dunking anything into coffee or water
Making a fuss over incorrect orders
Arranging hair or applying makeup at table
Picking your teeth at the table
Asking for a doggy bag
Lunch/Dinner Meetings-Silverware
Lunch/Dinner Meetings--Extras
Dont eat with your mouth full
Keep one hand in your lap unless you are eating
European style
Remove anything from your mouth with the same
implement that it went in with (except bones)
Eat at a moderate speed
Try to maintain some polite dinner conversation
Never medicate yourself at the table
If you must leave the table, place your napkin in your
chair
Lunch/Dinner Meetings
Easy endings
Knife and fork side by side in the 10:20
Tipping
Bartender (when drinking in the bar) -- $1 or 15% or round up
Cocktail Parties
Work eventnot social
Determine your strategy: network with new
conversations
Stand in middle of room or near food table, stay
away from walls
Learn how to hold napkin, plate and glass in one
hand
Keep one hand free to shake hands
Dont overindulge in alcohol
Maneuver among peopledont get stuck
Small Talk
3 distinct parts
Opener
Middle
Break away
Group
Casual acquaintances
General comments
How has your year been?
Questions
Ask, listen, elaborate with matching
experience, Ask again
Correspondence Etiquette
Every written invitation gets a
E-mail Etiquette
E-mail only those people to whom
Telephone manners
Answer the phone with your name and company (or
department)
When placing calls, state your name and company or
department immediately when phone is answered
Speak clearly
State the purpose of your call
Only use speakerphone for conference calls
Always smile when using the phone
Say please and thank you
Judge your audience before making small talk
Return your calls
business
Understand how to leave an adequate voice
message
Check messages frequently on a daily basis
Avoid using in a restaurant, movie, church,
or meeting
Limit your conversation when in close
quarters
Use a quiet voice
Dont give out credit card #
Refrain from using when driving
Office Etiquette
Meeting Etiquette
Always have your calendar, notebook
& pen
Never bring up personal
problems/issues in a professional
situation
Avoid you talk
Stay on schedule
In conference rooms hang back until
power players have taken seats: ends
and middle sides of table are power
seats
Office Romance
Dating a supervisor or
subordinate is absolutely a
no-no
Any behavior of a sexual
nature on company
property gives the
company grounds for legal
action
Office Romance
(When it Happens Anyway)
Expect at the very least an office
Etiquette Abroad
Know the various
cultural nuances of
the particular country
Do your homework
Problem solving &
issues of protocol and
chain of command
differ greatly between
countries
Evaluation Questions
Use:
Strongly agree
Agree
Disagree
Strongly disagree
Dont know