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Chapter 3
The Managers
Role in
Strategic
Human
Resource
Management
Part 1 Introduction
GARY DESSLER
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Question ?
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FIGURE 31
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Strategic Plan
How an organization intends to match its internal strengths and
Strategic Management
The process of identifying and executing the organizations
Leveraging
Capitalizing on a firms unique competitive strength while
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Mission
Spells out who the firm is, what it does, and where its headed.
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FIGURE 35
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FIGURE 37
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FIGURE 38
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Concentration
Diversification
Vertical
integration
Consolidation
Geographic
expansion
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Business-Level
Competitive
Strategies
Cost leadership
Differentiation
Focus/Niche
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FIGURE 39
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Departmental Managers
Strategic Planning Roles
Department Managers
and Strategy Planning
Help devise
the strategic
plan
Formulate
supporting,
functional/
departmental
strategies
Execute
the strategic
plans
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Strategy map
HR scorecard
Digital
dashboard
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HR activities
Emergent employee
behaviors
Strategically relevant
organizational
outcomes
Organizational
performance
Achieve strategic
goals
Copyright 2011 Pearson Education
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Creating an HR Scorecard
The 10-Step HR Scorecard Process
1
Create HR Scorecard
Choose HR Scorecard
measures
Summarize Scorecard
measures on digital dashboard
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Strategy Map
HR Scorecard
Digital Dashboard
A process for
managing employee
performance and for
aligning all
employees with key
objectives, by
assigning financial
and nonfinancial
goals, monitoring and
assessing
performance, and
quickly taking
corrective action.
An information
technology tool that
presents the manager
with desktop graphs
and charts, so he or
she gets a picture of
where the company
has been and where
it's going, in terms of
each activity in the
strategy map.
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KEY TERMS
business plan
offshoring
strategic plan
management
strategy
strategy map
strategic management
HR Scorecard
vision statement
digital dashboard
mission statement
corporate-level strategy
competitive strategy
value chain
competitive advantage
HR audit
functional strategies
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