AGENDA

Introduction
Hotel INDUSTRY
Reasons for Outsourcing
Types of Project
PMS
How to Implement Outsourcing
Model Of Outsourcing
Vendor Management
Conclusion

Introduction
Ginger hotels has a need to translate all its
marketing material in seven languages
(Spanish, French, German, Dutch, Chinese,
Japanese and Korean) to use it for their foreign
clients. This will be an ongoing activity as this
material keeps changing. Also, they are also
planning to have their website redesigned for
the following languages. Ginger hotels is
evaluating using Crowdsourcing for this work.
Ginger hotels has also decided to outsource
development of their Property Management
System to an IT Service Provider.

HOTEL INDUSTRY
It is one of the fastest growing
industry in the world as well as in
India.
With the advancement of the budget
hotels its pace is accelerated.
According to World Travel and
Tourism Council India has the
potential of becoming the number
one tourist destination with the
demand growing at 10.1%/ annum.

Reasons for Outsourcing

Traditional role - reaction to problem
Reduction and control of costs
Avoid large capital investment costs
Insufficient resources/bandwidth available

Modern role business strategy

Allows company to focus on their core
competencies
Keeping up with cutting-edge technology
Creating value for the organization and its
customers
Building partnerships

 Ginger hotels have a need to translate all its

marketing material in seven languages (Spanish,
French, German, Dutch, Chinese, Japanese and
Korean) to use it for their foreign clients. This will be
an ongoing activity as this material keeps changing.
Also, they are also planning to have their website
redesigned for the following languages. Ginger hotels
is evaluating using Crowdsourcing for this work.
Task Performers, where organizations seek non-employees
to do large quantities of routine work for pay, like coding or
data entry or language translation.

Enterprise
Crowdsourcing:
Language service like translation and
coding is a very apt example of work to
be Crowdsourced.
Managed Services: People who are having the
minimum 3 years experience of translation
work Spanish, French, German, Dutch, Chinese,
Japanese and Korean from English and coder.
Representative Group: Customers, Developer
and Translator (Seven groups: representing
each language)

Course of Action
Creation of an internal project team for the
with the right skill who can lead the different
group of team including QC people for website
and languge.
Seletion of right translator, coder and
customer for each group: Ran a campain for
translator, coder and customer(tester) who
are qualifing following criteria or even some
Internal data can be used and use of social
media and other platform can be used and
seek RFP:

Cont..
Translator:
Experience: Minimum three years
of traslation in professional
capacity with relavent langauge.
Financial: Credential/reference of
the experience with proof of
payment from the organisation in
last theree years.
Acadamic: Any academic/vocational
training in translation in any of the
seven langauges.

Cont..
Coder(Website)
Experience: Minimum three years
of experience of coding in java
and .net professional capacity with
relavent langauge.
Financial: Credential/reference of
the experience with proof of
payment from the organisation in
last theree years.
Academic: MCA, BE/B.tech (IT or
Computer science)

Cont..
Coder(Website)
Experience: Minimum three years of
experience of coding in java and .net
professional capacity with relavent langauge.
Financial: Credential/reference of the
experience with proof of payment from the
organisation in last theree years.
Academic: MCA, BE/B.tech (IT or Computer
science)

Follow by personal interview and due

deligence and its score will be captured in
the qualitative analysis.

Qualitative Evaluation

Project Management, SLA and Governance practice

Internal PM team
Hiring of pool of translator, coder and customer based
on qualifing criteria.
Defining of SLA based on outcome based linked to
KPI.
Salient features:
Payment milestone: Monthly invoicing on last calander month,
based on INR 15 per word translation approved by QC.
Coder will get INR 550 per man hour duly approved log by PM
team. Monthly invoicing done on the last calendar month.
Tester will get INR 300 per man hour duly approved log by PM
team. Monthly invoicing done on the last calendar month.

Cont..
Payment will be done in 30 days after
the submission of invoice.
10 of penalty clause for inaccuracy,
non-compliance with the time assigned
to perform.
This will be an agreement to work
based on the requirement of the work
as and when required and under no
circumstances it will deemed to the
employment provided by Ginger hotel
Ginger hotel reserves the rights to end
this agreement without any notice.

Project Management
Project Management team will ensure to
send assignment with clear time line and
expectation.
Proper evaluation of the executed part
shoul be recorded.
The complete work done log by different
individual should be shared to avoid any
confusion
Weekly meeting for coordination and
grievance handling.

Project 2: RFP for PMS

In the hospitality industry a
property management system
also known as a PMS is a
comprehensive software application
used to cover some basic objectives
such as coordinating the operational
functions of front office, sales and
planning etc.
Now Ginger Hotel is looking for right
consultant for its PMS development

Key Dates

Property Management System

SCOPE OF WORK
Application Requirement PMS
comprehensive and flexible web-based system
To be used by small and mid-sized hotels
worldwide in different language .
Excellent support policy through its 24 x 7 live
chat
SaaS and cloud model
provide front office management, housekeeping
management, point of sales and reviewssystem.
Easy to use and doesnt require a lot of resources

Rating Scale
Rating Scale
Balanced Scorecard method
Rating Scale:
4=Satisfies system requirement
3=Satisfies system requirement with
minor modifications
2= Satisfies system requirement with
major modifications
1= Does not satisfy system requirement

Criteria:

We will use the following criteria when

evaluating(Quantitative) the proposals for technical (50%
weightage) apart from experience, teamsize and clientaege
(50%)
Software Performance

System Cost

Hardware Performance

Installation

Customer Support

Upgradeability

Training

Interface ability

Vendor Reputation

User Friendliness

Salient feature for Property

management system development

Open Tender- Via news paper / E paper and Email

Call three partner in response of the RFP
Vendor A,B,C
As per the RFQ
Committee for evaluation- At-least 4 people from different
team .
Phase wise payment process
Phase 1 ( 20 % ) , Phase 2 ( 30 % ) , Phase 3 ( 30%) and
Phase 4 ( 20 % ) as per signed SLA . Payment issue after pilot
run no advance .
On-site development ( At-least 4 manpower )
Timelines 4 month Pilot run within 1 weeks
Finance / Functional / Admin and Others

Select vendor
Vendor

Team
size

Clientage Experienc
e

Final

100

40

10

L2

150

90

15

L1

200

60

12

L3

For Qualitative evaluation

Evaluation & Award

Technology-based approach
Emphasizes problem prevention and continuous
improvement.
Capabilities as sophisticated alert mechanisms
Automated workload categorization and
prioritization, incident escalation and remediation.
Automation to reduce human intervention and
improve quality and productivity
On time delivery
Finally decided by the Tender committee after
analyzing quantitative and qualitative score.

Similarities and differences

Both are outsourced
Dealing with a structured company in one
case and with unstructured set of people in
other
One is with set objective with clear
milestone within the specified period of
time which has direct bearing on operation
but the other has ongoing process more
close to marketing and brand.