Finance Orientation:

Concur User
Guidelines

Experience shared.

CONCUR
June 21, 2010
November 18, 2013

Reimburse
ment

Finance migrated from manual to automated process

old system migrated to updated Concur

Cash
Advance

Liquidation

Note: Requests amounting to Php2,000 and below shall be requested using the
Petty Cash Fund for expediency and brevity.

Experience shared.

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Reimbursement/CA Cycle: Friday

In Friday Out
Friday
(Out)
Release
of
payment

Friday
(In)
All ER
submitted
&
approved

Thu
Payment
Processin
g and
approval

Tue
Finalize
list and
submit to
CPI
Wed
Interface
in Oracle

Experience shared.

Mon
Review
and audit
of
approved
ER

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Concur Initial Set Up

Employee

Approver

Finance
POC acknowledges
receipt of
application
To send credentials
and guidelines
Note: Employee should
have attended the
orientation before
Finance could provide
the credentials

Employee
accomplishes Concur
enrollment form for
approval of DOO.
Provides scanned
copy of form to
Finance as required

Experience shared.

Director of Operations
(DOO) approves the
form

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Reimbursement Process
Flow

Employee/Request
or
Submits expense report
in Concur and attached
softcopy of receipts

Employee
Director/Approver
Approves expense
report online (Concur)

Finance

Reviews approved
expense report online
and original copy of
receipts

Compiles original copy

of receipts , attach
them to expense report
and submit it to Finance

Complet
e?

Yes

No
Put the ER on hold and
notify requestor to
submit the original
receipts
Approves the ER in
Concur

Experience shared.

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Concur Login

https://www.concursolutions.com/

Note: Concur default User Name is your Sitel Email Address

Experience shared.

-6-

REIMBURSEMENT

Experience shared.

-7-

Reimbursement Request

On your
homepage, click
the New Expense
Report under the
Expense Tab.

Experience shared.

-8-

Reimbursement Request

Boxes indicated in
red are required.
Upon completion,
click Next

Experience shared.

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Reimbursement Request

Upon clicking next, page above appears which you have to select type of
expense based on your actual expenditure
Experience shared.

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Reimbursement Request

Upon clicking
type of expense,
page appears
Upon
completion, click,
SAVE

Experience shared.

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Reimbursement Request
Scanned receipt attachment is required. To attach, click Attach Receipt Images
under Receipts Tab

Experience shared.

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Reimbursement Request
To print, click Sitel Detailed Report under Print Tab

Experience shared.

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Reimbursement Request
Click Submit Report to forward request for approval of DOO

Experience shared.

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Reimbursement Request
On your homepage, updated status of request can be monitored under Active Work
Submitted & Pending Approval for DOO approval

Approved & In Accounting Review approved by DOO and now for Accounting validation

Sent Back to Employee either DOO or Accounting resubmitted the request for editing and
compliance

Experience shared.

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CASH ADVANCE

Experience shared.

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Cash Advance Request

On your homepage, click the New Cash Advance under Expense Tab

Experience shared.

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Cash Advance Request

Boxes indicated in red are required. Upon completion, click SUBMIT

Experience shared.

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LIQUIDATION

Experience shared.

- 19 -

Liquidation Process

On your
homepage, click
the New Expense
Report under the
Expense Tab.

Experience shared.

- 20 -

Liquidation Process

Boxes indicated in
red are required.
Upon completion,
click Next

Experience shared.

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Liquidation Process

Upon clicking next, page above appears which you have to select type of
expense based on your actual expenditure
Experience shared.

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Liquidation Process

Upon clicking
type of expense,
page appears
Upon
completion, click,
SAVE

Experience shared.

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Liquidation Process
Click Available under Details Tab

Experience shared.

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Liquidation Process
Select outstanding Cash Advance Box then click Assign
Cash Advance to Report

Experience shared.

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Liquidation Process

Select Cash
Advance Return
under Cash
Advance Tab for
the excess amount
Experience shared.

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Liquidation Process

Enter the exact amoun to be returned.

Example:
Cash Advance

Php1,000.00

Liquidation

900.00

Cash Advance Return

Upon completion, click SAVE

Experience shared.

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100.00

Liquidation Process
Scanned receipt attachment is required. To attach, click Attach Receipt Images
under Receipts Tab

Experience shared.

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Liquidation Process
To print, click Sitel Detailed Report under Print Tab

Experience shared.

- 29 -

Liquidation Process
Click Submit Report to forward request for approval of DOO

Experience shared.

- 30 -

Liquidation Process
On your homepage, updated status of request can be monitored under Active Work
Submitted & Pending Approval for DOO approval

Approved & In Accounting Review approved by DOO and now for Accounting validation

Sent Back to Employee either DOO or Accounting resubmitted the request for editing and
compliance

Experience shared.

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Summary
CONCUR in a nutshell helps in:
1.
2.
3.
4.
5.

Getting online request and approval;

View receipts online;
Various email notifications re status of request;
Finance can access and process requests at anytime;
Status on approval and processing are readily
available for both approval and requesting
employees;
6. Request can now be interfaced and Expense details
are linked to Oracle eliminating the preparation of
APV;
7. Expense preparer gets the responsibility in providing
descriptions on expense reports to eliminate
questions on his/her request; and
8. Eliminates email follow ups on requests.
Experience shared.

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Queries
Web-based training, modules like tip of the day and query type utilities are available should you
have any questions or you just simply want to explore more on Concur functionalities.

Experience shared.

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Contact Person
Please do not hesitate to contact the Finance Team
PH-Administrator

mike.cayabyab@sitel.com

johnpaul.sy@sitel.com
Processor - Manila & Baguio Sites

deserie.capuno@sitel.com

Payment Manager

princessrhea.manalo@sitel.com

Concur Email distro

Concur Mailbox

AccountsPayable.PH@sitel.com
concur.inquiries-ph@sitel.com

Experience shared.

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THANK YOU!!!

Experience shared.

- 35 -

Experience shared.